Complaints
This profile includes complaints for Corporation Service Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1800 accountant called me and asked me if i wanted to have csc handle my business i responded that i had no idea. Next thing i know csc sends me a bill i told them to cancel over and over again by email and phone i told them that i never bought there services in the first place! Not only have they not canceled like a asked they are trying to renew for next year and have sent a creditor after me for over 400 dollars my company name is ****** junk removal and hauling. i hurt my back and have not been hauling junk i have done no business threw this company. i want separate from csc they are a lot like my ex wife! and i do not want to have to pay them a dime not one red cent
Business Response
Date: 12/23/2024
CSC is in receipt of complaint 22702435 from Mr. ***** ******.
Upon review of CSC records, it was determined that Mr. ****** was billed for services provided. Ms. ***** ********, Manager of Client Service, spoke with Mr. ****** on December 18th. During that conversation, Mr. ****** acknowledged understanding of the invoices received. Mr. ****** explained that he is in the process of changing registered agent, at which time the invoice for that service will be credited by Ms. ********. It was agreed the invoice for the filing of his company’s annual report will remain his responsibility as services were completed.
Should Mr. ****** wish to contact CSC with any additional questions or concerns, he may do so by reaching out to Ms. ***** ********, Manager of Client Service, at ************ *******CSC now considers this matter closed.
Customer Answer
Date: 02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I never signed up with csc's registered agent services and asked them to cancel repeatedly over the coarse or 2024 they finally told me to before 2025 what I had t do to cancel was start with another company for 2025 for registered agent services in Idaho so I did. They are now trying to bill me for the years 2024 and 2025 even though I am with another company for the entire year of 2025. I want to whole bill for given both years since I never asked them for services I did not sign anything with them at all. I currently work nights and only have time once a week to take care of this stuff thanks
From: ***** ****** <************************>Date: Tue, Feb 18, 2025 at 8:34 AMSubject: there i sent you proof that they are billing and have billed for years with me asking to canceland on top of it they said they would not bill for 2025 and did. i will be calling the bbb right now
Regards,
Complaint ID: 22702435
Business Response
Date: 02/24/2025
CSC
is in receipt of complaint 22702435 from Mr. ***** ******.
Ms.
***** ********, Manager of Client Service, attempted to reach out to Mr. ******
on 2/19/25 to discuss his ongoing concerns and the bill remaining on account for
services rendered, which Mr. ****** acknowledged and agreed to pay in December
2024 when he first spoke with Ms. ********.
She was unable to contact him by phone.
To
resolve this issue, Ms. ******** has credited the remaining open invoice as a one-time
courtesy. Mr. ****** does not currently
have an account balance with CSC. Ms. ********
sent a follow up email to Mr. ****** with this information on 2/20/25.
CSC
now considers this matter closed.Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I emailed CSC to cancel my Registered Agent Services on 5/10/23, and received an email confirmation that the account was closed - see attached. Please note - the Agent Services were paid in advance the previous year, for services from 6/1/2022 to 5/31/2023. I thus cancelled before the services expired, and would have been actually due a prorated refund for the unused portion.
Even though I had cancelled, I keep receiving both email and paper invoices asking for payment for the next year of services (which again - I am not using as I've already cancelled). I keep complaining via email but receive absolutely no response. Attached are some samples, including the last payment request arrived today.
I request that this business stop sending me bogus invoices for services that are not being rendered.Business Response
Date: 06/23/2023
CSC has researched the BBB
complaint #20220251. It was confirmed
that Mr. ************* reached out to cancel Registered Agent services, which was
completed per his request. Mr.
**************s original request did not include cancellation of Address and
Mail services, which is what the invoice being sent to him was for. To resolve Mr. **************s concerns,
these services have been cancelled and the invoice has been removed from his
account. A representative attempted to
contact Mr. ************* to explain the situation and determine if there is
anything else we might be able to do to assist him. Mr. ************* was unable to be reached by
email or phone. At this time, CSC
considers this matter to be closed.Customer Answer
Date: 07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
The Company Corporation is not being truthful. As you can verify, the invoices I have been receiving after my cancellation are still for $350, which is the same amount I have always been paying. The bill includes $200 for Address and Mail Service, and $150 for Registered Agent Services. The business statement on BBB seems to indicate they misunderstood me and only cancelled the Registered Agent Service. But... 1 - The invoice's total amount due is still for the full $350 which includes that service2 - The "We misunderstood the customer" excuses does not hold water since I've sent numerous complaints about the non-cancelled services, all of which went unanswered. The behavior seems an attempt to flood me with invoices hoping that I would get tired and eventually pay for cancelled services.The company did eventually inform me they cancelled everything for real after my complaint to the BBB. But I shouldn't have resorted to this extreme measure just to cancel a service.
Regards,
Complaint ID: 20220151
Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached document
Click here to Get the File - use the Password: 765CF2A0
https://bluecomplaints.bbb.org/attachment/?c=19348792
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