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Business Profile

Janitor Service

The Cleaning Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Reviews

This profile includes reviews for The Cleaning Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Cleaning Authority has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • James F.

      Date: 04/22/2025

      I hired The Cleaning Authority to do a deep clean as I am putting my house on the market. I requested that the inside of my refrigerator and the inside of my oven be cleaned as well.They charge me $100 per hour and it took them three hours. What I was left with was a house that was so dirty I had to go back and re-clean it before I could schedule an open house.Instead of cleaning the inside of my freezer thoroughly they wiped down a few shelves and just rearranged the food to hide the worst places on the worst shelves. Also, cleaned that myself. The oven, a joke. I had her go back and clean more grime out of my oven and it still looks nasty. I self cleaned my oven days before they arrived.The floors were filthy, including the bathroom floors. I noticed several spots that were there prior to them showing up. The spots were still there when they left so I re-moped them and sent a picture of the wet pad that was just thick with brown dirt. I also needed to go back and actually dust my furniture. They used a feather duster to knock some of the dust off. To me that is not a deep CLEAN. When I went back to wipe and polish each piece, the rag was filthy.I contacted them and sent them pictures and the only response I received a WEEK later was, Sorry, I guess they made a mistake. MISTAKE? If I wasnt so angry and disappointed I wouldve laughed at that remark.Just try to get ahold of anybody locally to answer questions or raise concerns with. Thats nearly impossible, they dont respond and they dont answer the phone. If they do get back to you they have a lame excuse via text.I still cant believe that I spent $300 for them to vacuum my floors and wipe down my counters. I do that myself each week.Moving while selling a house is stressful on its own without having to deal with dishonest vendors. NEVER AGAIN.

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