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Business Profile

Association Management

Signature Management Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Concerns Regarding *** and Signature Management ********************* are serious issues with the *** and Signature Management that need immediate attention.Lack of Transparency: Homeowners are unaware of who hired Signature Management, why, their contract terms, and their expertise. Despite being paid to manage our properties, theres no accountability or communication about their plans or progress.Unresolved Issues: Over a month since they took over, theres no clarity on addressing critical issues like roof damage, hurricane repairs, bat infestations, and parking lot maintenance.Frequent Management Changes: The *** board frequently changes management companies with no visible improvements. Suspiciously, Southwest Management often reclaims control, accompanied by significant rate hikes without homeowner input.Disproportionate Rate Increases: The recent rate hike is alarmingly high compared to other communities, discouraging new buyers and renters.Bylaw Request Ignored: Despite repeated requests since October, Signature Management has failed to provide a copy of our bylaws, showing a lack of preparedness and responsibility.Theres evidence of financial mismanagement, potentially harming homeowners. A previous management company was found guilty of fraud, yet homeowners are still waiting for accountability and improvements.We seek guidance on which governmental body oversees these management companies and the *** board to ensure proper accountability.Please have Signature Management contact me at ************** to provide my property bylaws, or we will pursue legal action.Thank you for your assistance.Sincerely,******** *******

    Business Response

    Date: 12/18/2024

    Dear Ms. ************************ reviewing your complaint to the Better Business Bureau and the details you provided, we would like to provide the following clarification:


    Email Communications:
    You mentioned in your complaint that you emailed our company in October 2024 regarding your request for the bylaws. To ensure accuracy, we conducted a trace of our email system for any messages sent from your provided email address, *************** ********* confirmed that no emails from this address have ever been received by anyone within our organization, see attached.


    Timeline of Management Services:
    Signature Management did not begin managing your association until November 1, 2024, and we received the signed management contract from the board less than a week prior to this start date. Unit our start date of November 1st, we did not have any homeowner contact information or community records. Any communication sent before November 1 would have been with the previous management company.


    Bylaw Request:
    Although we did not receive any prior communication from you, we are happy to provide the requested bylaws. You can access all of your associations governing documents using the link below:


    *********************************************************************************************************************


    Transparency and **************************************** holds open monthly board meetings, where homeowners are encouraged to attend and voice their concerns. The board, elected by the community, is responsible for decisions on behalf of homeowners, including hiring management companies and approving budgets.


    A copy of this response will also be sent to your provided email address to ensure delivery of the requested documents.


    If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.


    Best Regards,

    ******* *****, LCAM
    Community Association Manager

    ****************************************************
    Tel.*********************  Fax ************
    ***************


    Our offices will be closed December 20th through January 1, 2025.

Signature Management Solutions LLC is NOT a BBB Accredited Business.

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