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Business Profile

Roofing Contractors

Armour Roofing & Restoration, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2023 I signed a contract for repairs to damage caused by Hurricane Ian. I met with the agent for Armour and submitted a $10,000 payment with Armour Roofing and Restoration for carport, lanai, and shed repairs / restoration on my manufactured home. Mr. *** and his company have offered excuses and promises, but no work has even started. I either want the work completed per our contract or my money back.

    Business Response

    Date: 04/16/2024

    I have proceeded with the engineering and the permitting through the proper channels.  This project will be completed within the next 30 days.

    Customer Answer

    Date: 04/16/2024



    Complaint: 21331428



    I am rejecting this response because: The contractor has been making this promise for almost 2 months now and has not yet provided me with any work or permit application information. A lot of promises but no action



    Sincerely,



    Jerry ******

    Business Response

    Date: 05/29/2024

    Full refund was issued. 

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave the owner of Armour Roofing and Restoration $7500 for a down payment to do my roof and he never did it ask for my money back several times he keeps saying he has no problem refunding my money never gave it to me this is been going on since March of 23 his name is Doug *** *** *** **** is his cell number would like my money back as soon as possible

    Business Response

    Date: 10/17/2023

    Bruce cancelled a legit contract, and was given his refund back.  We have also been in communication with him the entire time.  Please see the attached check, which has cleared.  Bruce, in his efforts to screw over our company, admitted to not even reading the contract, even though he claims to being a prior contractor. This customer tried to get added work for free, cussed and swore at me and my guys, and has generally been a nightmare.  He has his money and if this goes on my BBB record, I will be forced to file a suit against him. 

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired to do siding repair. They took my money, never got any product to do the job onsite, they've had nothing but excuses as to why (can't find siding, it's not local, someone has to drive it here because it's cheaper than shipping and yes, I have evidence of all conversations). It's quite sad really, he seems to have his daughter involved as well. - I signed the notice of termination on 9/7/23 (as he requested) and was promised a full refund, yet Doug *** has numerous excuses as to why it hasn't been sent. Douglas **** *** the owner *** ******** ** ******* *** ***** ** ** *** *** **** ********* ***** *** **** ** ************* *** **** ******* *** ***** **** ****** **** *** ****** ** **** ************** I just filed a formal complaint with the Florida State's Attorney's office and will be following up with them this coming week. I'm done with his games. YES I AM WILLING TO TALK TO THE MEDIA

    Business Response

    Date: 10/17/2023

    This check was mailed out and cashed.  Communication was made to let her know it was sent via regular mail.  There is no reason for this complaint.

Armour Roofing & Restoration, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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