Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, I came upon an online marketing platform named Groove Funnels. It promised to be an all-in-one solution for online marketers and business owners who wanted the ability to do email marketing with the ability to send unlimited emails per month, build a website, build sales funnels, host courses and webinars and more. Groove Funnels (now named *********) offered a life-time membership to Groove for three payments of $497. I only purchased this because of the promise for the ability to send emails and build an email list. I would never have purchased the life-time deal without this benefit because there were more reliable competitors that offered the same thing without the email feature. I signed up and made the three payments of $497 over three months: 05/20, 06/20 and 07/20. The app has been full of bugs and glitches. It was too unreliable to trust enough to use. But the worst part is they began to make excuses about why the email software was not available. They said the email servers needed to be 'warmed' up. I decided to wait to use any of the software. So from 2020 to today, 2025, I have never used the software for my business. I decided to just wait and let them fix the issues and get the email ready. It never happened. Now, last week, they told us that we would have to pay a monthly fee to use the email service we ALREADY paid for with the life-time deal back in 2020. Then, after protests from its members, they are offering a limited deal to use their email which is 500 email contacts and being able to send ****** email (it may be ******, but they kicked me out the ******** so I can't double-check). But that is not what I paid for. They are also would ban anyone from the ************** (*****************************************************) who asks for a refund. It seems like a breach of contract. I paid for a service they are refusing to deliver.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting a formal complaint about *********, a credit card processing company acquired through ************** Solution. ********* has withheld over $100,000 of our funds since August 2022, despite repeated efforts to resolve the issue.Account Details:Merchant Name: GroovePay Acquired Through: Boston Payment Solution Merchant ID: **************** Onboard Date: September 13, 2021 Last Transaction Settled: ******* 27, 2022 Total Charged Amount: $186,796 Last Payout Settlement: $40,000 (August 23, 2022)Remaining Held Amount: $100,000+Issue Summary:Account History: We began using GroovePay in September 2021, and the account was closed in ******* 2022 after the last settled transaction. Since August 2022, ********* has withheld over $100,000.Attempts to Resolve: On December 12, 2023, a representative promised resolution, but no updates have been received. Follow-up emails since ******* have gone unanswered.Escalation Efforts: Despite escalating the issue to ********** senior leadership, including the CEO and ***, we have received no response. ********* cites a high-risk classification, despite no chargebacks for over two years.Key Concerns:The legitimacy of withholding funds, especially from a closed account, is unclear.GroovePays lack of communication and failure to resolve this issue raises concerns about their business practices.The withholding of funds is severely disrupting our operations and damaging client relationships.Requested Resolution: We request that GroovePay release the withheld funds and issue a check made payable to our company at our registered address. We seek the BBBs assistance in ensuring a fair and timely resolution.Thank you for your attention to this matter.Sincerely,Systech *************** DBA: Education Order

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groove Digital is a SCAM, they will take your money and ignore your refund request until is passed the time limit.The product interface and connections are subpar. Take your money elsewhere to better alternatives, this one will leave you hanging.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my client, Certolab SA de CV (******). On Apr 1, 2022, they signed up for Groove.cm, including Groove ecommerce. Certolab needed an efficient way to bulk update *****+ product prices. We met with ********************* and presented all the client's requirements. After he consulted with Groove developers (I understand that's ********************* and/or *************************), **** told us they support all the client's requirements, including their biggest one, CSV bulk import & price update. GrooveKart actually never had a working CSV import. It couldn't import products with Spanish accented letters or even update existing products. *** demonstrated to me that CSV works, but that's an English test for 100 products. My test only brought in 9 of 100 products, despite following all instructions. An initial request to fix CSV import was acknowledged but never acted on. Subsequent requests were denied. *** also copied developer ***** who acknowledged my first request, then never answered anything else. CSV should be such that even a non-techie can upload products. Here, it required another developer. That was not in our scope of work for Certolab, which we based on **** telling us the import works -- again, that came from GrooveKart's developers. After some back-and-forth, on Oct 13, **** wrote: "@****, please let me know the purchase date of which products from you and / or your customers so that we can appropriately issue a refund." On Dec 28, ******, ********'s owner, requested a full refund of $950.00 USD. On Dec 30, *** replied: "Good day ****** I will pass this request to a correct person and department". Since then, ****** has not heard back from Groove. On Jan 18 ****** asked to help with the refund, so I am writing on his behalf. All this has cost Certolab many months of lost revenues and extra expenses that could've been avoided if GrooveKart told us the truth about their platform. I would like to see Groove stand by their claim that "customers matter".