Reviews

This profile includes reviews for AutoTeam Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoTeam Delaware

  1606 Pennsylvania Ave Wilmington, DE 19806-4018

  
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  AutoTeam Delaware

  3408 Lancaster Pike Wilmington, DE 19805

  
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  AutoTeam Delaware

  1717 Pennsylvania Ave Wilmington, DE 19806-4019

  

Review Details

• Review fromVladimir C

  Date: 04/21/2024

  1 star
  This complaint is about their Repair Shop: I bought my Subaru Crosstrek 2021 from this dealership along with the maintenance (changing oil & filters). I went there on 4/13/2024 and they informed me that they replaced all the filters and changed oil. Two days after when I was changing my battery, my mechanic pulled out the air filter and it was dirty... they never changed it but did charge me! This place is a SCAM! Do not go there unless you can monitor them personally to see that they actually change something in your car. I am very disappointed and lost faith in branded dealerships.

• Review fromContessa W

  Date: 03/22/2023

  1 star
  The WORST experience! I had a auto accident 2/2023. I took my vehicle here for repairs as I have done so in the past. I get the call to pick up my vehicle 3/13/2023. The issue was on my passenger side (including major damage to my mirror). They repaired the mirror but with the wrong mirror. I tell the agent Kris and she said that maybe it never done that before (automatically go in once I hit the lock button twice), I told her that was a lie. Then the center cap on my rim (which was part of the accident) was never repaired and I was told that it was not a part of the accident. I my vehicle home and I hear this knocking in the back (they left the spare tire in the back of my vehicle and the piece that locks it in hanging). I called and told them and took it back and they fixed it. Well later that day I hear a loud buzzing sound coming from my passenger side (this sound was never there prior to them doing work on my vehicle). I called and take my vehicle back again. I was told they would look at it and if it was not there fault I would have to pay $125 for them to look at it. Oh and was told since your here (we have your correct mirror, we will put it on since the vehicle is here, mind you I never received a call to come). Long story short, My radio is not working properly and I have to pay $200 to have Kia do a diagnostic test and if it's not De Cadillac fault, I am out of that money. Then I had to do the leg work to find out the manufacturer of my rim in order for them to call and get a quote and see if they would replace it. I WILL NEVER GO BACK TO THIS PLACE, RUN RUN RUN!!!!!!!!!
  

  AutoTeam Delaware

  Date: 06/30/2023

  We apologize for the poor experience. Upon further discussion with our team it appears some of the items at issue were stipulated by the what the insurance company would authorize. Regardless, that does not excuse the issues causing you to return for repeat repairs. Additionally, we apologize for the poor communications. We will use this feedback as training for our team.