Complaints

This profile includes complaints for EverStory Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

EverStory Partners has 86 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  EverStory Partners

  955 Keller Road, Suite 1500 Altamonte Springs, FL 32714

• 

  EverStory Partners

  155 Rittenhouse Cir Bristol, PA 19007

• 

  EverStory Partners

  3331 Street Rd Ste 325 Two Greenwood Sq Bensalem, PA 19020

• 

  EverStory Partners

  3331 Street Rd Ste 200 Bensalem, PA 19020

• 

  Northlawn Memorial Garden

  4724 State Rd Peninsula, OH 44264

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge for delivery of non-documented cremains.

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to look into this concern. I will do some preliminary investigation into this concern and return with a full report. 

  Business Response

  Date: 04/24/2025

  I would also ask that the locations name, city and state please provided.

  Customer Answer

  Date: 05/04/2025

  I have not received any response from the vendor.

  I am ill and missed the 10-day response deadline.

  If it is possible for you to continue this claim, I sincerely appreciate it.

  Thanks,  *****

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have real estate at this cemetery We paid in full for my son inscription on June 26 2024 almost *****. We were told by the staff it would take 6-8 weeks for the process to be finalized and complete, its now nine months and my family have not received what we paid for in full and was guaranteed, Management is very unprofessional and lack compassion , empathy and integrity, We are told the same thing every month when we inquire about it , its going to take some time and we put in the order we do not know whats happening. Absolutely unacceptable!!! I am flabbergasted the way they conduct business. I just want what I paid for, I dont think my and I are being unreasonable

  Business Response

  Date: 04/02/2025

  I have emailed this customer and asked which location is at issue. I would be happy to investigate once I receive this information.

  Business Response

  Date: 04/14/2025

  I have been in contact with this customer, and she reported that the location already had responded to her concerns and addressed them. Please let me know if you need any additional information.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I own burial plots In Resurrection, cemetery in ********, **. I called the cemetery only to ask if they provided a service referred to as a natural burial service. They checked our ownership records and said they do not provide such services but the woman, ****, said she notices that we haven't done anything since we purchased the plots and explained specials on prices for related services. I told **** I would have to discuss the info further with my husband as he was not interested and did not want giving permission for monthly direct withdraws from our bank due to companies withdrawaling funds earlier than agreed to. She insisted she would give us a special deal and I emphatically told her no withdrawls could be made prior to the 28th of the month so she said she could hold the special pricing temporarily and recommended I verify with my husband if he would accept the arrangements and if so to sign the emailed agreement or she couldn't hold the price any longer. Although I signed with the deposit My husband did not accept the arrangement nor did he sign it. They went ahead and processed their agreement with my husband as the primary, kept the deposit and made their withdrawal from our bank a week earlier than they wrote in the agreement creating financial errors with our account, all without his signing anything accepting any purchases.

  Business Response

  Date: 02/17/2025

  I have received this complaint and will investigate the allegations. I will update this file as soon as I have more information.

  Customer Answer

  Date: 02/19/2025

  We Have Reviewed the response from the business stating that they will go over their information and get back to us with a more informed response To our complaint soon. We Accept the businesses request for additional time to become more aware of the situition so that they can respond with a more informed Statement and will await  to hear back from The BBB timely. 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22942119
  
  

  Date Sent: 2/19/2025 2:55:06 PM
  We Have Reviewed the response from the business stating that they will go over their information and get back to us with a more informed response To our complaint soon. We Accept the businesses request for additional time to become more aware of the situition so that they can respond with a more informed Statement and will await  to hear back from The BBB timely. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/10/2025

  This customer signed a contract for products and services, and we intend to honor this agreement. Our Area Vice-President has reached out a few times to discuss this contract further. He can be reached at ************. Please let me know if you need additional information.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family has been using ****************** since the 1970's. The cemetery is now being run by Everstory Partners out of *****************, *******. What is happening now is unacceptable, and an abomination with how they are handling our dead family members. Years ago, ******* ********, my brother-in-law, pre-paid for a burial site, headstone, and open/close at ***********************. He died in October 2023, and on the day before his burial, ********* informed us that someone else was buried in his plot, and they did not know who it was. They said they take care of it before the funeral. However, when entered the cemetery, the funeral processing was stopped by the manager. She said that they would have to bury Mr. ******** in another grave. So, they made the immediate arrangements to bury him in an upgraded double-depth plot. After the graveside service, the manager said they would also compensate Mr. ********** family for this grievous matter by allowing someone else in the family to be buried in the double-depth plot, as well as include the opening/closing costs and upgrading the headstone to include 2 names, without any cost. As the executor of ********************** I elected Mr. ********** sister, ******* ********, to be assigned the plot. The manager told us that she would draw up the contract/papers and have me come back to sign it that week. We have tried on several occasions to get a copy of this agreement; however, we recently discovered that this manager has left the organization, and we are now working with the new manager.On Sept. 25, 2024, the new sales manager, **** K. *****, provided us a copy of a letter stating that "there are no records that a headstone or opening and closing was purchased" for ******* ********. That is the point. They agreed to compensate our family for those things. Now, they are changing the agreement. They want Ms. ******** to pay for her own headstone and opening and closing. This is unacceptable.

  Business Response

  Date: 11/06/2024

  I have received this complaint and reached out directly to Mr. ****** to discuss his concerns. I will update this file once we have connected.

  Customer Answer

  Date: 11/07/2024

  ******** ***** of EveryStory Partners reached out to us via BBB website on November 6, ************************************** this complaint. ********* reached out by phone, but said the issue has been turned over the manager to make a decision on the headstone/memorial and opening and closing of grave for Ms. ******* ********.

  We would require them to provide a written agreement between EveryStory Partners/********* and us to settle this issue.

   

  We will keep you informed on the outcome of this communication by the end of November.  

  Thank you

   

  Mr. ******** ******

   

  Customer Answer

  Date: 11/07/2024

  Date Sent: 11/7/2024 10:08:03 AM
  

  ******** ***** of EveryStory Partners reached out to us via BBB website on November 6, ************************************** this complaint. ********* reached out by phone, but said the issue has been turned over the manager to make a decision on the headstone/memorial and opening and closing of grave for Ms. ******* ********.

  We would require them to provide a written agreement between EveryStory Partners/********* and us to settle this issue.

   

  We will keep you informed on the outcome of this communication by the end of November.  

  Thank you

   

  Mr. ******** ******

   

  Business Response

  Date: 11/12/2024

  I understand that the local team is drafting a new contract with the agreed upon terms, and that Mr. ****** will be coming by later this week to review the paperwork. I hope that this resolves the customer's complaint, and that this matter soon can be closed.

  Customer Answer

  Date: 01/02/2025

  ********* Memorial Cemetary in **********, ** has corrected the issue.  We have the documentation that meets our initial agreement.

  
  Thank you for your assistance.

  Mr. ******** ******

  Customer Answer

  Date: 01/03/2025

  Date Sent: 1/2/2025 6:43:43 PM
  

  Roosevelt Memorial Cemetary in **********, ** has corrected the issue.  We have the documentation that meets our initial agreement.

  
  Thank you for your assistance.

  Mr. ******** ******

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shepherds hook for my parents grave 24 years ago with the understanding from the cemetery employees I could put whatever I wanted on that shepherds hook at any given time. Every time I decorate it, my decorations have been removed with the explanation. Its spring cleanup. Its this. Its that its not the season. This morning, I just called the cemetery to make sure they were done with spring cleanup and was informed now they do fall cleanup and I needed to wait until Thanksgiving to decorate that shepherds hook or my items would be removed

  Business Response

  Date: 10/16/2024

  I have reached out to Ms. ***** directly to address her concerns. As a general rule, our Cemetery Rules and Regulations detail what items may be left at memorials (e.g., non-breakable items) and state that park cleanups occur every spring and fall. I will report back here regarding the results of our communication.

  Business Response

  Date: 10/18/2024

  Our General Manager, *** ********, spoke with Ms. ***** last week and explained our policies regarding grave decorations and stated that we cannot be responsible for items left on a memorial that could be damaged due to weather or theft. This should have resolved Ms. ******* concerns. Please let me know if I can provide further information, but I believe this matter can be closed.

  Business Response

  Date: 11/15/2024

  This appears to be a repeat of the original complaint, to which we provided a response in October. I've pasted it here: "Our General Manager, *** ********, spoke with Ms. ***** last week and explained our policies regarding grave decorations and stated that we cannot be responsible for items left on a memorial that could be damaged due to weather or theft. This should have resolved Ms. ******* concerns. Please let me know if I can provide further information, but I believe this matter can be closed." Please let me know if you need anything further. I am attaching a photo of the hook.

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against ************************ in **********, **. During the process of arranging final services for my late husband, we worked closely with *************** Director, ***************************. We were initially informed that the marker for my husband's grave would be delivered and placed within 13 weeks. My husband was laid to rest on November 16, 2023, with the expectation that the marker would be in place by February 15, 2024.Unfortunately, the marker was not ordered as promised, allegedly failing to sign the marker agreement. However, I can provide proof the agreement was signed and returned to the Park on October 9, 2023.I am extremely disappointed with the lack of professionalism exhibited by ********** Memorial during the burial of my husband. Despite the difficult circumstances, the staff at ******************* failed to provide the level of care and respect that my family and I deserved. My repeated attempts to reach out to staff members, I was either met with delays or promised call backs that never materialized.Ultimately, the marker was not placed on my husband's grave until June 13, 2024. Thirty (30) weeks after his burial. I am demanding a full reimbursement of the $11,185.51 burial cost, as I believe that the treatment we received was unacceptable. Not once has ******************* staff apologized for their actions, further adding to our distress during this already challenging time.I hope for prompt action to rectify this situation and provide compensation to myself and family.Thank you.

  Business Response

  Date: 08/28/2024

  We have received this complaint, and our Vice-President of Field Operations, *******************, has been in direct contact with ******************** regarding her negative experience and the delay she experienced. Our sincere apologies for the delay. We will update the BBB once we have reached an acceptable resolution with ********************.