Travel Agency
GuestReservations.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 932 total complaints in the last 3 years.
- 381 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/13/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 2,2025
Confirmation number 06211170
I had believed that I was on the Best Western Navarre, Fl site as I I had been visiting several sites comparing prices and searched specifically for their site to book and it was the first one to pop up. It started with www.best western.com then I didn’t look at the rest to notice it said guest relations in the URL.
I selected the room I wanted to book and the price for the room and the pics were identical to the Best Western site so I still assumed I was on the correct site. Once I selected Book Room it asked me for my credit card info which I thought was strange but entered it thinking the next pop up would be the price break down and ask me if I wanted to confirm. I selected submit and automatically received a pop up that stated Congratulations you have booked a room st Best Western Navarre for $688.72! It did not give me an option to cancel or anything. The cost of the room was $412. They added $272.50 for surcharge. I immediately contacted them and asked for a refund. I called the hotel manager who stated they do not use Guest Reservations for their outsourcing and she wished she could refund my money but it did not come through her hotel. I called Guest Reservations and was told I could not get a refund and they checked with their hotel partner who agreed that I would not get a refund. I have seen that very similar tactics have been used by many people and they have the same complaint. Also in the email they sent me it stated that they could not Freud after 6/6/2025 I had submitted the complaint on 5/2/2025.Business Response
Date: 06/18/2025
Hello ********
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 23464340
Initial Complaint
Date:06/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I urgently request your support in securing a full refund for a hotel reservation made mistakenly through guestreservations.com. This booking, for the Hotel Indigo Milan - Corso Monforte by IHG from June 11-15, resulted in an unauthorized charge of USD 4,547.82 to my credit card.
I believe guestreservations.com operates as a deceptive lookalike site, employing misleading practices and charging hidden fees. My standard practice is to book directly with hotels. However, on June 6, my search for "Indigo Milan Hotel" yielded indigomilacorso.guestreservations.com as the top result. This URL strongly mimicked the official hotel website, leading me to believe it was their legitimate reservation portal.
During the reservation process, the site failed to provide a clear and prominent display of the total amount before my credit card details were requested and processed. Only after my card was accepted was the full, unacceptably high amount—including the room cost and various undisclosed "taxes" and "service charges"—revealed. I was unsure if the reservation was even finalized, as no confirmation email was immediately sent (I only received one after specifically requesting it from their customer service).
Despite my confusion and intent not to proceed with such an exorbitant price, I soon received an email from my credit card company confirming the USD 4,547.82 charge.
Immediately, I contacted the hotel, who confirmed guestreservations.com is a third-party site and could not assist. I then promptly called guestreservations.com customer service, but they stated the charge was non-refundable.
Given the deceptive nature of the website, the lack of transparent pricing before payment, and my immediate actions upon discovering the error, I strongly contend that this reservation warrants a full refund.
Please investigate this matter and facilitate a full refund of USD 4,547.82. With the stay scheduled for June 11-15, time is of the essence.
Thank you for your urgent attention.Business Response
Date: 06/17/2025
Hello ********
We apologize for the negative experience you had with Guest Reservations™ and want you to know that customer satisfaction is our top priority.
We understand that you were surprised to learn that Guest Reservations is not affiliated with where you made your reservation, and we apologize for any confusion. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all our web pages and phone calls.We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We understand you were surprised by the additional fees. Like other online travel agents, we charge applicable taxes and a service fee to cover 24/7 support and operating costs. We always disclose all fees and taxes on our webpage prior to booking and require customers to confirm the total amount.Our Customer Care department is currently handling your case, and a manager will follow up with you soon. In the meantime, please do not hesitate to reach out to us with any further concerns or questions.
Sincerely,
Guest Reservations™ Customer CareCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23439783
Initial Complaint
Date:06/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/19/2025 I booked a room at the Yosemite Valley Lodge for 5/13 to 5/16 on the Guest Reservations website. I received a confirmation email from [email protected]. I became suspicious when a few days later I found a page on the Yosemite Valley Lodge website where you could check on your reservation. I put my name & reservation number in and it came up invalid. I called & emailed the number given to me in the confirmation 1(866)913-0695. I was told I had a reservation. I also called & emailed the YVL to ask if they had a reservation for me and they said they did not. I asked for a refund from hotelvalues, stating I thought it was fraud. There were alot of back and forth emails. I ended up going to Yosemite Park & stopped in the Lodge to see if I had a reservation. I was told I did have a reservation, but that it had been cancelled by the 3rd party booking agency on 11:20am on May 12. That was the day before I was due to arrive. I have printed receipts from the Lodge proving that the reservation was cancelled before I got there. I feel I am entitled to a full refund because I dod not receive what I paid for. The receipt from YVL doesn’t match the price I paid because Guest Res. upcharged me substantially.Business Response
Date: 06/15/2025
Hello *****
We apologize for the negative experience you had with Guest Reservations™ and want you to know that customer satisfaction is our top priority.
We understand that you were surprised to learn that Guest Reservations is not affiliated with where you made your reservation, and we apologize for any confusion. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all our web pages and phone calls. We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
Our Customer Care department is currently handling your case, and a manager will follow up with you soon. In the meantime, please do not hesitate to reach out to us with any further concerns or questions.
Sincerely,
Guest Reservations™ Customer CareCustomer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
Guest Reservations merely said they were looking into my case, so clearly, I do not want the case closed. Please continue to press them on why they cancelled my hotel reservation the day before I was due to check into my hotel.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23434143
Business Response
Date: 07/07/2025
Hello ****,
Due to the dispute you have filed with your financial institution in regards to your order, we
have been unable to resolve this matter since the funds in question are effectively frozen
until your payment provider makes a determination. Our team is ready to resolve this
matter as soon as a ruling is made on the dispute you filed. We suggest you confirm with
the source of payment used to pay for the reservation for updates.
Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™ Customer CareInitial Complaint
Date:05/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 24, 2024 I googled. Hoxton Hotel. Instead of the Hotel site coming up a scam website that mimics the hotel website came up. I booked a room. There was over 900 in non-refunable fees attached that did not show up on the charges until after I paid .Business Response
Date: 05/20/2025
Hello *********,
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23345207
Initial Complaint
Date:05/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a room using guestreservations.com on 12/22/24 for Homewood Suites in Newark, DE. The stay is for May 2-4, 2025. I have a confirmation email that I booked a 1 bedroom 2 queen suite-. They assigned me an 1 king, which I didn’t realize until I got up to the room. The hotel didn’t have any of the room I requested available and had no record of that being the room I booked through guestreservations.com. I called GR the same evening I checked in (5/2), and they reached out to the hotel with no resolution. I asked for a refund because this room’s sleeping arrangements weren’t feasible for my family. They agreed & opened a case, but told me I would only get my refund if they got a refund from the hotel first. Since they are the business I bought from, they should be refunding me directly and they refused. I made other arrangements for some of my family, and kept the room; I advised GR I would be doing that- they did not tell me to NOT accept the room. I called back on 5/3 to check in, spoke to a new representative, and they told me I should not have accepted the room. They insist that they are not responsible and that I need to wait for them to get their money back from Homewood Suites first. This doesn’t seem right.
Additionally, their website looks very similar to the hotel’s website. It’s designed so the consumer would think they are booking through the hotel’s website on the “guest reservation” page. I had no idea I was booking through a 3rd party- that’s my fault, but their site is deceiving.Business Response
Date: 05/09/2025
Hello ******
thank you again for this information. Unfortunately, we do not have a reservation that matches the number provided. As a result, we consider this case closed on our end. Let us know if there is anything else we can assist you with. Thanks.
Sincerely,
Guest Reservations™ Customer CareCustomer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.I have enclosed my correspondence with your business, my receipt on 12/22/24 for booking with you, as well as my call logs to Guest reservations.com where I spent an hour on 5/2 and 5/3 speaking to a representative at your business’s phone number. When I call or write, your representatives are able to find my reservation- why aren’t you able to do so?
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,
Complaint ID: 23283688
Business Response
Date: 06/02/2025
Hello *****,
Thank you for your patience. As previously mentioned, the reservation was made through a different company, so we're unable to take further action on our end. If there’s anything else we can assist with, please don’t hesitate to reach out.
Sincerely,
Guest Reservations™? Customer CareInitial Complaint
Date:05/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They spoofed the ACTUAL hotels website I booked with (I almost always book direct) AND even charged it to the name of the hotel on my credit card. They attach themselves to the "Official Site" through Google search. When you click the link, it redirects you to their page, which is a spoof of the hotel's website.
I booked a suite. I got here and had a "mini suite" booked in my name with a $300+ price difference. We realized on check in that was NOT our room and when they gave us the check-in paperwork, the price whoever booked this paid was over $300 cheaper than what I was charged. They added a fake phone number, email, and address to my reservation (I have attached a copy of the reservation they made fraudulently in my name). The room was booked with a MasterCard that wasn't even mine. We refused to sign our name (since that's clearly a card that doesn't belong to us, We couldn't check in with the reservation they made for us even if we wanted to). They don't send booking confirmations and if you call their customer service it says to "contact the hotel directly". It appears they hijack the official website link off of Google, redirect to their their booking page, which is an exact spoof of the hotels page. They then charge you, call and book under their credit card for a cheaper room that you didn't book and of pocket the rest. I have also attached a copy of the charge from my credit card statement, which they even make sure says the name of the hotel that is booked so that it appears valid. Since I wasn't able to check in, due to not being able to sign for the credit card that they booked under that didn't belong to me, they instead had to cancel that reservation and I had to be charged again to check in. I attached both the fraudulent charge and the two charges from the hotel for the rooms, due to our we booked only being available one night that I had to pay for a second time. We had to switch rooms, so we were charged twice)Business Response
Date: 05/08/2025
Hello ******,
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,
Complaint ID: 23281962
Please see attachment. The company is still refusing to provide a refund, because I initiated a fraud complaint with my bank. However, This is a process that takes up to 90 days to complete. This company should refund the money, at which time the bank could close out the complaint.Business Response
Date: 06/02/2025
Hello ******,
We appreciate your patience as we looked into this matter. Since there is an active dispute with your credit card company regarding this purchase, we are unable to take further action on our end. At this time, the case is considered resolved from our side, but we recommend following up with your credit card provider for any next steps. Please let us know if there’s anything else we can assist with. Thank you.
Sincerely,
Guest Reservations™? Customer CareInitial Complaint
Date:04/30/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 30, 2025
"Guest Reservation" spoofed the actual Westin Hotel Website and did not disclose the excessive fees and tax recovery added to the cost of the hotel rooms until after I provided my credit card information. Realizing then that I was not booking through the actual website, I quickly canceled the reservation 2 hours after the initial booking. A couple of days later, a charge appeared on my credit card for the $486 hotel reservation. I contacted the customer service department and spoke to a live agent who told me they would contact their "partner" and get a resolution in 24 hours. After two days, I sent an email with no response. The next day, I called back and was given the run around. After being "disconnected" and then calling back to be put on hold for long periods, I was finally told that I was denied a refund. Reinstating the booking was not an option either. I contacted the hotel, and they had no record of any room being booked or cancelled through "Guest Reservations".Business Response
Date: 05/06/2025
Hello *****
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 05/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Thank you BBB for resolving this issue. This business only made attempts to resolve the issue because of the complaint filed.
Regards,Complaint ID: 23269266
Initial Complaint
Date:04/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I was searching online for the Hyatt in Pittsburgh to make a reservation. I had previously searched and browsed the room options, and I now was ready to book. One of the top search results was styled exactly like the Hyatt website, including the pictures of the rooms. I booked on my phone thinking it was the Hyatt site. Immediately my bank’s fraud alert was triggered. When I checked the merchant ID in the alert, it said “HTL*HYATTHOUSEPITT,” which led me to believe it was the hotel, so I confirmed. When the confirmation email finally came, I couldn’t find a reservation number anywhere. When I clicked the link in the email to manage the reservation, I was directed to a website soliciting me to make a new reservation. There was no option to look up my reservation and no information on cancellation, and then I saw the URL was not Hyatt’s site. It was guestreservations.com. I’m concerned this scammer now has my payment information and personal information. I wil cancel my card.Business Response
Date: 04/30/2025
Hello ****
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 05/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23261567
Initial Complaint
Date:04/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Guest Reservations spoofed the site for the hotel I needed (traveling for business) and did not disclose added fees until after credit info was submitted. When I tried to submit my bill for reimbursement with my employer, the company failed to offer itemization and there is no way to get direct help, certainly no help with US local hotel tax information. They said they charge fees and include an estimate of the tax. None of this was disclosed.
Their email assistance just sends me the same receipt (combined fees and tax), and they say I can call their 800 number, but there is no live assistant, only a recording despite repeating they are a US based company.
I'm okay with taking the lesson, but I need an itemized tax line in the receipt so I can get reimbursement from my employer.Business Response
Date: 04/28/2025
Hello *********
We hope all is well. We value your business and hope you are pleased with the resolution reached. Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™? Customer CareCustomer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
This is just an acknowledgement with no intent of providing better service or support in the future. I strongly discourage those seeking travel services to avoid this company.
Regards,Complaint ID: 23231108
Business Response
Date: 05/28/2025
Hello *********
We’re sorry to hear that you’re not fully satisfied. Please know that we take all feedback seriously and strive to ensure every client has a positive experience. Based on our records, this issue has been addressed, but if you have any additional concerns or need further assistance, we’re more than happy to help. Just let us know.
Guest Reservations™? Customer Care
Initial Complaint
Date:04/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/02/25, I booked a reservation online with what I thought was the Hampton Inn and Suites Indianapolis West Speedway to arrive 08/29/25 and depart 09/01/25. The room was approximately $313 per night for 3 nights, for a total of (938.03). I chose the non-refundable option as my dates of travel had been confirmed. The charge on my Discover Card was $1403.61 - they added over $400 in hidden fees. I called them within an hour only to learn they weren't the Hampton Inn at all. The website I used appeared to be the direct site to make guest reservations for that location. I learned they were a third-party company called "guestreservations.com." When I called them, there was no option to speak to someone about a reservation already made. I had to use a different phone option. I spoke to Luis, Felicia, and Juan. I told each that I wanted to cancel because of the added $400 in fees (and thinking I was booking directly with the venue). They each took my info, and each one said they had to transfer me to another department. They just left me on hold. I called 7 times and was on the phone for a total of 90 minutes, no further ahead than when I had called the first time. So on the 8th phone call, I chose the option to cancel the reservation. I called, and the iBot processed the cancellation. I then made a reservation directly thru the hotel. You will see from the items attached that I thought I was paying for the price of the room for 3 nights, and also that this place represents itself as the actual hotel. They even send me email ads depicting that this is where you make the hotel reservations. I filed a complaint with Discover, and I found the company indicated "no contact was received via "Getaroom" customer service phone line" (now they are Hampton Inn AND guestreservations.com AND Getaroom). This company is defrauding people. They have my $1400, and I have nothing. That is a lot of money that I can't afford to lose. I am hoping the BBB can help me.Business Response
Date: 04/23/2025
Hello John and Linda,
Due to the dispute you have filed with your financial institution in regards to your order, we
have been unable to resolve this matter since the funds in question are effectively frozen
until your payment provider makes a determination. Our team is ready to resolve this
matter as soon as a ruling is made on the dispute you filed. We suggest you confirm with
the source of payment used to pay for the reservation for updates.
Please reach out if you have any additional questions or concerns. Thank you.
Sincerely,
Guest Reservations™ Customer CareCustomer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I already sent them the information they needed indicating Discover's decision. A copy of the Discover letter is attached.
Regards,
Complaint ID: 23229004
Business Response
Date: 06/02/2025
Hi John and Linda,
We are currently working on your case but we would like to request more information. Can you provide us with a letter from your financial institution on official bank letterhead confirming the chargeback has been resolved or rescinded? Feel free to reach out with any further questions. Thank you.
Sincerely,
Guest Reservations™? Customer Care
GuestReservations.com is NOT a BBB Accredited Business.
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