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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for the long wood ** location. Im being told a package that wasnt delivered was & that there is nothing that can be done. I have a picture showing 2 boxes in my mailbox & when I went to get my mail there was only 1 box ********** was not the box I am looking for

    Business Response

    Date: 04/03/2024

    Hello 

    As per customer complain this details bellow 

    THE *** have 5500 store nationwide. 

    this package details Below

    As per customer package its a different division for *** store . PH No *************

    package progress Details Below.

    04/01/2024
    5:52 P.M. Investigation Closed
    The investigation has been closed. We were unable to contact the receiver.

    03/30/2024
    9:26 P.M. An investigation has been opened for your lost package.

    03/29/2024
    3:55 P.M. Delivered
    DELIVERED
    ********, **, **
    03/29/2024
    9:36 A.M. Out for Delivery
    Out For Delivery Today
    ********, **, *************
    03/29/2024
    4:51 A.M. On the Way
    Processing at ************
    ********, **, *************
    03/29/2024
    3:45 A.M. Arrived at Facility
    ********, **, *************
    03/29/2024
    1:09 A.M. Departed from Facility
    ************, **, *************
    03/28/2024
    11:10 P.M. Arrived at Facility
    ************, **, *************
    03/25/2024
    9:01 P.M. Departed from Facility
    *********, **, *************
    03/25/2024
    2:47 P.M. We have your package
    *********, **, *************
    03/22/2024
    2:02 P.M. Label Created
    Shipper created a label, *** has not received the package yet.
    *************

     

    Business Response

    Date: 04/03/2024

    Hello 

    As per customer complain this details bellow 

    THE *** have 5500 store nationwide. 

    this package details Below

    As per customer package its a different division for *** store . PH No *************

    package progress Details Below.

    04/01/2024
    5:52 P.M. Investigation Closed
    The investigation has been closed. We were unable to contact the receiver.

    03/30/2024
    9:26 P.M. An investigation has been opened for your lost package.

    03/29/2024
    3:55 P.M. Delivered
    DELIVERED
    ********, **, **
    03/29/2024
    9:36 A.M. Out for Delivery
    Out For Delivery Today
    ********, **, *************
    03/29/2024
    4:51 A.M. On the Way
    Processing at ************
    ********, **, *************
    03/29/2024
    3:45 A.M. Arrived at Facility
    ********, **, *************
    03/29/2024
    1:09 A.M. Departed from Facility
    ************, **, *************
    03/28/2024
    11:10 P.M. Arrived at Facility
    ************, **, *************
    03/25/2024
    9:01 P.M. Departed from Facility
    *********, **, *************
    03/25/2024
    2:47 P.M. We have your package
    *********, **, *************
    03/22/2024
    2:02 P.M. Label Created
    Shipper created a label, *** has not received the package yet.
    *************

     

    Business Response

    Date: 04/13/2024

    this delivery for ********** Address and *** Store Are own Franchise also delivery is septate division. i try to help that lady on that week end. but finally i called her 2/3 time but no answer. 

     

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date : 01/27/2024 @ 1:07PM I had requested next day air for my package as it had to be delivered to a hotel the recipient had been staying at, the contents were meant to leave the country with the recipient as they flew to ************ on Monday 1/29. The store clerk was expressly asked the ********* stated it would be delivered on Sunday. The store clerk failed to provide us with a shipping label.We chose to proceed with paying for a box & shipping cost. The store clerk misinformed us as *** states that Sunday is not a working day. *** stated that a return could not be initiated because it would make me ineligible for a refund. They stated that the package had to be delivered the next business day. The package was estimated to be delivered on Tuesday by 7pm, at this time the recipient was no longer at the destination. *** initiated a return & the status of the package states that it has been returned to sender. The store refuses to take accountability and claims they have done their part & have to wait until the package shows up to their store. It has been over a week since the package has been returned & no refund can be initiated until such time that the package shows up.This package was not only sentimental but contained a number of items equating to atleast $400 worth of merchandise. I had shipped 3 *********************** handbags, 2 Nine West Handbags, a **** genuine leather wallet, scrub daddy sponges & a *********************** themed mug for family members. The store staff have been dismissive and failed to provide any updates instead requiring me as the customer to call the *** hubs to gain any information.

    Business Response

    Date: 02/13/2024

    Hello BBB

    UPS **************** Issue Check directly to client address Mention on shipment in ***** business days.

    Details ******

    Thanks for your inquiry regarding a service refund request. I'm sorry that the shipment was not delivered as expected.

    I processed a ****************** Refund for this shipment. A refund check will be received within the next ***** business days.

    Let us know if you have any questions.

    Sincerely,

    **************
    UPS Retail Preferred Customer Associate
    TUPSS Preferred Customer support: 

    Customer Answer

    Date: 02/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

The UPS Store is NOT a BBB Accredited Business.

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