Business Profile

Funeral Related Services

EverStory Partners

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EverStory Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our dad (age 84) died 1/11/2025. He had purchased burial plots and prepaid for much of the activities involved with his burial many years ago. My ********** went to the business on 1/14/2025 to review the pkg they had purchased and finalize things. The lady (********) reviewed it with us and we left satisfied that the grave marker would be ordered. She gave us an estimate of 4-6 months for it to arrive. I called them again in early February to double-check on the ******************* told me it had NOT been ordered and that she would get it fixed. Fast forward to May 2025 & we went to cemetary & his marker still not there. I called & had an extensive call with ******** (again) and she said she would do research and 2 days later I had to call her back and she told me it STILL had NOT been ordered. But, she said she "can get her area manager to approve a "rush" for approval in 10 days and the marker would be back and installed within about 6 weeks". My ********** drove to cemetary on 5/31/2025 and ******** gave us a variety of excuses as to why this all happened (prior manager quit........January was a very busy month for her when dad died.......and more.....LOL). She then assured us to our faces that she would include a vase for his marker at no cost and her manager should approve it. She said she'd reach back out to us by 6/2/25 with confirmation. WE HEARD NOTHING until I called her again on 6/5/25 to attempt to finalize this whole thing. She said still hadn't heard from her area manager. I wish dad had NOT done business w/ this place. They are the WORST I have encountered in many years and my mom is to be buried there, too. We are so disappointed & simply desire to get our dad's grave marker, the vase she promised and get them installed ASAP.
Business Response
Date: 06/16/2025
Good morning, I apologize for your negative experience thus far. To better assist you, will you please provide the city and name of location. Thank you.
Customer Answer
Date: 06/16/2025
The name of the location we are dealing with regarding my dad's burial issue is:
Butler County Memorial Park
4570 Trenton Oxford Rd.
Hamilton, OH 45011
Customer Answer
Date: 06/16/2025

Complaint: 23463625

Date Sent: 6/16/2025 11:34:43 AM
The name of the location we are dealing with regarding my dad's burial issue is:
Butler County Memorial Park
4570 Trenton Oxford Rd.
Hamilton, OH 45011

Sincerely,

Woody Bowling
Business Response
Date: 06/16/2025
Thank you for the requested information. I will pass this to the location's General Manager, Robert Bean, you will receive a call from them promptly. The location's Phone number is 513-726-4300
Customer Answer
Date: 06/27/2025
I have heard from the local Area Manager and he has "put a rush" on our dad's monument. We are currently waiting for it to arrive from the manufacturer which is supposed to be within the next week (by 7/3/25). He indicated it would then be installed very shortly thereafter. He has been in communication with us since I filed the complaint. I am hopeful that this is resolved by mid-July and then I would be happy to mark this complaint as resolved.
Thank you,
Woody Bowling
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************* owes me $350 for an opening and closing and they will not pay me back I have spent over $7,000 to this company.. I have called them four times and once they return my call but left no message. I have called once a week for 3 or 4 weeks in a row the last being today on June 3rd. I left a message with the manager **** his phone number is ************. I asked them to return my call and tell me if they're going to refund my $350 if not why not. They charged me almost $2,000 of this money just to get permission to put my daughter in the crypt$950 for the opening closing and $900 for a plaque and 3/3,000 to buy this crypt initially. This is a matter of principle for me I did not give them $350 to just to keep it because they want to
Business Response
Date: 06/03/2025
Thank you for bringing your concerns to our attention. I will investigate this matter, and someone will be in touch with a response.
Customer Answer
Date: 06/04/2025
I text **** the manager yesterday and he's trying to tell me that he never received my messages which is a lie. Even the message generated by AI said that he talked to me before and that he would give him the message again
Customer Answer
Date: 06/05/2025

Complaint: 23414850

I am rejecting this response because: Date Sent: 6/4/2025 9:05:36 PM
I text **** the manager yesterday and he's trying to tell me that he never received my messages which is a lie. Even the message generated by AI said that he talked to me before and that he would give him the message again

Sincerely,

****** ******
Business Response
Date: 06/05/2025
Thank you for your prompt response and for your patience as we conduct an internal investigation into your concerns. We appreciate your understanding.
Customer Answer
Date: 06/05/2025
I will wait for a response from them thank you for your help so far I want this to be handled by you. I dealt with this **** before in another situation and I wasn't very happy with the results
Business Response
Date: 06/09/2025
We have investigated these concerns and offer the following: The customer and her husband purchased a single mausoleum crypt in 1993. In 2002, they purchased two "opening/closings." One of these appears to be the subject of the complaint. Since that time, the customer (and her family) have purchased a third right of entombment, a third "opening/closing," and a niche plate. We understand that the customer and her husband divorced, and that she is the owner of these products and services. She now is asking for a refund of the "opening/closing" purchased for her husband in 2002. As we have explained to the customer, we do not buy back such services. I hope this adequately addresses the concerns in the complaint.
Customer Answer
Date: 06/20/2025
I don't see their final response as what they're going to do about this in my review
Customer Answer
Date: 06/20/2025
I do not see what is their final response on my email as to what they're going to do to resolve this
Customer Answer
Date: 06/20/2025
I did not see what the final response is and I had had trouble with my email in the meanwhile so I need to know the answer
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The flooding of Mt. *************. Removed headstones. Flooding over the past 10 years unresolved. My nieces grave is in a flood zone area continues to flood.
Business Response
Date: 06/03/2025
Thank you for sharing your concerns. There is an area of the park that, due to topography and soil conditions, unfortunately is prone to taking on extra water. In 2019, we installed a French drain which did alleviate some of the flooding. In the fall, we redirected water to a new drainage area. We are continuing to monitor the success of these recent efforts and are in communication with families who have been impacted. We are sorry to hear that your niece's final resting place has been impacted. Her direct next of kin and other family members may reach out to our management team on site in order to stay apprised of future mitigation efforts. I trust this answers your concerns.
Customer Answer
Date: 06/03/2025

Complaint: 23410528

I am rejecting this response because:
I was hopeful for more direct action than we are trying to mitigate. Reality is black families were buried in a flood plain. The families didnt know it was a flood plain when purchased.
There Is no plan for transparent communication with families, website updates etc the families of 40 affected ****** should be given transparent communication without having to constantly reach out.
Also, the families have not been notified of the option to reinter. I only recently heard this may be an option stated on the news.
When I reached out to the local cemetery I received a phone call but not an email response with the information requested. Goes to transparency.
Put removed headstones back, if they can be. Place a more respectful border than caution tape. Wire fence with appropriate signage.

Sincerely,

********* *****
Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10, 2023, I took a flight to *******, *********, to take care of the payment for headstones for my brother and mother. I gave the salesperson my debit card, and she wrote the numbers down. I am unsure if she wrote in a receipt book, but after processing, she told me it will take 6 months for the headstone request to be processed. In April 2024, the payment of the headstone was not taken from the account, I was notified I had fraudulent activity on my card, so the bank closed the card down and gave me a new card. I immediately got a money order for the amount and sent it by priority mail. I checked to see if they received it, and it was delivered as expected. So, I called ************* to see the status of the headstone. I was told they did not have the mail, and that is when the nightmare began. First, they never processed the debit card promptly, so the money order should never have entered the process. Within that time, I was told that my contract, which I first initiated, would be honored. I took another flight to ******* to take care of the process in person, and I was given a higher amount to pay. I was livid. I spoke to the new general manager of ********************************, ******* ****, and talking to him was like talking to a brick wall. On November 10, 2023, I paid the balance of $1129.00. They failed to process it promptly, and no headstone was built. On May 1, 2025, they wanted me to pay $700 more for their negligence. It is not fair, my brother and mother deserved to have a headstone. I entrusted *********************** and they failed miserably..
Business Response
Date: 05/13/2025
Good afternoon, Thank you for contacting Everstory Partners. We forward your concern to the locations General Manager, ******* ****. Please expect a prompt response from him. Thank you.
Customer Answer
Date: 05/13/2025

Complaint: 23315996

I am rejecting this response because: ******* **** is new to ************************ and does not understand my case. He called me on May 7, 2025, and told me untruths, I do not want to talk to ******* ****, I want to talk to his manager. I trusted ************* Southwoods to take care of my loved ones by providing a headstone for their final resting place. they deserve that and ************************ failed them,

Sincerely,

***** German
Business Response
Date: 05/14/2025
I apologize that the conversation with the General Manager, ******* ****, did not go well. I will ask that ********* direct supervisor, attempt to make contact with Ms. ******* Thank you.
Customer Answer
Date: 05/21/2025
Hello,
The attached paperwork is what was started with the company. I paid the plan in full November 10, 2023, In April 2024 my card was compromised with fraudulently activity. I took the $1129 out and sent them money orders and sent it to the office via a trackable service. From there, that is when the ball dropped. The package was lost. If ************* would have started the process in November or later, I would not be in this predicament. ******* **** called me after I called his corporate office and all he told me was lies, he told me he found the envelope, but it was empty, and he said they tried to process my card, but it was returned. I then asked me when it was processed, he said he didn't know he didn't have the information in front of him. if I had a customer on the phone, I would have the information ready to prove my point. I am so over this, tired of fighting, now I just want my money back so I can honor my loved ones with a memorial headstone.
Customer Answer
Date: 05/22/2025

Complaint: 23315996

I am rejecting this response because:

Date Sent: 5/21/2025 5:52:29 PM
Hello,
The attached paperwork is what was started with the company. I paid the plan in full November 10, 2023, In April 2024 my card was compromised with fraudulently activity. I took the $1129 out and sent them money orders and sent it to the office via a trackable service. From there, that is when the ball dropped. The package was lost. If ************* would have started the process in November or later, I would not be in this predicament. ******* **** called me after I called his corporate office and all he told me was lies, he told me he found the envelope, but it was empty, and he said they tried to process my card, but it was returned. I then asked me when it was processed, he said he didn't know he didn't have the information in front of him. if I had a customer on the phone, I would have the information ready to prove my point. I am so over this, tired of fighting, now I just want my money back so I can honor my loved ones with a memorial headstone.

Sincerely,

***** German
Business Response
Date: 05/23/2025
We have had the opportunity to investigate this matter further and offer the following: this customer originally attempted to pay for the subject marker with a credit card which was declined due to insufficient funds. Then, the customer purported to present the receipts of two money orders for payment, but not the actual money orders themselves. Consequently, no payment has ever been presented for the marker, so we are unable to order it. If the customer is able to show proof that the money orders were actually delivered to or made payable to the location, then we of course will honor the payment. To date, however, no payment has in fact been presented.
Customer Answer
Date: 05/29/2025

Complaint: 23315996

I am rejecting this response because:
I made payment November 10, 2023, they should have a receipt book of all payments which was made my debit card on November10, 2023. Secondly, after I made payment, why did it take so long to order a headstone. It was almost 6 months before I had fraudulent activity on my account. Thirdly, please send me the Month and day the transaction occurred with my bank and declined.
Fourthly, I still want a refund of my money that I previously paid to them, I seriously regret my loved ones are buried with such a crooked establishment.
Sincerely,

***** German
Business Response
Date: 06/03/2025
As previously communicated, in the absence of the requisite documentation from Ms. ******* we are unable to review her concerns or provide an appropriate resolution.
Customer Answer
Date: 06/07/2025

Complaint: 23315996

I am rejecting this response because:
I am not sure of what documentation I need to get my money back, that is all I want at this point,
Sincerely,

***** German
Business Response
Date: 06/09/2025
The customer has not shown proof of payment that would counter our records, which show that no payment has been received. Absent proof of payment, we are unable to provide any refund.
Initial Complaint
Date:04/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charge for delivery of non-documented cremains.
Business Response
Date: 04/24/2025
Thank you for the opportunity to look into this concern. I will do some preliminary investigation into this concern and return with a full report.
Business Response
Date: 04/24/2025
I would also ask that the locations name, city and state please provided.
Customer Answer
Date: 05/04/2025
I have not received any response from the vendor.
I am ill and missed the 10-day response deadline.
If it is possible for you to continue this claim, I sincerely appreciate it.
Thanks, *****
Initial Complaint
Date:04/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I have real estate at this cemetery We paid in full for my son inscription on June 26 2024 almost *****. We were told by the staff it would take 6-8 weeks for the process to be finalized and complete, its now nine months and my family have not received what we paid for in full and was guaranteed, Management is very unprofessional and lack compassion , empathy and integrity, We are told the same thing every month when we inquire about it , its going to take some time and we put in the order we do not know whats happening. Absolutely unacceptable!!! I am flabbergasted the way they conduct business. I just want what I paid for, I dont think my and I are being unreasonable
Business Response
Date: 04/02/2025
I have emailed this customer and asked which location is at issue. I would be happy to investigate once I receive this information.
Business Response
Date: 04/14/2025
I have been in contact with this customer, and she reported that the location already had responded to her concerns and addressed them. Please let me know if you need any additional information.
Initial Complaint
Date:02/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I own burial plots In Resurrection, cemetery in ********, **. I called the cemetery only to ask if they provided a service referred to as a natural burial service. They checked our ownership records and said they do not provide such services but the woman, ****, said she notices that we haven't done anything since we purchased the plots and explained specials on prices for related services. I told **** I would have to discuss the info further with my husband as he was not interested and did not want giving permission for monthly direct withdraws from our bank due to companies withdrawaling funds earlier than agreed to. She insisted she would give us a special deal and I emphatically told her no withdrawls could be made prior to the 28th of the month so she said she could hold the special pricing temporarily and recommended I verify with my husband if he would accept the arrangements and if so to sign the emailed agreement or she couldn't hold the price any longer. Although I signed with the deposit My husband did not accept the arrangement nor did he sign it. They went ahead and processed their agreement with my husband as the primary, kept the deposit and made their withdrawal from our bank a week earlier than they wrote in the agreement creating financial errors with our account, all without his signing anything accepting any purchases.
Business Response
Date: 02/17/2025
I have received this complaint and will investigate the allegations. I will update this file as soon as I have more information.
Customer Answer
Date: 02/19/2025
We Have Reviewed the response from the business stating that they will go over their information and get back to us with a more informed response To our complaint soon. We Accept the businesses request for additional time to become more aware of the situition so that they can respond with a more informed Statement and will await to hear back from The BBB timely.
Customer Answer
Date: 02/19/2025

Complaint: 22942119

Date Sent: 2/19/2025 2:55:06 PM
We Have Reviewed the response from the business stating that they will go over their information and get back to us with a more informed response To our complaint soon. We Accept the businesses request for additional time to become more aware of the situition so that they can respond with a more informed Statement and will await to hear back from The BBB timely.

Sincerely,

******* ******
Business Response
Date: 03/10/2025
This customer signed a contract for products and services, and we intend to honor this agreement. Our Area Vice-President has reached out a few times to discuss this contract further. He can be reached at ************. Please let me know if you need additional information.
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our family has been using ****************** since the 1970's. The cemetery is now being run by Everstory Partners out of *****************, *******. What is happening now is unacceptable, and an abomination with how they are handling our dead family members. Years ago, ******* ********, my brother-in-law, pre-paid for a burial site, headstone, and open/close at ***********************. He died in October 2023, and on the day before his burial, ********* informed us that someone else was buried in his plot, and they did not know who it was. They said they take care of it before the funeral. However, when entered the cemetery, the funeral processing was stopped by the manager. She said that they would have to bury Mr. ******** in another grave. So, they made the immediate arrangements to bury him in an upgraded double-depth plot. After the graveside service, the manager said they would also compensate Mr. ********** family for this grievous matter by allowing someone else in the family to be buried in the double-depth plot, as well as include the opening/closing costs and upgrading the headstone to include 2 names, without any cost. As the executor of ********************** I elected Mr. ********** sister, ******* ********, to be assigned the plot. The manager told us that she would draw up the contract/papers and have me come back to sign it that week. We have tried on several occasions to get a copy of this agreement; however, we recently discovered that this manager has left the organization, and we are now working with the new manager.On Sept. 25, 2024, the new sales manager, **** K. *****, provided us a copy of a letter stating that "there are no records that a headstone or opening and closing was purchased" for ******* ********. That is the point. They agreed to compensate our family for those things. Now, they are changing the agreement. They want Ms. ******** to pay for her own headstone and opening and closing. This is unacceptable.
Business Response
Date: 11/06/2024
I have received this complaint and reached out directly to Mr. ****** to discuss his concerns. I will update this file once we have connected.
Customer Answer
Date: 11/07/2024
******** ***** of EveryStory Partners reached out to us via BBB website on November 6, ************************************** this complaint. ********* reached out by phone, but said the issue has been turned over the manager to make a decision on the headstone/memorial and opening and closing of grave for Ms. ******* ********.
We would require them to provide a written agreement between EveryStory Partners/********* and us to settle this issue.

We will keep you informed on the outcome of this communication by the end of November.
Thank you

Mr. ******** ******

Customer Answer
Date: 11/07/2024
Date Sent: 11/7/2024 10:08:03 AM
******** ***** of EveryStory Partners reached out to us via BBB website on November 6, ************************************** this complaint. ********* reached out by phone, but said the issue has been turned over the manager to make a decision on the headstone/memorial and opening and closing of grave for Ms. ******* ********.
We would require them to provide a written agreement between EveryStory Partners/********* and us to settle this issue.

We will keep you informed on the outcome of this communication by the end of November.
Thank you

Mr. ******** ******

Business Response
Date: 11/12/2024
I understand that the local team is drafting a new contract with the agreed upon terms, and that Mr. ****** will be coming by later this week to review the paperwork. I hope that this resolves the customer's complaint, and that this matter soon can be closed.
Customer Answer
Date: 01/02/2025
********* Memorial Cemetary in **********, ** has corrected the issue. We have the documentation that meets our initial agreement.

Thank you for your assistance.
Mr. ******** ******
Customer Answer
Date: 01/03/2025
Date Sent: 1/2/2025 6:43:43 PM
Roosevelt Memorial Cemetary in **********, ** has corrected the issue. We have the documentation that meets our initial agreement.

Thank you for your assistance.
Mr. ******** ******
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a shepherds hook for my parents grave 24 years ago with the understanding from the cemetery employees I could put whatever I wanted on that shepherds hook at any given time. Every time I decorate it, my decorations have been removed with the explanation. Its spring cleanup. Its this. Its that its not the season. This morning, I just called the cemetery to make sure they were done with spring cleanup and was informed now they do fall cleanup and I needed to wait until Thanksgiving to decorate that shepherds hook or my items would be removed
Business Response
Date: 10/16/2024
I have reached out to Ms. ***** directly to address her concerns. As a general rule, our Cemetery Rules and Regulations detail what items may be left at memorials (e.g., non-breakable items) and state that park cleanups occur every spring and fall. I will report back here regarding the results of our communication.
Business Response
Date: 10/18/2024
Our General Manager, *** ********, spoke with Ms. ***** last week and explained our policies regarding grave decorations and stated that we cannot be responsible for items left on a memorial that could be damaged due to weather or theft. This should have resolved Ms. ******* concerns. Please let me know if I can provide further information, but I believe this matter can be closed.
Business Response
Date: 11/15/2024
This appears to be a repeat of the original complaint, to which we provided a response in October. I've pasted it here: "Our General Manager, *** ********, spoke with Ms. ***** last week and explained our policies regarding grave decorations and stated that we cannot be responsible for items left on a memorial that could be damaged due to weather or theft. This should have resolved Ms. ******* concerns. Please let me know if I can provide further information, but I believe this matter can be closed." Please let me know if you need anything further. I am attaching a photo of the hook.
Customer Answer
Date: 11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting a formal complaint against ************************ in **********, **. During the process of arranging final services for my late husband, we worked closely with *************** Director, ***************************. We were initially informed that the marker for my husband's grave would be delivered and placed within 13 weeks. My husband was laid to rest on November 16, 2023, with the expectation that the marker would be in place by February 15, 2024.Unfortunately, the marker was not ordered as promised, allegedly failing to sign the marker agreement. However, I can provide proof the agreement was signed and returned to the Park on October 9, 2023.I am extremely disappointed with the lack of professionalism exhibited by ********** Memorial during the burial of my husband. Despite the difficult circumstances, the staff at ******************* failed to provide the level of care and respect that my family and I deserved. My repeated attempts to reach out to staff members, I was either met with delays or promised call backs that never materialized.Ultimately, the marker was not placed on my husband's grave until June 13, 2024. Thirty (30) weeks after his burial. I am demanding a full reimbursement of the $11,185.51 burial cost, as I believe that the treatment we received was unacceptable. Not once has ******************* staff apologized for their actions, further adding to our distress during this already challenging time.I hope for prompt action to rectify this situation and provide compensation to myself and family.Thank you.
Business Response
Date: 08/28/2024
We have received this complaint, and our Vice-President of Field Operations, *******************, has been in direct contact with ******************** regarding her negative experience and the delay she experienced. Our sincere apologies for the delay. We will update the BBB once we have reached an acceptable resolution with ********************.

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