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Business Profile

Restaurants

Bally's Chinese Restaurant

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 11/21/2024. We order several items and in cost of approximately 36 dollars for the complete order. The food was ordered in house and taken out. The food was so bad one person got sick after eating two shrimp. The shrimp fried rice was not correct it was yellow rice with what looked to be raw and spoil. The smell was so foul, and taste was so disgusting I had to throw it away because it smelled up the entire room. I tried calling to speak with management on 11/22/2020 at approximately 1:54 the person who answered the phone I me what was the problem when I asked to speak with a manager. I expressed that I would like to speak to a manager if I may. She put me on hold and wait a moment came back to the phone stating she was one of the managers. I asked for her name, and she told me she could not give me her name. I asked why not if she is running a business. She then stated her name was Velka but would not give me a last name. I expressed to her the problem with the food not being correct and the raw and foul smell and how one person got sick. She then stated this is the first time she has received a complaint about the food, and I stated I'm sure it not especially with what we were served. She states she would have to call me back with a solution but ask for no information, so I asked if she didn't have my information how would she call me. She then gave me the number that showed and mentioned the person (Tamara) who ordered. I expressed that she was the person who order but I was the person who is making the complaint. Velka stated she would see what she has to do and call back. There was no return call. My concern is that the food is going to make someone deathly ill causing serious food poison or death. There were four of us that ordered food, each had something different, and we all had to throw our food away. The place needs to be investigated by the health department.

Bally's Chinese Restaurant is NOT a BBB Accredited Business.

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