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Business Profile

Games

All American Tailgate

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ******** set from All-American Tailgate on 9/2/24 and received the board on 9/24/24. The workmanship was rushed, of poor quality, and not what I had paid for, which totaled $408.94. I contacted them and sent pictures and they agreed to allow me to return it for a full refund. The board was returned after I struggled to get a return slip from them...but they had it back in stock by 10/3/24. Full refund was promised to my original payment, which was ******. Now is where they are deceptive and did not pay me the refund in any way or act in good faith (39 total emails and 10 phone calls). 10/13 ******* the owner answers an email that he will confirm it is in inventory (it was) and cut me a refund. Did not happen. 10/30 I emailed back, response is refund will be sent tomorrow. Was not. 11/5 I emailed and the reply apologizes and says "it was refunded" and for me to check. It was not. 11/7 I asked for resolution, they replied and switched the script to refunds can only be done by check. I re-sent them clear information to ensure the check would come. It didn't. 11/18 I reached out, the reply was I will confirm the date the check was cut. It was not. 11/27 spoke on the phone to *******, promised it would be out that day. It was not. She sent email that it would be cut the next Monday. It was not. I called 12/10 spoke to someone who was hostile to my situation and refused to help, I sent one last email to the owner. and NOTHING. They has still not resolved this and clearly have no intention to. $408.94

    Business Response

    Date: 02/04/2025

    Complaint has been handled in house by refunding the Customer with a check.  Due to the length time the order has been placed with out we were unable to refund the normal way.   Sorry for the inconvenience we caused.   

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 7, 2024, I ordered online a corm hole set. When I ordered it said 7 to 10 days for delivery. Well on 7/17/2024 I email them asking for an update on shipping. At that time, I was told they had weather issues and was not able to ship in my time frame. They gave me an option to cancel which I did, and I have email from them confirming this they did say 5- to 7 business days to see it on my CC statement. On 7/26/2024 I emailed them again at which time they said they would follow up with the refund department. On 8/1/2024 the product showed up at my door. I contacted them at they gave me an option to take it at a discount. I was not interested in that. They said fed ex would send me a label and they would take the returned and credit my card. None of those things happened to date. I emailed again this morning with no response. As i read the other complaints this is not there first time doing the same thing.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #*****. Placed on 6/26/22 for $124.99

    Original delivery date was scheduled for 7/8/22. I did not receive the product until after I reached out to the company. I had let the customer service rep know that this was a time sensitive matter. I got the product on 7/18/22 and it was damaged. They sent me a replacement product which I received on 7/28/22 and it was also damaged. At this point I have lost out on a sale/commission due to shipping delays/waiting so long for an undamaged product plus the amount I put out for the product. The company asked me to ship the product back (I told them I wasn't going to do that since the product is very heavy/bulky and the original packaging has been destroyed from rain) they gave me an option to have the billing adjusted. However after going back/forth with the company and complaining that they do not sufficiently package their products since I've received two damaged items in a row I stopped getting a response from them. Any help you can give me would be greatly appreciated!

All American Tailgate is NOT a BBB Accredited Business.

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