We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Games

YSI US, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/26/2024 my purse and wallet were stolen. With my wallet being stolen my cards were used in an attempt to purchase playtime on a website called pulsz.com. In an attempt to contact their customer service line I was prompted solely to enter a voicemail to which who knows if I’ll ever be contacted. I think it’s nefarious to run a business with no ability for its users (and victims) to contact YSI. I just need information to submit in my police report.

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was told via email 8/7 that 2,352 of my email in entries had been located. i asked for the dates and amounts received to keep record of when i should be credited and it has been 2 weeks and i have not got a response to the email and complaint i sent through y their support. i contact support frequently and have a list of dates of when entries were received and chat support tells me 2 weeks ago that magically after months of never having a received date of may 5th , that they located 1400 entries with a received date of may 5th meaning i should have been credited $7000 which i was not. i want a membe rod management to contact me immediately because i should have been credited for all my envelopes like i was for my first batch. i have patiently waited and i believe they are trying to avoid payout for my entries so they are trying to make excuses. for 3 months they had no record of may 5th 1400 envelopes and the day i should have been credited for them , they are rejected. i never switched up my writing so i know there is no errors , i had received credits for all my first envelopes. if i do not get a resolution i will contact the FTC and my state’s attorney general.

  • Initial Complaint

    Date:05/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been playing pulsz online for a little bit now and I have just a very small amount and I’m trying to cash it out and they are being impossible with the verification. They verified my identity but now they’re wanting proof of address I have sent them a bank statement I’ve sent them Various other bills with my address my name and the date on it and either is not the correct format or it’s not the right thing. they want more. They’re just ************ me about the verification. It’s only $20 and a little change, but it’s the fact that they are being so impossible to get along with I don’t know what else to do. I’m not sending them anymore Documentation I have sent plenty and they’re just clearly not wanting to pay. for the longest they had my account blocked. They, but they will not pay because no matter what I try to send it isn’t what they’re asking for , can you please help me get $20? Also, just for note none of this verification miss mannered when I was depositing money left and right. They are just scam and the ripping people off

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent out 500 additional methods of entry by mail on February 1st , an additional 500 on February 15th , an additional 500 on March 15th, an additional 500 on April 4th and another 500 on my most recent mailing date of May 2nd; for a total of 2,500 mail in entries. I have continued to reach out to support weekly since February 16th asking if the company has at least received my mail in requests and each time I am told they have not received them. I find it impossible for 2,500 envelopes to be missing or lost at this point. I believe the company does not want to give me the credits that I deserve and have heard of pulsz doing this to others in the past. It is a federal offense to tamper with mail and if pulsz continues to deny receiving 2500 of my mailed in usps entries then I will have to take legal action and notify the postmaster. I have sent thousands through the same usps facility and have not dealt with any issues , especially claiming to never receive the mail so it is extremely alarming to hear 2500 have been lost or mishandled.

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redemption pulsz is not responding to my email I redeemed 3,000 and they keep saying they sent over email for verification that I never received I just want my money and to be done with them

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had multiple accounts and if you go in to pulszs FAQs it says let them know which email I would like to keep and the account associated with it so it would stay active and then let them know the other or others that I wanted deactivated well I did and they took it upon themselves to pick which account that I would get to keep and it just so happens I was going to cash out my $2000 dollar winnings on the account with the email ********************* that's associated with the account they of course locked it so I couldn't cash out my Winnings and I told them that I wanted to keep that one active and to deactivate all the others and it was the first one they locked so I couldn't use it ....so I did what they asked so I feel I got screwed outta my winnings and all I am asking and asked them was to please just deposit the winnings that I won with my free play money into my bank account...can you please help me any anyway get this done cause they keep ignoring me and not responding back to my emails at all now...TIA

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been playing pulsz For quite some time now. And it used to be very fun. But now we can spend literally hundreds and hundreds of dollars and will not get any free sweepstakes coins. It is ridiculous. We used to get credited free SC fairly often, but now, it's like pulling teeth to get anything. How are you going to be a Certain way and then change so rapidly and so Drastically?! It is unfair for customers. The point system sucks because you get any rewards for spending all of that money to get to where you are. Can't really hit any good wins anymore. New people come in to get sucked in by winning a lot. And then nothing. I have seen people's comments on Facebook about how pulsz was telling people to cancel their Redemptions to play more. How is that right?! Yes I am upset, because I have been Loyal to this company for a while and now it's like I don't Matter. FIX THIS.

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed for a chargeback because I had multiple transactions made on my credit card and cash app that were NOT me. They refunded me my credit card but I am having issues getting some money back from cash app. They deactivated my account and told me that they’re going to contest the disputes and possibly escalating this with law enforcement for fraudulent chargebacks. I DID NOT make these purchases so for them to threaten that really makes me angry. This isn’t the first time this has happened and the other times I let it go, which I obviously shouldn’t have.

  • Initial Complaint

    Date:03/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged duplicate times, refused advertised services and discounts, doesn't adhere to set limitations. Doesn't respond in a timely manor.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been playing online with them for 2 years. Now that I win my account is locked saying I have 2 account after I won $13000. If this was the case why was the account not blocked months ago. Why is the account only locked after I try to redeem. There is no other account they just refused to pay me what I have won.

YSI US, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.