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Business Profile

General Contractor

RCG Building Solutions LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** installed pavers around my entire home, driveway and pool before most of the work was done. There was paint everywhere, he placed a dumpster on top and scraped the pavers, got rust stains and his stone workers made cuts all around the pavers and got cement everywhere. He sent someone to acid wash to remove the paint and cement but this only took off the top coat of the cheap pavers he installed. I paid $45,000 for all this stone. I got an estimate of $7500 to repair all the damage. He also was contracted to seal the ****** he never did

    Customer Answer

    Date: 01/10/2025

    Is it noted that they did not respond?  Will this lower their rating on the BBB?

    Business Response

    Date: 01/14/2025

    Ms. ********

    I agreed that some of your pavers do need to be replaced and have never disagreed. You submitted via text message to me a cost estimate of +/-$6,500 to replace the damaged pavers from an outside subcontractor you had requested a quote from. Not sure how your claim is now for $40,000.00. In addition, CFL Building contractors who was the general contractor prior to you changing the permits over to owner build has offered to have the original installer to come back and do the repairs you requested for the cost of $2,000.00 for materials only, and you have rejected that. You have and outstanding balance to my company for the amount of $9,000.00. We offered a credit in the outstanding balance in an effort to help you resolve the issue, you have rejected that as well.  At this point we have made our best offer to resolve the issue. We can provide written text exchange to confirm all our efforts we attempted to resolution this issue and will make available if necessary. Please except the outstanding payment owed as a credit and have your contractor correct the issues. 

    Respectfully

    ******* ****

     

     

    Customer Answer

    Date: 01/25/2025

    The estimate was for 7500 to repair and seal the pavers as contracted. He needs to complete the job 

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