Complaints

This profile includes complaints for Artefacto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Artefacto has 4 locations, listed below.

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  Artefacto

  17651 Biscayne Blvd Aventura, FL 33160-4811

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  Artefacto

  4440 Ponce De Leon Blvd STE 1600 Coral Gables, FL 33146-1825

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  Artefacto

  3290 NW 79th Ave Doral, FL 33122-1014

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  Artefacto

  101 S Dixie Hwy Coral Gables, FL 33133-4822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Artefacto, which I hired to purchase furniture for my home and for interior decorating services (Sales Order 130032/55). I also paid $10,000 for their expertise to recommend and procure furniture that would best suit my home. Relying on their professional judgment, we placed an order totaling $255,100.00 in August 2021, with an agreed delivery time of 10 to 12 weeks. We were assured that if any of the furniture did not meet our satisfaction, we could return it.As they required, we paid a deposit of $107,000.00. However, the delivery on September 7, 2022, was incomplete, with approximately 40% of the furniture missing. Additional furniture was delivered on January 12, 2023, but the order was still not complete. Also, several items were substituted without our authorization.Due to these issues, we placed a hold on our credit card payment, which Artefacto disputed, claiming they had shipped the products. Eventually, they agreed to issue a credit to our credit card after we refused to accept the unauthorized substitutions and demanded credit for undelivered items. I believe it is illegal to process payment before shipping the product, and although this payment was reversed, other significant issues remain unresolved.One major issue that persists involves 4 kitchen stools. Instead of the kitchen stools we ordered, they shipped bar stools. Artefacto claims we agreed to this substitution because it was listed on the Sales Order. As we are not furniture experts, we relied solely on their expertise for which we paid $10,000. We requested to return the bar stools in line with our original agreement, but they refused to accept the return. Instead, they offered to cut down the leg size of the stools but at an additional charge of $400 per stool, which we find unacceptable.We have made several attempts to resolve these matters directly with Artefacto, but their responses have been unsatisfactory.