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Business Profile

Drop Shipper Mailing Services

Triplemars LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the business for a refund multiple times, the first time being February 18th, 2023. They responded within 24 hours stating they will issue a refund within **** business days. It is now March 9th, 2023 and I have yet to receive a refund after inquiring with them several times.

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with Triplemars LLP in which I've deposited funds to their platform via paypal to use their services. I have since stopped using the service and have a remaining balance of $1,297.10 in which the company is refusing to refund me. I have attached communication in which they originally said they would refund my balance within **** business days. After waiting a month and not getting any update they are now saying it will take over 6 months to refund my balance.My original request was Oct, 12 and it has now been over a month. Something does not seem right about them stating it will *********** months to process a refund after they previously said it would be processed in **** business days. They may be trying to scam me out of the balance since their terms state that after 6 months any claims or action will be forever barred.Thank you for your assistance https://www.triplemars.com/saas-service-agreement/

Triplemars LLP is NOT a BBB Accredited Business.

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