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Business Profile

Roadside Assistance

AAA Club Alliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted AAA's website to tow my vehicle. Before making the request I noted that my membership had expired. I renewed said membership and processed the request. A local towing company contacted me shortly after. They towed my vehicle to the desired location. My part of the bill was about $130, which I thought was high but I paid it. I did not know what AAA may or may not have paid. Weeks later I received mail that said I owed AAA about $140 for their portion. I thought this must be an error and disregarded it. Now months later I have a mar on my credit report and find that AAA has turned this matter over to **************** Systems. Also, I learn that AAA has cancelled my membership. So I paid a year membership for an overpriced tow and a ding on my credit. I contact this **************** Systems and they want my SSN and debit/credit card #s to charge me $1 to give me information. Um, I said no thanks to the lady who spoke broken English with a heavy foreign accent. I would like this resolved. I would consider paying AAA the difference between their claimed cost of $1`40 and the yearly membership of about $90 if this would come off my credit report. AAA and I could then live out life without one another. Why would the website lead a reasonable person to believe that renewing the membership would reinstate the benefits. Why would AAA pay it then come after me? Why would AAA cancel an annual membership without refunding the payment made?

    Business Response

    Date: 04/30/2024

    Dear BBB, 

    Thank you for contacting AAA Club Alliance. The zip code and phone number for ****************** are outside of our service territory. Please forward this to AAA Alabamas for resolution.   

    Sincerely, 

    AAA Member Experience 

    Business Response

    Date: 06/11/2024

    Apologizes for the delay in responding, but it took further research and we had to reach out to a 3rd party for documentation.  The *** charge has been removed from ********************** membership and his account has been reinstated.  *** will also provide a complimentary Classic membership for his next renewal period.  Thank you

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

AAA Club Alliance is NOT a BBB Accredited Business.

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