Complaints

This profile includes complaints for REIGN & CO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

REIGN & CO has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  REIGN & CO

  1031 Liberty Rd Ste 102 Wilmington, DE 19804-2860

• 

  REIGN & CO

  6 Myers Rd Newark, DE 19713-2317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i contacted reign construction thru angis who recommended them.On june 10 2023 i gave them a
  deposit of $1200 and on june 16 2023 i gave them another $4500 . The owner wanted half down.
  Said he couldn't take credit cards. He then sent me a contract with work to be done.He started the work within a week but didn't complete it. He had all kinds of excuses. It was going to rain .He couldn't get a concrete truck etc. A month went by. Meanwhile the property is in disarray and we had to climb over barriers to get in the house. I tried calling . His number was out of service . I texted him. He never returned my calls or rarely my texts. He has not responded to my attempt to
  resolve this fairly He goes by name Eddie hernandez virella but he signed the checks brandon castillo Enclosed you will find docs and photos to support this complaint i have attached them
  am having trouble uploading photos right now . don't know how to reduce size work was done on the property at 1026 caldwell corner rd townsend de also he goes under different companies castillo landscaping outdoor digs premier concrete solutions. he has numerous bad reviews with
  similar complaints to mine. thank you barbara wark

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Outdoor Digs on 11/04/21 to install a patio (with pavers) in our backyard with a grill, fire pit, lighting, landscaped beds and a walkway from the back of the house to the front. The total costs of the contract was $36,000 for work that would take 2-3 weeks as noted in the contract (see attached). We paid a down payment of $1,000 on 11/4/21. Further deposits and payments were made as indicated in the attached Payment History with a total paid to date of $34,628 for the patio contract. Work commenced as planned on 03/18/22. To date, the grill and fire pit have not been installed. The lighting was not installed on the walkway, one lamp on the patio is broken and lightbulbs are missing from each of the 4 lamps on the patio. Stones have not been placed in each of the beds. The patio has not been sealed and there are spots where the water is settling on the patio that need to be graded. Reseeding is required for grass areas that were disturbed during the construction process.
  
  We further agreed with Outdoor Digs that they would provide a six foot high fence around the back of our property. The quoted price for this service was $8,300 and we paid a deposit of $4,150 on 03/14/22 for the purchase of the material. To date, no work has been performed to construct a fence on our property and we have not been provided the material for which we paid the deposit.
  
  Lastly, we agreed with Outdoor Digs to build a landscape bed in the front of our house the cost of which was $2,400 and would include stones matching the other beds on the side and back of the house and would also include lighting. We paid $2,400 on 4/1/22. All elements of this project have been completed with the exception of the lighting and additional stones required.
  
  We provided a credit card number to Outdoor Digs to apply payments on our account when we approved them in advance. 3 unauthorized payments were made against the card totaling $4,400 between 04/04/22 and 05/01/22.