We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bus Lines

Red Coach Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On my last TWO trips with Red Coach, my trip class has been downgraded. I have reached out via phone 4 times and submitted an online inquiry twice to receive a refund or at least the difference in price. Their website says that they will respond to all inquiries within 24 hours. It is far past that deadline and I have not received any communication from the company. I have even let them know that if I did not hear from them in a timely manner, I would be filing a complaint with the BBB and the ****

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 29th of november i was meant to take a trip from ****** to ******. My bus was scheduled for 6 PM and upon checking the tracking I noticed it was delayed till 630 normally policies state that I should receive an email whenever my bus is delayed but in this case I did not receive an email I had to call the customer service for me to come to find out that it was actually delayed till 7:40 PM which is over an hour almost 2 hours. I was not able to track my bus. I did not receive an email telling me the bus was delayed. The only reason I even knew my bus was delayed was because I kept calling. I tried asking for a compensation and they were not able to give me one. This is the second time Im having serious issues with red coach their customer service is really terrible. They dont prioritize their customers. They dont care about their customers. They dont value their customers and they dont seem to respond to their emails. They dont seem to respond to calls so this was the only resolution I had to come to.

    Business Response

    Date: 01/09/2025

    Dear *******,

    Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced during your trip on November 29th and sincerely apologize for the issues you faced.

    The delay in your service was caused by unforeseen mechanical issues, which required immediate attention to ensure the safety of our passengers. We acknowledge that the lack of timely communication regarding the delay and the difficulties you encountered in tracking your bus only added to your frustration. This is not the standard of service we aim to provide, and we are truly sorry for this.

    Your feedback regarding compensation and our customer service is important to us. Unfortunately, we are unable to provide a refund for this specific trip due to the circumstances of the purchase being under dispute. We are taking this as an opportunity to improve our communication processes and ensure that delays are promptly communicated to our passengers via email or other channels.

    We understand how this situation has affected your trust in us, and we are committed to making improvements to better prioritize and serve our customers. Should you have any further questions or concerns, please do not hesitate to contact us at ********************************************************************.
    Thank you for bringing this matter to our attention. We deeply value your feedback and sincerely apologize again for the inconvenience caused.
    Sincerely,

    The RedCoach Team

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, November 15th I was supposed to be picked up by Red Coach at 1:15pm at the **************. I was never notified the bus would be late so I left work early to catch the bus. When I got to the stop there were a number of other people waiting and there was no word it would be late. It didn't show up on time so we all called and they said it was going to be an hour late and you could track it. Well it showed the bus near ***********. An hour later it was still near ***********. I was hungry and going to be late for an engagement I had in ****** now that I had paid for. So I waited with everyone else. No info coming from Red Coach. 3 hours later it showed up. Now starving, not going to make any of the engagement in ****** and to make matters worse, the bus had no AC or lighting. Couldn't read my book, was uncomfortable and upset for 3 1/2 hours, and because Red Coach was not honest as to when the bus would actually get there, I could not make other arrangements to get me to my engagement.

    Business Response

    Date: 12/23/2024

    Dear ********,

    Thank you for bringing your experience with us to our attention. We deeply regret the inconvenience caused by the delayed service and the impact it had on your plans.

    After reviewing the incident, we confirm that the service on November 15th was delayed by approximately three hours due to unforeseen traffic conditions. We sincerely apologize for the lack of timely communication regarding the delay and any resulting frustration this may have caused. We are actively working to improve our communication processes to ensure that passengers are better informed about delays in the future.

    As per our records, a voucher equal to 50% of the ticket value was issued as a gesture of goodwill to compensate for the inconvenience. Per our terms and conditions, refunds are not issued once a passenger has completed their travel.

    We understand that the conditions aboard the bus were not up to our usual standards and apologize for the discomfort experienced. We are addressing this internally to ensure our buses meet the expected levels of comfort and reliability.

    Your feedback is invaluable, and we are committed to improving our services to provide a better experience for our passengers. Should you have any further concerns or require assistance, please dont hesitate to contact us directly. 

    Thank you for choosing Red Coach.

    Sincerely,

    The RedCoach Team

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased round-trip bus fare with the company for $138. On the day of service, we waited for hours and the bus was ultimately canceled because of mechanical failure. That is completely fine, things happen. We also lost the cost of concert tickets that we were attending. Another $100. I was told we would receive a refund within 510 business days. I have called multiple times, emailed multiple times, sent multiple inquiries using their online chat. For over one month now I have received everything but standard automatic responses. But we still have yet to receive the refund, $138.

    Business Response

    Date: 11/21/2024

    We have already contacted the passenger to inform her that the refund for her ticket has been successfully processed. We sincerely apologize for any inconvenience this situation may have caused and appreciate her patience as we worked to resolve the matter.

Red Coach Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.