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Business Profile

Towing Company

Bartlett Towing Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bartlett Towing received a vehicle in December of 2023 which I used to own. I sold that vehicle back in April of 2023. Despite having shown proof of the Bill of Sale and clean title, Bartlett Towing refuses to remove the lien off unless I pay their storage fees. This is unethical and illegal.

    Business Response

    Date: 10/18/2024

                                                                                                         

    Bartlett Towing,Inc.
    ******************************************* B
    ****************

    Better Business Bureau
    ***************************************************************


    Dear Representative of Better Business Bureau,
    Thank you for providing us the opportunity to respond to this individuals concern and for
    reviewing our side of the story.
    In December 2023 we received a call from the Florida Highway Patrol (FHP) to tow a vehicle.
    We arrived and towed the car back to our impound lot where the car sat, waiting to be claimed.
    There is a legal process we must follow when a car sits for some time. This includes sending
    multiple notifications by certified mail to whoever is listed on the title. This process also includes
    the ability to put an Operator Lien against the owner if the vehicle is unclaimed. According to the
    State, the car is still titled to ***** ******, and the notices were mailed to her residence and
    appropriate financial institutions, as is required. She did not respond. Later, we applied for a
    Certificate of Destruction to dispose of the vehicle. Once approved, we were able to place the
    Operator Lien on the owner.
    When ***** recently learned of the lien, she finally called our office. This is approximately 7-8
    months after the letters were sent. If required, we can reprint and provide the exact dates of
    those letters. We explained that the car was still titled under her name, even though she stated
    she sold it to a car dealership in April of 2023. It appears that neither the dealership or the
    new owner file the appropriate paperwork to transfer the vehicle from her name to theirs.
    We can only go by what the State has on file, so all notifications went to her.
    We empathize with her situation, but we followed all appropriate steps, including notifying her,
    and filing documentation with the State. Since she did not contact us in a timely manner, she is
    responsible for paying any fees to remove the lien.         

    Respectfully, ****** Bartlett

Bartlett Towing Inc is NOT a BBB Accredited Business.

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