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Business Profile

Freight Forwarding

Natural ProLogic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/10/23 I paid this company $1549.00 to ship ten 27-gallon Tough Tote boxes from ******* to *******. I packed them very well & also cling film wrapped the boxes and secured with cable ties. The owner collected them from my home on 10/22/23. They advised they were expected to arrive in ******* 12/22/23. To my dismay, they only delivered six boxes!!! As this was close to Christmas the owner of ProLogic advised it was difficult to search for my remaining boxes until the new year!!! The boxes were never found. This company had no tracking system in place, no cameras watching loading on the containers or anything to monitor items. After months of chasing them, they eventually decided only six boxes were loaded in ******* and they had no idea where the other four boxes were!!! The value of my belongings was $2068.00. There were items of sentimental value that cannot be replaced. They eventually refunded me $1641.00 but deducting an excess!!!! I am out of pocket plus do not have my belongings. Their service was to deliver ten boxes which they did not. This has caused me so much stress & upset.

Natural ProLogic is NOT a BBB Accredited Business.

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