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Business Profile

Testing Center

Pearson Professional Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took three tests at the testing center. All tests were paid ahead of the exam. Each time items were missing from the exam. For example, pens that were not allowed by the exam administrators, because they had to be provided by the exam center, were Not provided. For one exam, pens provided but they did not last/ink was significantly dried up and were not working. Exam administrators stated they could not find any other pens. Last exam I was not provided with a mouse pad. Exam administered the test without allowing me to use one. My exam answers were switching around randomly, from the original answers I had chosen. Lady administered test and told me to leave the room instead of showing exam results at the exam station like usual. Every exam I took, was hampered by one of these shenanigans. The fourth exam I have already paid for ahead of time, but now I was asked to pay for the test Again/Twice/a second time, or they cannot administer the test to me.

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