Complaints

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• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here at *********************** we have been corresponding with carshipio.com regarding a false review on a profile on their auto transport software company website which doesn't make sense already. We have never done business with this entity. We have addressed not only the fact that the review is fake but the fact that it is misleading customers further with the words "We will make sure that *********************** and other qualified providers will get a request to ship your car!" This is written in the webpage description text and is clearly a phishing lead generation site that is not only misleading about a 1/10 rating for our business but that we will get a lead/request from the person they are phishing for information from. This is a phishing tactic. This is not just a software business if it is. We have asked the owner to remove this page and they keep saying they have and blame ****** but they have not changed the 1/10, page description phishing for customers information, or deleted the page like they have stated in writing. This is defaming our business with what was confirmed false and we can't waste more money on advertising only to have customers ask us about our 1/10 rating with carshipio.com, this is not right and it is hurting our small family business.

  Business Response

  Date: 04/24/2025

  Dear ******** *.,

  Thank you for bringing this matter to our attention.

  CarShipIO is a transportation management platform that hosts public carrier profiles, where any user just like on Yelp or ****** can leave a review based on their experience with that carrier. These reviews are user-generated and not authored, edited, or endorsed by CarShipIO.

  *********************** appears to be concerned about an old review on their former profile. We would like to clarify:

  • *********************** was a previously licensed carrier, and their profile was originally created as part of our publicly accessible directory.

  • We have no direct business relationship with *********************** and have never claimed one.

  • The profile in question has been permanently deleted at their request and is no longer accessible.
    The original URL ( ***********************************public/carrier/3203750/truthful-transport-inc  ) now returns a 404 error/redirect to home screen, confirming its removal.

  • Any misleading or outdated metadata has been reviewed and corrected, and weve communicated this clearly in multiple interactions with their team.

  • Any lingering references seen via ****** are a result of cached search indexing, which is outside of our control and will resolve over time as search engines update.

  Despite multiple confirmations that the profile is gone and inaccessible to the public, the complainant continues to reference outdated ****** search results,which may still temporarily display outdated cached pages something we do not control. As these results update over time, they will naturally reflect the removed content.
  To provide full transparency, Ive attached a separate document with screenshots of our communications with this individual, showing the timeline and steps weve taken in good faith to resolve their concerns.

  The accusation that our site is engaging in phishing or defamation is both unfounded and misleading. We operate with strict adherence to fair and open practices and treat all companies including former carriers with professionalism and respect.

  We respectfully request that this complaint be reviewed and dismissed based on the facts presented. We remain open to further dialogue with *********************** if needed.

  Sincerely,
  ********* Svishov
  Founder & CEO
  CarShipIO.com
  **************************************** | **********, **