Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to take online classes at Everglades University after receiving solicitation via phone calls and email in 2021. They were eager to have me finish the onboarding process as a military dependent using my husband's ** ****.Once the ** Bill had been maxed out, they began telling me that I would be dropped from classes without reason as to why and telling me that I would need to pay out-of-pocket expenses that made no sense. After requesting to speak with someone regarding the matter, I began receiving phone calls outside the hours I had previously requested (multiple times), since I have 3 kids and am self-employed. My business requires me to travel sometimes, and I wanted to be sure I could resolve the matter ASAP. Next, the business increased the amount that I would need to pay by $500 and continued asking about ways to finance the payment, including personal loans from a list of lenders they compiled.When I started doing some research, I found that ** (previously Keiser University) had litigation against them prior to my experience due to predatory practices and manipulation tactics used by employees, as well as for employee complaints about *************** the 3 years I have attended, I have had at least 5 different advisors. The turnover rate tells me that the working environment must be fairly toxic as well as the way they treat students. I have used the ** Bill that my husband risked life and limb to earn for a degree that I may never see because I cannot spare $900 each month. I wish to at least have the credits I've earned be transferred to another university that is more centered on the success of the students than ripping people off and making money.

  Business Response

  Date: 07/01/2025

  July 1st, 2025
  
  Better Business Bureau Serving Southeast ******* and the Caribbean
  Attn:Customer Experience Department
  
  *********************** CASE#: 23524247
  Consumer:Amethyst *******
  
  Dear Better Business Bureau Official:
  
  Thank you for forwarding the complaint submitted by *********************************** is a response to Ms. ******** complaint against Everglades University. We take all complaints seriously and appreciate the opportunity to respond.  
  
  The students complaint states the following:
  
  I applied to take online classes at Everglades University after receiving solicitation via phone calls and email in 2021. They were eager to have me finish the onboarding process as a military dependent using my husband's ** ****. Once the ** Bill had been maxed out, they began telling me that I would be dropped from classes without reason as to why and telling me that I would need to pay out-of-pocket expenses that made no sense. After requesting to speak with someone regarding the matter, I began receiving phone calls outside the hours I had previously requested (multiple times), since I have 3 kids and am self-employed. My business requires me to travel sometimes, and I wanted to be sure I could resolve the matter ASAP. Next, the business increased the amount that I would need to pay by $500 and continued asking about ways to finance the payment, including personal loans from a list of lenders they compiled. When I started doing some research, I found that ** (previously Keiser University) had litigation against them prior to my experience due to predatory practices and manipulation tactics used by employees, as well as for employee complaints about mistreatment. In the 3 years I have attended, I have had at least 5 different advisors. The turnover rate tells me that the working environment must be fairly toxic as well as the way they treat students. I have used the ** Bill that my husband risked life and limb to earn for a degree that I may never see because I cannot spare $900 each month. I wish to at least have the credits I've earned be transferred to another university that is more centered on the success of the students than ripping people off and making money.
  
  Institutional Response: 
  
  ********** enrolled and started the Bachelor of Science in Alternative Medicine Science Track Program on May 9th, 2022.  She was a student until withdrawing on December 21st, 2024.  ********** did use VA benefits while attending and exhausted her benefits on June 3rd, 2024.  At that time, ********** was notified by University staff that she would need to obtain alternative financing to fund the remainder of her education with Everglades University.  When notified, Ms. ******* obtained Title IV from the *********************** to continue her education.    
  
  Everglades University is a separately accredited University from Keiser University and has never been formerly Keiser University. Additionally, Everglades University has no litigation pending, and the statement about predatory practices and manipulation tactics is defamatory and inappropriate as the University has repeatedly tried to assist and support ********** during her time as a student with the University.
  
  ********** has not contacted the University to request official transcripts since withdrawing from the University.  As outlined in the Everglades University Catalog:
  
  Official transcript requests are handled through the Parchment electronic transcript service. Instructions for setting up a Parchment account and requesting transcripts are found on the University's website at ************************************************************************************ may also work directly with their campus registrar's office for assistance in requesting transcripts. Fees will be paid directly to Parchment.
  
  In order to provide an expedited desired settlement for this complaint, Official Transcripts will be mailed to Ms. ******* at the mailing address listed on this complaint today, June 27th, 2025. 
  
  If I can be of further assistance, please feel free to contact me.
  
  Respectfully,
  
  **** ***
  Vice ********* Online Division
  Everglades University
  ********************************************************
  ********************
  Office:************
  Fax:************
  **********************************************************
  ******************************

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Amethyst *******

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the very beginning there has been a constant miscommunication of information. Everyone gives different information. They have always tried to fix it but this is the last incident I can deal with. This place has become harmful for my mental health. It is causing my anxiety and stress to be out of control. When I get hung up on twice because its a Saturday and they do not want to deal with the aftermath of their actions. And make comments like its Saturday and no one is here so dont call back like I have been calling nonstop when I only called back after the *** hung up on me who called me. I think its best if the school and I part ways.

  Business Response

  Date: 06/13/2025

  June 13th, 2025
  
  Better Business Bureau Serving Southeast ******* and the Caribbean
  Attn:Customer Experience Department
  
  *********************** CASE#: 23438417
  Consumer:**** *******-aba *****
  
  Dear Better Business Bureau Official:
  
  Thank you for forwarding the complaint submitted by Ms. *********** *****. 
  This is a response to ********************** complaint against Everglades University.  We take all complaints seriously and appreciate the opportunity to respond.  
  
  The students complaint states the following:
  
  From the very beginning there has been a constant miscommunication of information.Everyone gives different information. They have always tried to fix it but this is the last incident I can deal with. This place has become harmful for my mental health. It is causing my anxiety and stress to be out of control. When I get hung up on twice because its a Saturday and they do not want to deal with the aftermath of their actions. And make comments like its Saturday and no one is here so dont call back like I have been calling nonstop when I only called back after the *** hung up on me who called me. I think its best if the school and I part ways.
  
  Institutional Response: 
  
  Ms.*********** ***** is a student at Everglades University who provided information on documentation related to her funding that required correction.The University endeavored to assist Ms. ******* in making these corrections over the course of several phone calls and interactions with the ************************* which resulted in Ms. ******* expressing frustration in a personal and unprofessional manner.
  
  During a phone call with Vice ********* **** *** and Online **** ******* ***** on June 9th, 2025, Ms. *********** ***** confirmed that the statement made in her complaint was directly related to her concerns with understanding why she was having issues obtaining funding,and why she had been working with multiple Financial Aid Officers at the University.  During the call, Vice ********* **** *** stated the Universitys goal is to provide remarkable experiences for its students in each and every interaction, and then explained to the student what the issues were.
  
  Ms.*********** ***** acknowledged that she now understood what needed to be done in order to get her funding in place to get back in class.  Vice ********* **** *** then scheduled the student for a ********* aid appointment to meet with a Financial Aid Officer and address these issues at 3 pm on June 10th,2025.  The student attended the appointment and completed all requirements to get funding in place to return to class. 
  
  Immediately following ********************** ********* aid appointment on June 10th, 2025,she spoke with Vice ********* **** *** who asked the student if she was satisfied with the outcome of her ********* aid appointment.  Ms.*********** ***** stated Yes.  Vice ********* Day then let Ms.*********** ***** know that she could now access her class and begin attending.  During the conversation, Vice ********* **** *** asked Ms.*********** ***** if she would be willing to withdraw her complaint filed with the Better Business Bureau.  Ms. *********** ***** stated that she would contact the agency to request to withdraw the complaint.
  
  If I can be of further assistance, please feel free to contact me.
  
  Respectfully,
  
  
  
  **** ***
  Vice ********* Online Division
  Everglades University
  ********************************************************
  ********************
  Office:************
  Fax:************
  **********************************************************
  ******************************
  

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******-aba *****

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These ******* told me I was hired and gave me a verbal start date. Next time dont give me a verbal start date if you are not going to hire me. Mother *******

  Business Response

  Date: 11/10/2022

  The attached response is submitted for review.