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Business Profile

Pest Control Services

Heron Home & Outdoor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Heron Home & Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heron Home & Outdoor has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 9 Customer Reviews

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    Review Details

    • kevin M

      Date: 03/02/2025

      Unethical business. Quoted me $1300 for full irrigation repair and now wants $5k to put new irrigation system.

    • Frank B

      Date: 05/10/2024

      Confirmed for apt, on 5.09.24, 05.10.24. 5.11.24 who knows?No response. Won't take my calls or voice mails.Terrible customer service,Biz

    • John C

      Date: 01/30/2024

      We started using Heron for lawn service the beginning of last year. We waited a few months to see any improvement on weed control but it looked more like they were fertilizing the weeds. We had to ask twice for follow-*** but still no improvement. We asked again, last month, for a follow-up but the tech never showed up. We rescheduled it three times with a no-show. The most incompetent company around.

    • Elizabeth A

      Date: 10/17/2023

      I have used their services for about 7 plus years. Now they have a new ownership. They keep raising their rates without any prior notice. My last payment was not received because they changed their payment address without notifying me. It was sent out in August and I had to stop the check and re submit it again. POOR service. Consumers choose wisely!!

    • Susan M

      Date: 10/11/2023

      I started service with this company in Leesburg FL in July of 2023. They came out for roof rats and placed traps in the attic. They followed up through August and then stated that everything was taken care of and they couldn't get back in. Not even a week later we called and advised Heron that the rat were back. Heron responded and we have never seen or heard of them again. I have been making calls since August asking for a tech and they give me a date and no one calls or shows. Then making 12 calls they will not transfer me to a manager. I am writing this here and I am going to the physical office to file a complaint. I refuse to pay my bill. I will take them to court if I have to. I have proof and names for all times I called. DO NOT USE THIS COMPANY!!!!!!!!

    • Carmelita C

      Date: 09/26/2023

      I should have checked this companies rating before I went with them, then I would’ve wasted my money.
      First:I have lawn, irrigation and termite with them. I told them from the beginning do not do two services in the same month, do lawn one month and irrigation the next. They continually schedule both in one month.
      Second:I have a brown spot in a certain area of my lawn, been trying to get them to address it for four months. tried contacting lawn mgr Mike James, never gets back to me. Weeds are all over my yard because they just hunt and spray instead of blanket spraying like they are suppose to.
      Third: I checked my sprinklers and some are not rotating like they should, called for a revisit was told they will check it on their next scheduled visit. I am so dissatisfied with this company so will be searching for another.

    • Anne D

      Date: 08/17/2023

      I wish I could give them zero stars. They don't return phone calls when you try to cancel service, they don't actually spray for pests. They say they do, but the same day they "sprayed" for wasps I was chased by 4 in the yard and I had ants in my house the next day. When I called them to come back out, the technician "sprayed" a 1400 square foot house inside and out in less than 10 minutes. Only one window was ever wet with spray. I know its warm in Florida, but it shouldn't be dry as he was spraying and he was being watched by my parents. I would NOT recommend this company to anyone needing pest control services at all

    • Steve D

      Date: 06/07/2023

      Heron Home and Outdoor before they were taken over by Rentokil, was a very good company with excellent customer service.

      Since the take over, they have been absolutely horrendous in their customer service levels and have not lived up to the standards when Heron was a standalone company.

      My property was damaged by their chemical spraying.

      I was looking to get the company to come out and make the necessary repairs due to their damage.

      I have tried 4 times to reach an Operations Manager, no call back. I was told that I would receive a call from the District Manager, on two requests, no call back.

      Called the office again, stated it was placed as an urgent customer complaint, no call back.

      Do not waste your time with this company. What was a good company, has now turned into a sham.

    • Don S

      Date: 11/27/2022

      Heron lied to us about services, misrepresented services provided and when provided, almost destroyed our lawn, admitted service people did not provide services, then, turned last payment on account over to their NJ collection agency when we should be suing them for all funds paid! In speaking with a manager, like listening to a political bully - they have deservingly lost scores of customers. Sloppy service and management that uses false and unproven claims to collect fees never deserved. In speaking with neighbors, similar results that caused termination of their services as well. They deserve what they have received!

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