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Business Profile

Computer Repair

Tech Fix Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A computer repair shop took our computer for repair. They gave us no written contract or notice at all. They held our computer for over a year as we waited to get the funds to pay for it. They gave us no written notice that they ever planned to get rid of our device, yet they got rid of the device. We spoke with them about 3 months before they got rid of the device and did not express any issue holding onto it while we saved money to pay for the repair part. They lied and said they contacted us to let us before they got rid of it, but they did not. As far as my research goes they have not followed Florida law in how to deal with devices left at a shop. They should have given us written notice at their intent to get rid of the device. They should have given us written intent to get rid of it when it was first dropped off. They should have given us the proceeds if they sold it minus the service fees. They never sent us an invoice or fees for checking what was wrong with the computer. They never gave us any written invoices or estimates to repair the device.

Tech Fix Inc is NOT a BBB Accredited Business.

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