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Business Profile

Race Tracks

Delaware Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had taken a check cashing account through Delaware Park casino but it's through an independent company which I am unable to get in touch with. Delaware Park is a disgrace as they do not help you with anything. I had cashed two checks today and then I went to use the ATM and I was blocked from getting any money. It was only $200 which I had enough in my checking account to cover but it said transaction denied, contact your bank. I got the same message on another machine as well. I then went to the cashier and she said it was my bank blocking it. I called the Executive Office of my bank, Santander, and was told by Emily that there were no blocks on my account and that it came from the casino. I tried to get in touch with the check cashing holding company but there was no one to speak to and the manager who was at the casino cashier didn't want to help me and just walked away. This is unacceptable and I am going to see if I have to contact the Attorney General as well in this regard.

Delaware Park is NOT a BBB Accredited Business.

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