Business Profile

Air Conditioning Contractors

Cool Today®

Complaints

This profile includes complaints for Cool Today®'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Cool Today because my AC unit is blowing air but not cooling. They sent a technician who said as soon as he saw the closet said,Youre blower is bad. He proceeded on diagnosing the air handler. After wards,he said its not the problem. He went at the side of the house to look for the ac unit. As soon as he saw the ac unit, he told me, my AC unit had a major leak. I told him to fill it up. He charged me $786 for it. He went back to the house and did more diagnostics. Since I want the unit to function without problems, I told him to do maintenance but he said ,he can only do flushing. I waited for him inside the house to flush the system with chemicals ,but he did not go in.I saw him with a suction machine and cable in the driveway side.He said ,he already did it. He opened up the air handler closet and I notice the air handler stopped making noise.He packed up after I paid him another $189. I then realized the system shut down. I followed him outside in his truck and told him about it. He said,the blower Is dead and I need to pay $2000 to fix it. Im speechless,I just realized I got scammed. I took 2 second opinions of AC unit. Both if them are saying there is no leak in the system. One of them said, if ever the unit need coolant, it wont be that much. Both of them said the system is flooded with water. I paid one tech $140 and the other one who did major fixing of the system $1200. I reach out to ***** twice who is the ** manager. She only gave me a run around and lies,no follow up!
Business Response
Date: 05/30/2025
Good morning,
Our management team tried to reach out to you but could not get through. Please give us a call back at your best convenience so we can get you taken care of. *************
Customer Answer
Date: 06/10/2025

Complaint: 23382366

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 6/9/2025 3:42:19 PM
Sorry if I wasnt able to respond in 10 days. Im out of town and having signal issues with my internet carrier. I contacted Cool Today and wasnt satisfied with the response. They offered to refund $189 and not the full amount. I decline the offer because I feel cheated by this people. I want the full refund because I cant reward them with their fraudulent tactics. This is becoming a new norm in this country and people should be warned about it. I want my complaint published. Its my right and duty as a citizen of this country. Thank you very much for helping me!

Sincerely,

********* ******
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Cool Today install new a/c last year and also signed a service contract to include not only a/c but also plumbing and electrical. So when my garbage disposal backed up I called Cool Today. I was told I needed a new disposal and I agreed. While he was there I asked if he could install a new kitchen faucet. He said yes but would have to come back the following day. I paid more than $500 for the garbage disposal repair (included a new disposal) and that was only 1/3 of what both jobs was going to cost. After he left I realized it was way too expensive so I called and canceled the faucet replacement, however, I received a bill for the job that was never done. I also feel I was overcharged for a simple garbage disposal replacementalmost $600! I have called repeatedly for resolution and have had none. This is a crazy amount for simple jobs my handyman could have done! I feel Im owed money back.Thank you
Business Response
Date: 04/30/2025
Good morning,
Unfortunately, our management team has tried numerous times to speak with you regarding this issue they were unable to connect. At this time, the past due balance must be paid for service to continue.
Customer Answer
Date: 05/08/2025

Complaint: 23208336

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 5/8/2025 5:35:13 AM
No, I have not heard from Cool Today. And their response on your website indicates they still dont understand my complaint. They said they cant take further action until an outstanding bill is paid. What management must not realize is that the service was never provided! I had a new garbage disposal installed and the installer was supposed to come back another day to install a new kitchen faucet which he never did because upon receiving the bill, ($587 to install garbage disposal ) I cancelled the kitchen faucet job! Cool Today sent me a past due bill for more than $1,000 for a job that was NEVER done! Furthermore,I feel I was overcharged for the garbage disposal install and wanted a breakdown of how it cost so much. This is a company I used to replace my A/C and spent $15,000 ! Terrible customer service for an existing customer or any customer! Thank you

Sincerely,

****** ******
Business Response
Date: 05/19/2025
Good afternoon,
Please give our office a call and we will try to resolve this issue. *************.
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cool Today came out to tune up a perfectly working **. ** has been running just fine for 7 years with tune *** as needed. After they left the ** stopped cooling. I called a ac company to help on the weekend and the found no Freon. They checked for leaks and there are non. They said only way for Freon to be released is that the tune up tech let it out on purpose. I seek reimbursement for the Freon release and replacement.
Business Response
Date: 03/24/2025
Good morning,
We appreciate you taking the time to speak with our management team to rectify this issue. If you need any additional assistance, please contact *************
Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2024 The amount involved is $ ********* I was shopping for a HVAC, a salesman ( **** ******* ) visited my home, at ************************************, we discussed the available options, he explained to me that they work will GoodLeap, he request my information, contacted GoodLeap and informed me that I was approved, and the monthly payment was $182.00, I agreed to the terms, he said he could start in installation the following day, I told he that I was not available on that day which was a weekend, the technicians arrived the following week and commenced the installation.After the installation I left the Country for 2.5 months, and I received a call from my eldest daughter that she had received a text message from Cool Today with an invoice for the full amount, on my return I tried to contact Cool Today billing department to no avail, I contacted ******** and they informed me that they needed my income verification, I sent them my last pay ******** I have received a call from a collection Agency threating to take me to Court for the full amount.
Business Response
Date: 03/10/2025
Good morning,
Our ***************** team tried reaching out and speaking with you. We were unable to get in contact. When you have a moment, please give us a call back at *************. We look forward to resolving the concern.
Thank you.
Customer Answer
Date: 03/10/2025

Complaint: 22529961

I am rejecting this response because:
Cool today is still not coming up with a solution to the issue I have with them.

Sincerely,

******* *****
Business Response
Date: 03/24/2025
Good morning,
We have tried to contact the number on file but made no contact. Please give us a call at *************.
Customer Answer
Date: 03/24/2025

Complaint: 22529961

I am rejecting this response because:
I have been calling Cool Today and is reaching the reception once I am transferred to the person to speak to there is not respond and the phone hangs up, I have called everyday last week and once today, with no success.

Sincerely,

******* *****
Business Response
Date: 03/24/2025
Good morning,
We are happy to have been able to connect with you *******. We will be calling again once we have another update.
Customer Answer
Date: 03/24/2025

Complaint: 22529961

I am rejecting this response because:
The issue is not yet solved, I will wait for further updates from the business.

Sincerely,

******* *****
Business Response
Date: 04/02/2025
Good afternoon *******,
Last time we spoke on 3/24/25, you would be reaching out to the financing company so we could get this resolved for you. I will inform you another option we have is to just pay in full. If you have any additional questions, give us a call. *************
Customer Answer
Date: 04/02/2025

Complaint: 22529961

I am rejecting this response because:
I reached out to the finance company an I have not heard back from them.
Furthermore I am not in the position to pay the full amount, I was not our agreement, I am willing to pay the monthly payments as I was advised during the business sale person visit at my home.

Sincerely,

******* *****
Business Response
Date: 04/03/2025
Cool Today does not offer in house financing payment options. Unfortunately, due to the time lapse between install completion and the loan not being completed, your information has been sent a collection agency, and you will need to contact them to arrange payment options.
Customer Answer
Date: 04/03/2025

Complaint: 22529961

I am rejecting this response because:
Because it was Cool Today sales person who provided the financing company, and who told me I was approved, and started the installation immediately, I am willing to pay the agreed upon monthly payment.
If Cool Today is not willing to remove the amount from the collection Agency, as it is affecting my credit, then the only other option is for me to seek legal advice.

Sincerely,

******* *****
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shopping at ********** when I was approached by a representative offering an ****************** for $29.99. The service was to include a standard maintenance check of the ** unit. I agreed to the service because I thought it was a good deal for preventative care, even though my unit was fully operational. I was visited by a technician of Cool Today, and after a ***** min visit, the technician told me I would eventually need a capacitor for the system. When the technician arrived, he immediately attempted to up-sell services and products. We are in our eighties and on a limited budget. The technician left my home and a few hours later the ** was no longer cooling. I checked the thermostat and noticed that he had also left the system in the *** > On position. When I called them back, their staff insisted that the technician had recommended a new capacitor and that I pay $300. Cool Today refused to accept accountability for this unprofessional, likely fraudulent act. It seems to me that the technician either sabotaged the unit to fail, or accidentally damaged the unit and did not admit to it, then claiming a failing capacitor as a diagnosis in his recommendation to account for the system's fail. My unit was working prior to the visit by Cool Today and it is highly suspicious and too coincidental that it would fail just hours after the technician's visit. I am an elderly person and believe I am being taken advantage of. I have been left without cooling for at the last 2 days in the horrible heat and I have not received a follow-up from Cool Today as promised. ********** should also be made aware of this type of representation by Cool Today.
Business Response
Date: 10/18/2024
Thank you for bringing this to our attention. We have reviewed your concerns with the General Manager. The $29 charge for the tune up is being refunded.
Regards,
Quality Assurance
Initial Complaint
Date:09/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 4, 2033 CoolToday installed a Carrier Infinity central air unit at my home. I paid 18,500 for the unit and installation. I noticed about two days after installation the air handler in the garage was sweating so bad water started to puddle on the plate form it was sitting on and black mold started to grow in n the duct on top of the air handler. I contacted CoolToday and they sent out a tech who just put compound over the mold and left. The unit was still sweating so contacted company for a second time. CoolToday sent a second tech who was better than the first still did solve the issue. Since this unit has been installed I have had 8 visits from the company to fix the issue with it not being resolved. I asked after the third tech to have the unit replaced but that didn’t happen. I had to wait 3 months after installation for the county inspection due to CoolToday not filing the correct documents for the permit and it did not pass inspection. Oh yeah and my electric bill has gone up almost $300 dollars since they installed this unit. Now I’m not asking for much but to replace the unit with one that work since they advertise the you have two year if your not satisfied with the product they will replace it or refund the total price. Did I mention I contacted the office to speak with the operations person manager on four different occasions and he has never returned my call his name is Eddie by the way.
Business Response
Date: 09/27/2023
Thank you for brining your concern to our attention. Our Installation manager will be out to the property to provide you an in person action plan.
Customer Answer
Date: 10/08/2023
CoolToday did come out and change some things. The unit is still sweating but not as bad and the fan on the compressor was making noise so they changed it. But the new one was making a worse noise so they say they will come back to change it, we will see.
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/2022, I purchased a maintenance plan with Cool Today for $199.00 which includes 2 visits for 2023. On 4/7/23 , I scheduled an appointment for 5/24/23 for a maintenance check up. I had to cancel and reschedule on 5/22/23 for 6/7/23 visit due to my work schedule at the hospital. Late afternoon on 6/6/23 I phoned and spoke to a representative to confirm my appointment on 6/7/23 and was informed everything is all setup as planned. Also, received a email and text confirming the appointment on 6/7/23. The morning of 6/7/23 , I was informed that Cool Today no longer services the 32801 area and I would receive a full refund of $199.00 in 5 - 7 business days. Why did it take the morning off of visit for them to realize that they don’t service my area and have been holding my $199 since 10/2022. I have sent several messages and still have not received my $199.00 and was told on 6/22/23 by Thomas P***** that he will follow up with accounting. As of 7/4/23 , I have not received my money* ***** *********
Business Response
Date: 07/06/2023
We apologize for any inconvenience this may have caused. Our Quality Assurance specialist will be in contact with you today to clarify the situation and provide and acceptable resolution. Thank you Kindly.
Customer Answer
Date: 07/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I received the full refund of the maintenance plan.

Sincerely,

***** *********
Initial Complaint
Date:06/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 18 and 19, a new plumbing system was installed at a cost of $7875.40. Refrigerator was moved, became inoperable. Had it fixed for $217 on May 20. Lost $265 in food. On May 22, asked for repayment. Was offered $300, said yes. On May 24, was refunded the $1000 down payment. Made periodic calls to arrange city inspection. Finally, inspection done June 14. Have made periodic calls, to arrange fixing holes in walls, since with no response. I’m unsure of the problem. Cool Today has not tried to resolve this problem, to my knowledge. Permit #: **************
Business Response
Date: 06/30/2023
Thank you for bringing these concerns to our attention. Our plumbing manager will be contacting you today in hopes of offering an acceptable resolution.
Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are very dissatisfied with the company Cool Today. We have been waiting 7 months for them to complete their job at our home located at ***** ******** ****** ****** ******* *** *****. Per the home inspector sightings and pictures attached, this job is incomplete. The terms of our deal was half down at inception and balance at completion. Nevertheless, Cool Today have taken us to a collection agency. Therefore, we need your assistance to resolve this matter ASAP, before it affects my credit.
Business Response
Date: 03/03/2023
I am very sorry there was not a re-inspection scheduled after the failed items were addressed. I am looking into why that happened. Someone from our office will be reaching out to get that scheduled with the municipality so the permit can be closed as soon as possible.
Attached is the reason why the account was sent to collections. Mr. & Mrs. ********s account will be removed from collections once the balance is paid.
Business Response
Date: 03/30/2023
I do apologize for all the confusion and delay. I have followed up with my installation, permitting, and account teams. As of today the permit and inspection have passed, the account is paid in full, and the collection has been removed. Accounting team just confirmed back with me that this will not show up in any of the customers credit reports.
Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:11/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AC unit stopped working Wed Sept 28th, called service on Fri Sept 29th and a tech Brandon S**** arrived Sat Oct 1 @ 4:30pm. He was ill equipt, I gave him a flashlight to use and he needed my power drill. He gave us an invoice and estimate, we needed to "Replace Factory Defrost Control Board". We gladly gave our payment in full of $580 (diagnostic included). Called Monday as advised by Brandon to see if they had this part. Not available, was ordered Monday morning, NO ETA given. Friday October 7th received a call around 10am that Defrost Board is in and tech Fernando O**** arrived that evening around 5pm. Put Defrost Board in, and attempted to start AC unit up, didn't work. He told me, fan blower was not working because the fan motor was bad. He called office about fan motor, but it was already after hours. He showed me a quote around $750.00. Told me call Mon Oct 10th, see if part there or to order it. He said Brandon "should have ordered both at same time". Called other companies to fix it quicker. Two weeks without AC in Fl, and waiting for this company we paid to fix our unit for a problem misdiagnosed the first time. Friday after Fernando left, had to purchase a $545 Toshiba portable AC unit to attempt to make the heat in my house a TAD bit bearable.
Clearly the Defrost Board was not the issue since being replaced by Fernando, AC still not functioning at all. So that was Defrost Board of $491 given for no reason, for a new part we didn't need. I should not have had to buy a portable AC, if this was diagnosed properly the first time, also, Facebook reviews of other companies provide temporary cooling systems such as the one we bought. Something to think about for future customers.
I still have NEVER heard from anyone from this company, know acknowledgment that it was diagnosed wrong and a new part put in for no reason and still didn't work. No money back either!
Ended up having a very busy family member in HVAC fix my system in 4 days.
Business Response
Date: 01/06/2023
Business Response /* (1000, 5, 2022/12/01) */
I want to apologize for how we handled this situation.
We have reached out to Mr. ******** prior to receiving his BBB complaint to apologize for our failure to provide outstanding service, as we guarantee. We will be refunding Mr. ********e 100% of his money, which he should be receiving via mail with in 5-7 business days. We will also be investigating how this happened and better ways to handle situations like these before they get this far.

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