We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Snacks

Cinnabon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The older ************* was extremely unprofessional and very rude. I have to address her like that because that's what she told me her name was. She refused to give me her name or corporates number. She was disrespectful and using horrible language and legit cursing me out in front of my child because she was upset that I had a coupon to receive a FREE Cinnabon. The coupon came from the elementary school fundraiser book that I purchase and use every year. When I asked to be serviced with the other manager she disgustedly says "why because she's black"? I responded no because I no longer have any interest with doing business with you because I'm now uncomfortable and feel extremely disrespected and offended. She then responded by stating that she's "tired of you people thinking you can dine wherever you'd like". Excuse me? You people? People of color? Aren't we all the same color underneath our outer layer of skin? Why do I have to get beat down for being a beautiful brown woman? At this point ALL of the customers in the line came to my defense because they all seen just how horrible this person was. I later found out that her name was ***** from one of the customers and they said she should've been gone a long time ago. She has a great deal of hatred for people of color. She then tried to throw her status as a manager in my face saying that she can do what she wants, she hires and fires, no one will ever listen to me. I felt like I was in middle school being bullied all over again. Horrible lady. Until she is gone, this place will never flourish as it should because she is only understanding to people the same race as her. Sad situation.

Cinnabon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.