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Business Profile

Mufflers

Midas Wilmington

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to this shop on 12/2 with a check engine light and small drops of oil (smaller than a quarter) leaking. After they repaired my vehicle the oil leak became worse. There were puddles of oil anywhere I parked. I returned to the shop and was advised by the service manager that the mechanic had Covid and would not be in until the end of the week at least. To keep oil in my car and he would call when the mechanic returned. When he called I took my car back and they said it was due to a faulty part. They repaired it at no cost. My car continued leaking oil again leaving puddles. I took it back a 3rd time. My car was now making a noise it had not been making before and they said the same thing. It was due to a faulty part. The repaired it a 3rd time but it continued leaking oil. I took the vehicle to another mechanic for an estimate and he advised me it looks as though they did not install the part correctly and they used plumbers tape where the gaskets weren’t set correctly. The underside of my car was soaked with oil and as far as the noise he advised it was only a matter of time before my engine basically blows up. So after $2,700 + paid to the shop and my car not being fixed. Paying for 4 separate rental cars over 3 weeks time and 4 unreturned phone calls to their corporate office I traded my vehicle in for a new one.

Midas Wilmington is NOT a BBB Accredited Business.

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