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Business Profile

Custom Shoes

Feiyue International, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 03/29/25 Amount Paid: ***** Shoe seller unwilling to cancel order within very reasonable time frame (12 hours)Business has not tried to help in any way Order number #F155380-20 I placed an order last night around 8pm and reached out this morning around 8am to have the order cancelled. Company has made no effort to correct situation only staying that they are unable to cancel orders except "except in a short timeframe." They have offered to let me return the shoes and pay for shipping both directions but that is unacceptable when the order was only made 12 hours ago. The order has not shipped yet shipped yet I'm given no reason as to why the company is unable to cancel the order. Seeking a refund of the entire order due to the fact that I reached out in a timely manner to have the order canceled and company was unwilling to cancel the order and will be shipping the product anyway.

    Business Response

    Date: 04/29/2024

    Hi all, 

    Please see the attached for the response to this customer's complaint. 

    There was a request by the customer to cancel his order after the cancellation period had expired.  Due to the fact that the order was currently being packed, the customer wasn't able to cancel the order, but it was able to be returned for a refund once it arrived, due to the order being in the packing process. There was an insistence from the customer to cancel the order and return the money to him. ******** expressed dissatisfaction with the inability to cancel the order and threatened to report the issue to Instagram. We allow customers two hours for cancellation/edits their orders. Once the order has exceeded this time limit, we have to push the order through, and it has begun the process of shipment.

    Kind regards,

    *************************** **** International

    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My minor child is getting emails addressed to someone else about shoes. I do not have an active email because of fraud and Id theft. I can not get this company to respond or stop emailing a minor.

    Business Response

    Date: 10/16/2022

    A thorough investigation was conducted on 10/13-10/14 into the complaint above. In the absence of any information, we are unable to locate the customer's claim for the use of a minor email. Despite checking all of our outlets and email ticketing systems, we cannot locate the customer anywhere. Our store's log has also been searched to see if a name or email was used, but no matches were found. To determine whether we can find the alleged use, we contacted the customer by phone and collected some information. We have not heard back from the customer, and she has a privacy-protected phone system that we cannot bypass. In case a customer wishes to stop receiving emails, we make the process completely easy and user-friendly. Our website sends emails to customers who sign up via our website, and if they want to stop getting these emails, they simply unsubscribe from the newsletters. They will not receive any more emails until they sign back up. The customer can opt out of the newsletter on her own if she wishes to ensure that her minor will not be sent any more emails. 

Feiyue International, LLC is NOT a BBB Accredited Business.

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