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Business Profile

Awards

Successories.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Dream Motivational products from Successories. The 1st item arrived with No glass and it should have glass. I emailed customer service about the other larger item. *************************** | **************** told me he would get shipping information and get back to me the same day. I never heard from him. I then sent another email and it was responded to by ********************* | **************** who said she will send me return instructions. I never heard back from her. Today I called and actually spoke with ***********************************. I was told to send pictures of what I received without the glass. I did. He also informed me the other item is to be delivered . I replied to ******* telling him to cancel the order. I replied twice asking him to cancel the order, Then sent the email saying cancel the order that ****** replied to. I am now told it will be delivered tomorrow. I will try to be here to refuse it. Successories service is PATHETIC! Horrible. I want nothing of theirs. I want a 100% full refund.

    Business Response

    Date: 02/01/2024

    Thank you for informing me about the issue with ************************* and the situation surrounding the product damaged in transit to her location. It is unfortunate to hear that there is a disagreement between our company's assessment and the customer regarding the replacement resolution.

    Based on our records, the customer provided pictures of the damaged product, and we offered to issue a "free of charge" replacement. However, the credit card authorization for the original order received from her banking institution declined once the order was shipped.  Our policy requires securing payment for the original order before processing the replacement order.  It appears that the customer does not agree with this process and is refusing to make the payment.

    At this time the customer has not been therefor thers is not refund due.

    Thank you for keeping me informed, and please do not hesitate to reach out if you have any additional questions or concerns.

    Sincerely,

    **********;******** | Customer Service ************************ | Inspire. Motivate. Recognize.
    ********************************************************** | Direct: ************
    Message Us ?? | ************** | www.Successories.com

    Customer Answer

    Date: 02/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I NEVER REFUSED TO MAKE PAYMENT. ****** charged me. I was charged for this Purchase VIA Klarna. I offered to send the items back and Successories Refused to take the items back. ****** is returning the money they charged me. 

    Sincerely,

    *************************

Successories.com is NOT a BBB Accredited Business.

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