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Business Profile

Marketing Software

Three Colts Group, Inc. C/O TACTICAL ARBITRAGE

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasn't satisfied with their product and customer service. I don't use their product and requested to cancel. I was charged anyway and they have refused to give me a refund. Poor customer service and I see that customers are not treated as people just a way to get money.

    Business Response

    Date: 05/15/2023

    Thank you for reaching out to us and sharing your concerns. We genuinely understand that our no refund response is not what you had hoped for, and we appreciate you taking the time to bring your concerns to our attention.

    Please know that we value your feedback greatly, and we are committed to continuously reviewing and improving our policies to better serve our customers. Your input is essential in helping us make informed decisions and enhance the overall customer experience.


    While unable to provide a refund in this particular instance due to our policy, which is displayed on our website and was specifically shown and agreed to at checkout, as can be seen in the attachment, we take your concerns seriously, and will carefully consider them as we make any future updates or adjustments to our policies. 


    In the meantime, we are here to assist you in any way we can. If there's anything else we can do to help or if you have any further questions or suggestions, please do not hesitate to reach out to us. Your satisfaction is important to us, and we want to ensure that you feel valued as our customer.


    Thank you once again for sharing your feedback with us.


    Warm regards,

    Customer Answer

    Date: 05/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




    Regards,

    Complaint ID: 20026087

     

     

     

Three Colts Group, Inc. C/O TACTICAL ARBITRAGE is NOT a BBB Accredited Business.

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