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Business Profile

Cell Phone Accessories

Bullstrap LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couple of products on Dec. 3rd, 2024 which included protection on my items. I explained to ***** who is a customer service *** via email ************************************ that I did not receive my package and could have been an issue due to the severe winter storm we had in my area. With there lack of effort in helping me and ignoring me Im thinking they dont really care and now Id like to cancel my other orders I placed with them before shipment as this company is not the one. Check out Mous. Great customer service!

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bullstrap leather case for my iPhone on Dec 20th. Everything on their site says if you arent satisfied you can return the case within 45 days of purchase for a full refund. The case is not what I expected and sent them a request to return. I sent them 2 photos. Of the case. It was well within the 45 days. They are telling me they wont accept my return because the security tag is not on the case any longer. If they had said the tag must stay on it until you are sure its of the quality you expect I would have kept the security tag on it. I took off the security tag to see how their fitment was. I feel like this is completely unethical and a bait and switch. I feel like they are advertising unfair and deceptive policies on their site to get you to buy this product. They offered me a store credit but I dont want a store credit. I want a full refund like they said I could get when I purchased the item if I wasnt satisfied. I am not satisfied.

Bullstrap LLC is NOT a BBB Accredited Business.

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