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Business Profile

Digital Marketing

Local Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have worked with this company for approximately 11 years with representative ************************* . He has serviced my account. Signed me up and told me that I am never bound and can always cancel if not happy. Over time company was bought out by another person ******. After the transfer I could see things changing and was given empty promises without efficacy or follow through. ************** told me he did not have as much hands on but was still involved in the company and could always help me or refer me out.After deciding to cancel, I was charged for a following month as a penalty and shown a contract unsigned that is posted on a website and never given.As retribution they hijacked my website and shut it down which I paid to be done by them and I own but they had access to destroy.I want people to know about this unscrupulous behavior and beware plus my refund.

    Business Response

    Date: 06/22/2024

    This client we served for long time, but this client tends to not to follow the contract all the time. He always calls and paused the contract in between and then when he wants, he resumes the contract. We always honor his request, but this has become a trend where he plays with the contractual terms all the time. He paused the *** and PPC contract in December of 2023 and then again come back to resume the service and demand the results from the same month onwards. As you know once the marketing services are paused it takes time to bring the company site position, ranking and conversions back to where it was. Per the billing cycle he was billing at 4th of each month, and he decided to cancel on 4/29 . Per our cancellation policy, the Customer was supposed to notify in 30 days in advance thus pay for the last invoice before shutting down the services as written on the contract. It was explained to him that we have resources and infrastructure that are dedicated to his account,and we can't stop paying for those resources immediately the day we receive the cancellation letter. It takes us at least one month before we can re-assign those resources from this account and thats why we charge our clients for another 30 days after cancellation. See attached the contract that was signed by the Client and agreed to our contractual terms and conditions underlined and highlighted. Please see our contract for Refund and cancellation policy (highlighted) which was explained to the client during sign-up up and our terms disclosure in our contract which was also shared with the client during sign-up which the client agreed and accepted by signing the contractual agreement. Client allegations are wrong that the contract was unsigned as he signed the contract,and all of our contracts are adhering to our company terms and conditions which are publicly published on our site.

    The customer only sent us the email on April 29th to cancel the services where we notified the client of our terms and conditions, but the client still disputed the charges at the same time. This notice date was outside the notice period. The 30-day cancellation policy was explained and agreed upon by the client in the attached contract. I am not sure how come he is not aware of the cancellation policy and our company terms which were clearly stated in the contract and were referred in the contract that they are on our site. The customer was presented with the cancellation policy while signing the contract as shown in the attached contract. Additionally, it was notified of our terms and conditions via email. here are our company terms and conditions: *********************************************

    Attaching the contract, communication for your reference. Given all the legible facts are in place he disputed the amount. We tried to contact him multiple times to settle his outstanding amount and he refused to work with us. We dont have intention to hostage or destroy his site. All we are looking for fair justice towards our service compensation as a service company. We have also take some legal action against him to pay our outstanding balance. I would appreciate if you have any questions or concerns, please feel free to reach out to me at ******************************* or ************ to discuss further. Hope you will consider our side of the story and will look into with the justified and legal rationalization.

    Thanks,
    *************************

    Customer Answer

    Date: 06/24/2024

    In response, I have spoken to the legal counsel that the vendor had contracted and they have dropped the actions and do not want to pursue after submitting my documentation.  
    I will agree with the vendor that I have paused on and off but only the last year of the approximate 11 years. This happened after he has acquired the company and service has gone down hill.  I had repeatedly given him a chance and thats why its been on and off. If you check history over the years , this has just happened.  I was tired of the empty promises.  
    Im confused that he states he submitted a signed contract because Ive included in my documentation attached to this response an email generated by him stating that he has no email or contracts signed previously.  Please see attached.  I dont know how they miraculously appeared.
    As for me cancelling on April 29th that is incorrect as well.  Attached in previous complaint is correspondence received by him via text on April 12th , stating all services should be cancelled.  Also Ive included where they even tried to charge me in June.

    I have also paid them to produce a website for me which I own and host and they manage.  They took the website down unknowingly to me for an extended time only to finally be notified by patients that they were unable to locate or find me there, resulting in loss of revenue and future business.  They hijacked the site resulting in loss of time and revenue to reclaim it and find someone for additional  charges (damages) to rebuild it. Please see previous attached documentation.

    i see that this will not be resolved this way as this company with the new owner does not seem fair. 
    I will most likely have my accounting department resolve this and take further action.

    Customer Answer

    Date: 06/24/2024

    In response, I have spoken to the legal counsel that the vendor had contracted and they have dropped the actions and do not want to pursue after submitting my documentation.  
    I will agree with the vendor that I have paused on and off but only the last year of the approximate 11 years. This happened after he has acquired the company and service has gone down hill.  I had repeatedly given him a chance and thats why its been on and off. If you check history over the years , this has just happened.  I was tired of the empty promises.  
    Im confused that he states he submitted a signed contract because Ive included in my documentation attached to this response an email generated by him stating that he has no email or contracts signed previously.  Please see attached.  I dont know how they miraculously appeared.
    As for me cancelling on April 29th that is incorrect as well.  Attached in previous complaint is correspondence received by him via text on April 12th , stating all services should be cancelled.  Also Ive included where they even tried to charge me in June.

    I have also paid them to produce a website for me which I own and host and they manage.  They took the website down unknowingly to me for an extended time only to finally be notified by patients that they were unable to locate or find me there, resulting in loss of revenue and future business.  They hijacked the site resulting in loss of time and revenue to reclaim it and find someone for additional  charges (damages) to rebuild it. Please see previous attached documentation.

    i see that this will not be resolved this way as this company with the new owner does not seem fair. 
    I will most likely have my accounting department resolve this and take further action.

    Customer Answer

    Date: 06/24/2024

    In response, I have spoken to the legal counsel that the vendor had contracted and they have dropped the actions and do not want to pursue after submitting my documentation.  
    I will agree with the vendor that I have paused on and off but only the last year of the approximate 11 years. This happened after he has acquired the company and service has gone down hill.  I had repeatedly given him a chance and thats why its been on and off. If you check history over the years , this has just happened.  I was tired of the empty promises.  
    Im confused that he states he submitted a signed contract because Ive included in my documentation attached to this response an email generated by him stating that he has no email or contracts signed previously.  Please see attached.  I dont know how they miraculously appeared.
    As for me cancelling on April 29th that is incorrect as well.  Attached in previous complaint is correspondence received by him via text on April 12th , stating all services should be cancelled.  Also Ive included where they even tried to charge me in June.

    I have also paid them to produce a website for me which I own and host and they manage.  They took the website down unknowingly to me for an extended time only to finally be notified by patients that they were unable to locate or find me there, resulting in loss of revenue and future business.  They hijacked the site resulting in loss of time and revenue to reclaim it and find someone for additional  charges (damages) to rebuild it. Please see previous attached documentation.

    i see that this will not be resolved this way as this company with the new owner does not seem fair. 
    I will most likely have my accounting department resolve this and take further action.

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