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Business Profile

Towing Company

Baul's Towing & Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2022 between the hours of 11 a.m. and 1 p.m. a tow truck operator from Bauls Towing arrived at 61 West Slokom Avenue Christiana, PA 17509 to pick up my 2002 Ford Escort Sedan. I accepted an offer of $520 from the online company peddle. Upon arrival and loading of my vehicle the driver claims that my catalytic converter is missing and was replaced with a straight pipe. Me having no knowledge of auto mechanics, trusted that this man was being honest and believed his accusation. He immediately changed the already accepted and guaranteed offer from $520 to $200. After the transaction was made and the driver left, I mentioned to the previous owner what was said. He insisted that the man was lying and that the car did indeed have the catalytic converter. My car passed inspection in June of 2021 and the garage confirmed that the part is on the vehicle. No other work has been done to my car since then, so I know for a fact that it was not removed and replaced with a straight pipe. The driver of Bauls Towing mislead me and therefore cost me $320. I have tried to contact this company multiple times and they either ignore my calls or hang the phone up once they realize it's me calling. This is extremely unprofessional and unacceptable. I am requesting this billing adjustment to be fixed and the proper amount I'm owed to be paid to me immediately due to false information and manipulation. This man saw that I was a young female with very limited knowledge of auto mechanics and he too full advantage of that.

Baul's Towing & Services is NOT a BBB Accredited Business.

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