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Business Profile

Endodontics

Glen Mitchell Endodontics P. A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 1, 2025 I am filing a complaint against the office of **** ******************** Endodontics for failing to issue a credit on my account. On January 15, 2025, Dr. ******************** performed a dental procedure. After reviewing my dental insurance Explanation of Benefits, I contacted the office regarding an overpayment of $18. After speaking to the Office Manager, ******, she advised there was actually a credit of $77 on the account and confirmed it in an email to me on Feb. 6th. I requested a check for the amount and she said she would take care of it. As of this writing, I have not yet received a check despite calling the office, on Mar, 3, 5, 18, 19, and the 27th. For those calls, I requested a call back and received none. I did speak to ****** on March 28th and she said she had been very busy and would take care of it.On April 14th, I went to the office and ****** said the matter is in the hands of the Accountant and she has done all she could do. She did ask I send her an email, which I did that day, and that she would forward to the Accountant. I have not heard from the Accountant or ****** since that email. Dr. ******************** is an excellent Endodontist, however, there is obviously an office management problem. I am appealing to your Agency for assistance. I have done all I can do to solicit a response. ******************************** information is as follows: **** ******************** Endodontics **************************************** ************ Thank you for your assistance. I can be reached at ************ ******* *******

    Business Response

    Date: 06/23/2025

    OUR  COMPLAINT  HAS BEEN  RECTIFIED 

    THANKS 

    ID # 23403676

    Business Response

    Date: 06/24/2025

    OUR  COMPLAINT  HAS BEEN  RECTIFIED 

    THANKS 

    ID # 23403676

    Customer Answer

    Date: 06/24/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23403676, and find that this resolution is satisfactory to me. The office manager called me and advised they will send the check next week.  I will revisit this complaint if the check is not received in 30 days. Thank you for your assistance. 




    Sincerely,



    Richard Michaud

Glen Mitchell Endodontics P. A. is NOT a BBB Accredited Business.

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