Complaints

This profile includes complaints for Hair Club For Men, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hair Club For Men, LLC

  1499 W Palmetto Park Rd STE111 Boca Raton, FL 33486-3328

  
• 

  Hair Club For Men

  2110 Powers Ferry Rd SE Ste 300 Atlanta, GA 30339-5015

  
• 

  Hair Club for Men LLC

  10945 Winds Crossing Dr Ste 100 Charlotte, NC 28273-6896

  
• 

  Hair Club

  1103 Schrock Rd Ste 302 Columbus, OH 43229-1179

  
• 

  Hair Club For Men

  516 W Shaw Ave Ste 107 Fresno, CA 93704-2515

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for HairClub just over a week ago, and the person who sold me your plan guaranteed me the financing was a loan and was done through lending club. I specially asked and was assured it was a loan and nothing else, as I have a car I am buying in Feb that I have been waiting months to be built.It is not a loan, it is in fact, a credit card reported to all 3 credit bureaus as a credit card. Now that its a credit card, it shows maxed out at 92% and lowered my credit score by over 30 points because of the balance, which screwed up my score, possibly my chance at my auto-approval, if not a significantly higher interest rate.Ive already contacted the sales rep who onboarded me, and they stated no refund can be done per her based on company policy, even though I was fully misled. I dont believe she had bad intentions; instead, there was a miscommunication between her and your financing partner.Either way, your company is at fault, and I want a full refund for my plan processed back to that credit card, as Im not going to pay for your mistake by having to pay the full 9k upfront to clean up my credit report you guys screwed up.I have not even had my first appointment.As I stated, I do not believe the sales rep had bad intentions, but I want a refund for a service that has yet to be performed to fix the issue that was caused by your company and we go our separate ways. Proof that it shows as a credit card on my Experian credit report attached.

  

  Business Response

  Date: 02/06/2024

  Thank you for forwarding this complaint to our attention. Please note that after an opportunity to investigate and discuss the client concerns, we have reached out to ************** and he was informed that Lendingclub is not a traditional credit card, this is reflected as a revolving line of credit - as the account can be reused through Hairclub (this is classified as a personal revolving line of credit). If he reviews the Lendingclub agreement that he signed, he you will see the line "revolving" in the account description.  
  He was advised to call Lendingclub directly and request that they close the line of credit; please note that no one at Hairclub can do this for him. Most of our clients prefer to keep the revolving line open for potential future purchases.
  
  In case that ************** have any further questions, we invite him to contact the Director of Sales ********************* ******************* to discuss.

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business about complaint ID ******** and continued to follow up directly with the business to come to an agreeable solution and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the *** for my father. He paid $4135 for 2 hair pieces and 2 hair cuts in January of 2023 8n *********, **. He was visibly on oxygen at his consultation. He signed an agreement for this service and within 30 days, he had issues. The first hairpiece was cut too short and the second one would not stay on. He used a CPAP machine and the hairpiece would not stay in place even with the multiple adhesives. After multiple calls and attempts for a refund, we were denied and told to contact the home office. My father was taken advantage of. His oxygen needs we're not considered and he was set up with false expectations. This company is preying on the elderly. He did not understand that no matter the outcome, he was paying over $4000 for 2 hair pieces and 2 haircuts within 30 days. Total ripoff and no resolution.

  

  Business Response

  Date: 01/17/2024

  Thank you for forwarding ************************* complaint to our attention. Please note that we are currently investigating the allegations and request some time to submit our response. We will be able to respond to the complaint once the investigation is completed. We apologize for the inconvenience and thank you for your patience.

  

  Business Response

  Date: 01/26/2024

  Thank you for forwarding this complaint to our attention, after an opportunity to investigate and discuss the allegations with our center staff and higher management. Please note that Mr. ********************* attended an in-person consultation with his daughter, *********************, in our ********* center on 1/20/2023. At that time, **************** disclosed his current medical diagnosis with his consultant and insisted he wished to move forward. The consultant noted that ****************: "is going to ******* with a lady friend and wants to live his best life with the time he has left." As nothing disclosed would hinder the success of our Xtrands+ program, it was on 1/20/2023 that *************** signed his membership agreement, again, with his daughter present at the center. 
  
  **************** did express concerns with the hair "slipping" in the back of his head with our Center Manager on 2/23/2023. During that discussion, the Center Manager showed **************** the alternative strap that his Doctor could provide (or that he could order online)that would limit the risk of any interference with his **** machine. Being as we have hundreds of clients nationwide that suffer from oxygen-related illnesses and require the use of machines such as a ****, this is something we have found easily overcome (if they experience issues at all). The Center Manager also suggested alternatives regarding the adhesive that we used, if *************** did not wish to order a new strap; however, the client stated he felt this would solve his concerns and informed the Center Manager that he did not even use the **** daily, so his level of concern was not high. 
  
  Both the Center Manager and Regional Director of Operations have been in touch with **************** since July 2023. ******************* concern was not the quality of his services; however, if he could make it to the center to have his last head-of-hair applied - his membership only included three. Our staff did inform him that he did not qualify for a refund;however, as the Director of Sales, I did approve an extension of his contract for up to a year (the agreement he signed is for six months) to allow him to return to the center when he felt well enough to do so. 
  
  In summary, the center was correct in informing ********************* that this account does not qualify for a refund due to the Membership Agreement that was signed. We provided an extension to his contract and offered alternative solutions. 
  
  In case that ************************* have any further questions, we invite her to remain in contact with the Director of Sales ********************* ******************* to discuss the options presented to her.We are committed to our clients satisfaction.
  

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21149744
  
  I am rejecting this response because my father deserves a refund.  As his POA, he did not understand the contract conditions.  I was NOT in attendance of this signing.  Please provide a copy of this contract.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue with Hairclub is of deceptive practices. I signed up for Hairclub and was promised that real hair would be used and glued to my existing hair. I was very excited and went ahead and signed up for this they required you pay a full year of service in advance. I was told that I would be so satisfied with the product that I would have nothing to worry about guarantied. I went ahead and signed up, almost 3 months pass by and I have still not done my session, after calling the local hairclub I was given my appointment. On 3/22/23 I had my appointment and everything I was promised was completely false. I had a nice length of hair and the technician shaved my head and left me with strands of hair in the front and basically glued on a Wig on my head.(see pictures) The technician did not do a great job as the wig was coming apart and coming off my scalp. I was taken to another room where the Supervisor ******** and my Sales Rep ***** came in and were shocked at how bad it looked. It looked so bad that they took me to another technician to redo the process. She basically tried to redo the process but it was done so poorly that the glue was not working. I was sent home that night around 9pm with half a wig of hair not properly glued to my head. (see pictures) I came back the next day as the wig had fallen off and told the Manager I was not satisfied and that I wanted a refund and not continue with the service. She went ahead and agreed to this and said she would send this to corporate. I followed several times with ******** and she did not send me any paperwork or anything in writing even after numerous times of following up with her. I am now stuck with a collection for the amount of $6734 by a collection agency for something I did not even use. I am asking for reversal of the charges and for this to be expunged from my credit.

  

  Business Response

  Date: 01/12/2024

  Thank you for bringing ************************************* complaint to our attention. Please allow us to investigate the allegations with the center staff, area director and regional director. We are disheartened to hear ************************************* is dissatisfied with HairClub. We continuously strive to provide our clients with the ultimate experience, which includes working with each member individually to ensure they are happy with their services. We apologize for the inconvenience, thank you for your patience and we will get back with your shortly.

  Customer Answer

  Date: 01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As Hairclub has issued my account a credit. I would like to please close this case, and have the complaint removed.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their hair "system" I was told it would be 3 units, i.e wig toppers.They have a 3 day refund policy which started the day I signed the loan papers.Several weeks later the wig came in.I went in for a fitting and hair color matching. The stylist bleached my hair which caused damage. She couldn't get it to match the wig. I told her 3 hrs is not enuff time to process my hair. She said she's got 18 yrs exp. Well she then said after my hair was orange, I have to come back tomorrow..I'm a trucker and told her I can't before we got started I said I am limited on time that day as I had a load to deliver in **. They agreed the hair wasn't the right style and "got from their supplier" another unit. This one was closer to the style we discussed. She again bleached my hair! And then put dark color on it. And it was still red tones. She bleached it again right away and then dyed again. With the lighting in her booth the hair looks good. It was dark when I left there The next am , my ******* was knotted up and the wig color definitely did not look natural in the light. I was also told their hair comes from virgins in an Indian temple . They sacrificed their hair to their gods in a ritual and then the hair is sold . I am a ********* and do not feel in good conscience that I wear hair that was used in a pagen ceremony! I was fine not knowing where the hair came from until they were very descriptive about the hair origin..I have discussed each time with the manager about my dissatisfied experience from the start. Finding out that I can't keep the wigs which for the price should last longer than the stated 3 months..they said I have to surrender them.They wanted to shave my head to glue this thing on! Also they say that since I left happy that 2nd attempt that I am liable to pay the full ******* I want a refund and not pay for the damage they did to my hair! It's so over processed the static is insane, and it's knotting because there is no moisture in it.

  

  Business Response

  Date: 12/27/2023

  Thank you for bringing Ms. ********************************* complaint to our attention. Please allow us to investigate the allegations with the center staff, area director and regional director. We are disheartened to hear Ms. ********************************* is dissatisfied with HairClub. We continuously strive to provide our clients with the ultimate experience, which includes working with each member individually to ensure they are happy with their services. We apologize for the inconvenience, thank you for your patience and we will get back with your shortly.
  

  Customer Answer

  Date: 01/01/2024

   
  Complaint: 21037719
  
  I am rejecting this response because: this is a generic response from them.

  I have spoke at greet length with the ******************** manager **** and have been told it is not possible for any refund as I wore the unit out that night. I directly said to them before this last install, I cannot spend more money for an alternative "system" .I was told" I have beautiful hair" by the hair club staff and that maybe a topper isn't needed .maybe?? After I signed up for a ******* purchase and only 3 days to cancel..how could a consumer know without testing the product?

  Then the 1st wig and hair coloring of my natural hair was a total mess!  She tried to lighten my hair in only 3 hrs and then said I have to come back. I'm a trucker so this appt was hard for me to attend as it was.

  Then the 2nd fitting. Again she kept putting bleach on my already damaged hair and kept saying "it's pulling too red still" she put toner on that is washing out now after 2 weeks. And my hair is turning a reddish brown.

  I was told no refund period as I left with their wig and services. The night it was done it looked nice, the next morning it was a knotted mess with my damaged hair.

  I took it off. I told them before fitting #2 that I was looking for a refund and they said "trust us". I said "really, what's to say you can't perform as you claim, what is the incentive for hair club to follow thru as y'all get to keep all my money either way. And that's where I am. They sold me a product that is sight unseen and claimed to be miracle workers and lots of experience, and then said maybe this isn't the right program for me and spend more money and try something else.. unacceptable.

  I'm going to shave my head soon as I can't handle the appearance of my hair damage nor can I tolerate the static that happens from damaged hair.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/04/2024

  
  I do apologize that Ms. ********************************* feel that the response was generic, I assure you that was not the case since our Director of Sales ********************* was in direct communication with the client.
  
  Please note that if customers experiencing issues following a new style day, that would suggest possible issues with aftercare (such as using excessive heat, having hard water or not using proper products). As these issues occurred outside of the center, unfortunately, we cannot specify what the exact cause was. If the client would like to forgo the partial refund that was offered, Hairclub can have someone from our Regional Stylist Support (this is the team that trains our stylists) review the client profile and we are more than happy to send the client a complimentary shampoo, conditioner and cleanser that they feel would best maintain her hair color. 
  
  The Director of Sales informed to Ms. ********************************* that she does not qualify for a refund based on the agreement that she signed. However,********************* offered her a partial refund of $1,051.91 for unused services as an exception to that agreement.
  
  In summary, We cannot offer the client a refund for used services based off issues that have occurred after the service appointments,however, We are more than happy to provide  a partial refund or send a complimentary product (a shampoo, conditioner and cleanser) along with the final Head-of-Hair that is left on her membership.
  
  In case that Ms.********************************* have any further questions, we invite her to remain in contact with The Director of Sales ********************* to discuss. We are committed to our clients satisfaction.
  
  *********************** email: *******************

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21037719
  
  I am rejecting this response because:

  I was not offered a partial refund which ******* from **** is unacceptable.

  I had experienced the issue the next day. Speaking of my damaged hair.

  My bio hair is damaged not the hair piece.

  The stylist over processed my hair "learning my hair type" 

  The system doesn't work as they led me to believe.

  The only thing that works for their system is legitimately taking money for poor service and then not providing a fair settlement.

  Their contract that I signed day one at my consultation stated 3 days full refund. It took ,3 weeks to get the hair, it took 2 sittings to get 2 systems installed, and I had been stating disappointment all along. 

  I asked about the ******** refund they stated was my only option after the initial 3 days to cancel my loan process.

  I was sold a product that they won't let me keep, i.e 3 hair toppers, they said they have to be returned except for the last one..the reason they said is the hair pieces aren't meant to last past 3-4 months. Even a ***** hair piece can last longer.

  I'm very depressed that my hair is not only thinning but is damaged and I have no resolution from this company. I was not offered any form of refund. I was told that because I left with a hair topper that voided the 30 day clause.

  I would pay for the services rendered but they state that is ***** worth?? Hardly not. I feel my only option is to file a complaint with the state.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 01/08/2024

  The hair club has asked me to remove my negative review before they will help me further to resolve the unfair practice of their business.

  Based on your decision I have no recourses but to try and let them do more harm to my hair.

  Theyre tryin to upsell me into a service I can't afford or just accept I made a mistake on choosing them and pay ******** for nothing.

  Anyway I am being asked to remove the negative review before they'll move forward.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim to get my money back from ******************** because the product did not work on me and instead the great majority of my hair fail off, until it finally grow. I submitted the complaint with **** who was the business manager at the time before the pandemic and they called me one year ago, I went to meet with them and they say that the claim was for another customer with my same name. They promised to called me back and I have never hear from them again. They have a policy of money back if the problem does not get corrected.

  

  Business Response

  Date: 12/27/2023

  Thank you for bringing **************************************** complaint to our attention. Please allow us to investigate the allegations with the center staff, area director and regional director. We are disheartened to hear **************************************** is dissatisfied with HairClub. We continuously strive to provide our clients with the ultimate experience, which includes working with each member individually to ensure they are happy with their services. We apologize for the inconvenience, thank you for your patience and we will get back with your shortly.

   

  
  

  

  Business Response

  Date: 01/03/2024

  Thank you for forwarding this complaint to our attention. Please note that after an opportunity to investigate and discuss the allegations with our centers staff and **************************************** we have reached an amicable resolution.
  
  We continuously strive to provide our clients with the ultimate experience, and that means working with each client individually to ensure they are happy with their services and their journey in feeling better about their appearance. The Director of Sales ********************* approved **************************************** a partial refund in the amount of $1,051.91, as full accord and satisfaction of all claims and demands that client has or may have against HairClub. We are just pending a signature on our release agreement.
  
  In case that **************************************** have any further questions, we invite her to remain in contact with ********************* to discuss. We are committed to our clients satisfaction.
  
  Thank you.

  

  Business Response

  Date: 01/04/2024

  Thank you for forwarding this complaint to our attention. Please note that after an opportunity to investigate and discuss the allegations with our centers staff and **************************************** we have reached an amicable resolution.
  
  We continuously strive to provide our clients with the ultimate experience, and that means working with each client individually to ensure they are happy with their services and their journey in feeling better about their appearance. The Director of Sales ********************* approved **************************************** a partial refund in the amount of $1,051.91, as full accord and satisfaction of all claims and demands that client has or may have against HairClub. We are just pending a signature on our release agreement.
  
  In case that **************************************** have any further questions, we invite her to remain in contact with ********************* to discuss. We are committed to our clients satisfaction.
  
  Thank you.

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they comply with the agreement.

  im Still waiting on the refund.

  Sincerely,
  
  ************************************

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21037171
  
  

  I submitted a complaint few months ago an we reached a settlement but Hairclub has not send the check to me yet and I would like to submit another complaint again.

  
  
  Sincerely,
  
  ************************************

  

  Business Response

  Date: 02/16/2024

  From the Director of Sales *********************:

  I would like to sincerely apologize for this inconvenience, I had placed a request for a manual refund; however, did not realize that this had not been processed successfully. After speaking with ****************************************, I reached out to our IT department and am attaching a copy of a refund receipt showing that your funds were successfully returned to your account.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase was made August 31st, 2023, I was told that by hairclub that I would need to buy an xttralux laser cap and go on their ext hair therapy program if I wanted to see results. There was to be monthly appointments for refills with products and check up, along with a stylist basically doing what someone at a sportsclips would do for you. It has been three months and I have seen no progress, on the contrary, my hair seems to be getting worse, I'm more concerned than ever. The hair regrowth chemical they've got me using, minoxidil, seems to react poorly to my skin and causes me rases bumps and blemishes, Ive stopped using it altogether. I've called to try to rectify this was but was told that their is no alternative with the 12 year plan I purchased. Not only that but multiple times I have called during business hours to reschedule appointments (they ask you to schedule a month in an advance, I am very busy ans thins can come up randomly on certain days), and have been met with no answer or have been told that the system is down and Id have to try again later. during October I had something come up the same day my appointment was scheduled for, so a week prior to I tried to call hairclub and reschedule. I was met wit no answer for several business days straight. Finally when I got through to them I was told their "system was down" and they would not be able to change the schedule for multiple weeks. So I missed the October appointment and wasnt even able to refill on the products they gave me to use at home, which they only give you one months supply at a time. Another incident one of my animals damaged one of the products I'm instructed to use at home, I called to ask if I could get a refill, or even just purchase another months worth from hairclub. I was told no, that they do not do refills before the monthly appointment. There are plenty of other things, but im almost out of letters, there are more examples of hairclub being unprofessional, etc. Thank you

  

  Business Response

  Date: 12/22/2023

  Thank you for forwarding this complaint to our attention.  We have had an opportunity to investigate and discuss these allegations with our center staff. 
  
  The two stylists who had serviced ******************** stated that they have discussed product use and standard timelines with no concerns expressed. Our team called him on December 13, 2023 to confirm his appointment, and he did not bring up any concerns.  Our staff recently attempted to contact ******************** on several occasions since that time to discuss how we can work to resolve his concerns; however, they were unsuccessful each time in connecting with him.  We would like to offer him the next available appointment and discuss his product needs.  We ask that he please contact our Center Manager, *********************** at ************ so we may reach an amicable resolution.
  
  HairClub is committed to our clients satisfaction and look forward to discussing these options with ********************* Thank you.

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UH, OH. BETTER NOT GET HAIR CLUB FOR MEN! This is coming from a 23 year client of Hair Club for Men. One who can verify the very same complaints others have stated and possesses the experience and knowledge to add my own complaints. I have dealt with hundreds of businesses and companies. A few have been not so desirable for product or for service. Those dishonorable or dishonest to resolve the issue. There were some very bad apples, but none, I repeat, NONE, rotten to the core like Hair Club for Men. It is a low-down dirty shame that for 23 years I continued my faith in Hair Club for Men - this well-known company in the field of hair restoration and replacement - only to be eliminated like this. I have never missed or was late for a payment. In 23 years, I missed one appointment due to a snow storm and was late two times. Much of the thousands of dollars I paid and many hours of time spent for travel and appointments were satisfactory or I would not have been a client for this length of time. There were occasions of unsatisfactory events I overlooked for my continued membership with ********** It has culminated into being subjected to more occasions of incompetence, inferior products, negligent behavior, and all-around unfair treatment to this end. Now an extreme lack of professionalism resulting in ********* breach for non-performance ultimately defined as a Breach of Contract which is written and agreed to by both parties.For those contemplating the services of Hair Club for Men. You will be impressed and extremely grateful for what ********* has done to enhance your appearance to the level for which you feel comfortable socially. This is explained using a simile of addiction to drugs. Once your mind begins with effects of the drugs, you are hooked. Once you have established your appearance socially and with family and friends you are locked in to maintain your appearance. This is when ********* has you hooked. When you are subjected to negligent treatment, you will confront the manager and progress to everyone else you can find within the organization. Astonishingly, nothing will be done. When you continue to complain you will be phased out rather than your issues corrected.Once you have established your appearance you must continue to maintain that appearance. This is ********* agenda. For my last six years the errors became obviously visible, unacceptable and continuous. There was a failure to correct the reoccurring dilemmas. Each year the replacement hair systems and service deteriorated while the prices continued to increase. The ever-changing succession of managers at my ********* facility formally in *********, **** and now **************************************************************** wont help you. Present manager *********************************** hung up on me two times when I asked to speak with my stylist. Therefore, you must seek intervention at corporate level. During these last 6 years I have telephoned and exchanged emails with many of those who represent the various job descriptions within the ********* headquarters in *******. In the beginning I would get involvement to help correct the problem. Always with a I am implementing procedures to take care of the problem. It was a lie they never did. It is unbelievable that one will lie to a 23 year client to merely postpone an occurrence for the same problem rather than make any effort to solve it. The problems continued and corrective measures ignored. Now ************ for help with those in the corporate level ceased. They would not respond to my telephone calls nor my company addressed emails.The last example of their conduct was employee ******* whom I had spoken with before for the very same problem. She stated, I will have someone call you. And I will call you back. More lies. I remained available near my telephone for 2 days to no avail. I phoned Antasia again. She permitted my call to go to voice mail. I left a message to please return my call. Nothing. I proceeded with emails. No replies. Five phone calls and 4 emails later, I determined I was not going to hear from anyone.These were not ***** problems, rather I have endured snide comments, embarrassment and have been unable to attend functions due to incorrect procedures. Their only corrective measures, I must drive 140 miles round trip for a temporary fix. *********s refusal to address the problems from my numerous telephone calls and emails with no response from anyone as well as the failure to telephone the day before my October appointment to confirm my appointment as they have done for appointments for ****************************************************************************** force until January 24, ****. I have now been dismissed, removed, kicked-out. I am therefore, *********** the return of my membership fee - $1200.Hair Club for Men is just that as in their name - a club. When I became a member, I paid a membership fee up-front of $1200. Here, I am seeking the assistance of the Better Business Bureau for reimbursement of my $1200 for failure to perform and unlawful termination. Further documentation proof is available at your request.In addition, I wish to inform those contemplating Hair Club for Men over others in the same profession. Hair Club for Men and affiliate, ******, are now owned by Aderans Corporation of *****. Ask yourself. Do you really want to contract for expensive hair replacement with a ******** company ***** miles from *********? ********* is not your best choice go elsewhere as have I. Thank you for your assistance to this matter.

  

  Business Response

  Date: 12/11/2023

  Thank you for bringing *************************** complaint to our attention. Please allow us to investigate the allegations with the center staff, area director and regional director. We are disheartened to hear ************************* is dissatisfied with HairClub. We continuously strive to provide our clients with the ultimate experience, which includes working with each member individually to ensure they are happy with their services. We apologize for the inconvenience, thank you for your patience and we will get back with your shortly.

   

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20962688
  
  I am rejecting this response because: As stated by ********** an investigation was to be made by them. Their investigation determined that ********* would refund my $1,200.  ******** ********* forwarded a Refund and Release Agreement in which the part "Agreement" was ignored. Except for the $1,200 refund it only specified that which applied to me. I returned the document for changes and addendum to correct the contents of the "Agreement" to equally reflect that those same requirements obligated to me likewise apply to *********. In addition, it was specified that I was to sign the "Agreement," but ********* was not. This was brought to their attention, too. Together with my refund and an equally administered Agreement, I am prepared to sign to settle this matter.  My response was submitted December 15 - no reply has been received as of this date. Therefore, my complaint remains active. If further evidence is required, I will attach the Refund and Relaese Agreement as it was received.

  Further response to *********'s reply:  Inaccurate and laughable was included, (quote) "...which includes working with each member individually to ensure they are happy with their services." Had this been true, we would not be dealing with my complaint now nor would *********'s true actions appear in my complaint. 

   

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/28/2023

  We have received **************** rebuttal.  HairClub has attempted to issue the agreed upon refund pursuant to the terms of our standard Refund and Release Agreement as full accord and satisfaction of all claims and demands that client has or may have against HairClub.  However, to date,we have yet to receive a signed copy of the agreement from ***************  We ask that he provide a signed copy of the agreement to our center manager so that we may process the refund.  We are committed to our clients satisfaction and hope to amicably resolve this matter in good faith.

  

  Business Response

  Date: 01/02/2024

  We have received **************** rebuttal.  HairClub has attempted to issue the agreed upon refund pursuant to the terms of our standard Refund and Release Agreement as full accord and satisfaction of all claims and demands that client has or may have against HairClub.  However, to date, we have yet to receive a signed copy of the agreement from ***************  We ask that he provide a signed copy of the agreement to our center manager so that we may process the refund.  We are committed to our clients satisfaction and hope to amicably resolve this matter in good faith.

  

  Business Response

  Date: 01/03/2024

  Hair Club's position remains that we will process the refund in accordance with the terms and conditions of our agreements, which require a signed Refund and ******* standard document. We will not process a refund without the appropriate paperwork. We trust ************** understands. Thank you.

  

  Business Response

  Date: 01/04/2024

  Hair Club's position remains that we will process the refund in accordance with the terms and conditions of our agreements, which require a signed Refund and ******* standard document. We will not process a refund without the appropriate paperwork. We trust ************** understands. Thank you.

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 20962688
  
  I am rejecting this response because: Am I to believe that center manager ********************************* has failed yet again to perform her job properly?I received her email Refund and Release Agreement to which I responded, to wit: Here are my changes/addendum of our ("our" signifies both Member and Company)Release and Refund Agreement. For your convenience I have made corrections in red type. Once you have signed and returned the corrected copy, I will sign for the release of $1200 refund. Did she not forward it? 

  You continue to reply to me and waste the BBB time referring to your request while ignoring mine.*********s penchant for continued ignoring is what got us into this conflict.  As I am kind in return for the nice gentleman from ******, Mr. ************************ whom I spoke with on the telephone, I will reiterate. ************** conceded my $1200 refund. I,in turn, agreed to sign a Refund and Release Agreement. The term for our conversation is agreement to agree. Due to your breach and forced termination,I am *********** my refund of $1200 membership fee.  This is not an agreement, rather an entitlement recognized in law and commerce throughout the U.S. An agreement is made between two or more people to a course of action. The agreement in Refund and Release,therefore, pertains to two parties. Please sign your part and add addendum that everything within the Agreement is obligatory to both parties.  Perhaps you can inform me why I should agree to receive $1200 on an agreement that is not signed by an authorized Company representative as proof to issue a check to refund after I sign all that the Company wishes? Also, why is it not agreeable for ********* to be obligated by the terms of the Agreement equally as am I?

  Stop misleading the good people at the BBB with attempts to manipulate blame by not providing them with the complete facts. I will be obligated to expose the truth.

  You may decide to agree to refuse my entitled $1200. In return I will agree to not be obligated to the contents of your proposed Agreement.

  Thank you for your attention to this matter.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I would like to report a business hairclub/****** that is using a bait and switch and misleading the consumer.I was told that the hair system I wanted which I asked if it was skin and real hair ****** the ****** rep said yes and said I would be on a trail for 1 year and if I was not satisfied at anytime I would be fully refunded and gave me a price and had me sign electronic. Now after the first system which was 3 months in I was given a different hair system mesh and then was told there are different tiers and I did not pay for that system(which I was not told about) also the hair came in and was the wrong color and they had to dye it in the office . The other issues is the hair would not stay glued I had to glue after every shower and it came off when I was swimming which I was promised it would not. Also the hair dye keep coming out. They changed the glue and it held for 2 days and I woke up with the hair system completely off my head. I called and told them I wanted a refund and was not happy and they had ********************* me and he said I only had 3 days to get a refund which is not what he told me and I did not get my first hair system until 5 weeks later so 3 days is not legally justified.i would like this resolved please and a full refund for the issues and being mislead and Bait and switched.

  

  Business Response

  Date: 11/10/2023

  Thank you for forwarding Mr. ****** complaint to our attention. Please note that we are currently investigating the allegations and request additional time to submit our response. We will be able to respond to the complaint once the investigation is completed. We apologize for the inconvenience and thank you for your patience.

  Customer Answer

  Date: 11/10/2023

  Can I cancel a report?

  

  Business Response

  Date: 11/14/2023

  Thank you for forwarding this complaint to our attention. Please note that after an opportunity to investigate and discuss the allegations with our centers staff,we have reached an amicable resolution.
  
  We continuously strive to provide our clients with the ultimate experience, and that means working with each client individually to ensure they are happy with their services and their journey in feeling better about their appearance. The Director of Sales ********************* issued Mr. ******************* a refund in the amount of $4,247,17 as full accord and satisfaction of all claims and demands that client has or may have against HairClub.
  
  In case that Mr. ******************* have any further questions, we invite him to remain in contact with ********************* to discuss. We are committed to our clients satisfaction.
  

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Awaiting check that was sent.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the office for a consultation. They told me they recommend EXT treatment it would help my hair grow stronger and stop shedding. They also recommend x-strands. A total of over 7 thousand dollars. I left there with a head massager . A red light cap and over the counter minoxidil. I went in for my first visit which was a hair treatment and I sat under red light. This was it ? This is what I paid 7k for? I came in for my strands and after I could not see a difference in my hair . The stylist explain my hair was too week for strands . Well didnt you know this before you made your recommendation? The strands were too few and they also snag and fall off. I again asked about the minoxidil it said two percent same as the store. They told me it was prescription . This is not true. Its very hard to get appointments. They s**** up the time and days , they run late. Their computers are down for weeks at a time . I want my money back. I can buy my own red light cap and store bought minoxidil. I read the vitamins and there is nothing in there that is any different from the vitamins I was already taking . I have only been in for one of each service. I want a refund . Prorated is fine but this place is ridiculous . I am not traveling 40 minutes for someone to wash my hair and to sit u def red lights . Red light therapy is everywhere now . It it is not 7 thousand dollars . Please help me.

  

  Business Response

  Date: 11/06/2023

  Thank you for forwarding ****************************** complaint to our attention. Please note that we are currently investigating the allegations and request additional time to submit our response. We will be able to respond to the complaint once the investigation is completed. We apologize for the inconvenience and thank you for your patience.

  Customer Answer

  Date: 11/06/2023

  After reviewing my account information I see that hair club charged ******.  So that is the refund I want. I did have one useless appointment for the ext treatment . She washed my hair and put me u fee less light. I asked if this is what the other appointments are like and was told yes. I went in for my strands and could not see a difference in my hair . I am not asking for a refund for service provided but future services. So what is there to investigate ?  All of the products they provided are available on Amazon for hundreds of dollars on 10 thousand !!! Shame on hair club. I was told the vitamins and the minoxidil was prescription strength that was a lie . Its 2 percent and they didnt have the female minoxidil they gave me the mens ! Imagine if you will spending over 10 thousand dollars and being able told sorry we are out of that so take this !  Also my first appointment they told me that I accidentally came at the wrong time ! When I showed them my reminder card they said oh our error sorry. Can u come back another day ? No I can not I love an 45 minutes away . They said they would for me in. I waited 2 hours in the waiting room. The stylist was so slow I was there what seemed like a lifetime .  She used a brush and put on a leave in conditioner . Put me under red light and then washed my hair . That was it ! My hair did smell good . But then walking out I notice they sell this conditioner for 30 dollars so why are they charging 10k? This is the biggest scam out there . Please do your homework or dont do your homework and just dont do it !  By the way I did contact the company HQ and did not hear back . I really appreciate thought they had some products and service that I couldnt get on Amazon. To say I am shocked is an under statement. I found the head massager , shampoo , hair mask and the red light cap on Amazon.  Maybe they do well on other services I dont know but the x strands work only if you have thick hair . Ironically . Ext is a ****** dollar mark *******

  Customer Answer

  Date: 11/07/2023

  I reject their response. They give no time frame of investigation. I am not asking for money back on services I have had, I want money back on services I have not received. What is there to investigate. This is stealing . Holding on to my ****** dollars is criminal. 

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20829067
  
  I am rejecting this response because:

  I reject their response. They give no time frame of investigation. I am not asking for money back on services I have had, I want money back on services I have not received. What is there to investigate. This is stealing . Holding on to my ****** dollars is criminal.
  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/14/2023

  Please give us the opportunity to discuss her concerns with the Regional Vice President and the Regional Director of Operations. We are disheartened to hear Ms. ***** is dissatisfied with HairClub. We continuously strive to provide our clients with the ultimate experience and that means working with each client individually to ensure they are happy with their services.

  Best regards.

  Customer Answer

  Date: 11/14/2023

  The ******* office reached out to offer me a partial refund. Very partial . I dont understand why I cant get a refund on services not used and I said no thank you. She also said that I would have to sign a form that I agreed to that amount and will not be *********** any thing more. I declined . I told her of the many mishaps for the two appointments I did have. She said things happened and they had technical issues for 8 days!!!!! She was making excuses not showing empathy. When you pay this much money you have expectations. They came no where close . They didnt even provide the bare minimum of customer experience .  Prior to filing a claim I called HQ and I never got a return call as I was told I would within 48 hours.

  Customer Answer

  Date: 11/15/2023

  I no longer wants the services. It was way too difficult to get appointments if you work. Appointments took way too long, I have better things to do than see in the lobby watching tv. I was also unhappy with the services. I want a refund for the unused services and of course I am willing to pay for the product I have already received  which is one month supply.  This additional information is so we are clear. 

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20829067
  
  I am rejecting this response because:

  I no longer wants the services. It was way too difficult to get appointments if you work. Appointments took way too long, I have better things to do than see in the lobby watching tv. I was also unhappy with the services. I want a refund for the unused services and of course I am willing to pay for the product I have already received  which is one month supply.  This additional information is so we are clear.
  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/17/2023

  Thank you for forwarding this complaint to our attention. Please note that after an opportunity to investigate and discuss the allegations with our centers staff and ************************************* we have reached an amicable resolution.
  
  We continuously strive to provide our clients with the ultimate experience, and that means working with each client individually to ensure they are happy with their services and their journey in feeling better about their appearance. The Regional Director of Operations ****** El-**** approved ************************************* a refund in the amount of $6,981,06 to the original method of payment, as full accord and satisfaction of all claims and demands that client has or may have against HairClub.
  
  In case that Ms.***** have any further questions, we invite her to remain in contact with ****** El-**** to discuss. We are committed to our clients satisfaction.
  
  Thank you.

  Customer Answer

  Date: 11/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I spoke to the director, he was professional and fair. However, I have not received the funds to my account yet. I believe this will happen shortly.
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I went to ********* in ********* and had a consult with ******. Two days later, I call her and advised her that I was not certain I could use their services (SMP) as I wasnt sure my dermatologist would approve it as I had just completed 3 rounds of PRP treatment. ****** advised me to contact her after I see my dermatologist and if my dermatologist recommended against SMP, she would refund the *******. That was on Oct 13, 2023. I saw my dermatologist and called ****** within 10 minutes of doing so and requested she return the funds to ************* She said she would once she returns from her trip to ******. As as of today, November 4th according to ************ she has failed to return their money as promised and as a result I am being billed for services I never received. To make matters worse, this week on 10/30/23 and 11/3/2033 I called and texted her and she has not returned my text or call where I left extensive messages asking her why she hasnt returned the money and what are her intentions. Dealing with hair loss is bad enough, no one needs to deal with this extra challenges in dealing with failure for a company to keep their word. Because ****** has not kept her word, I am filing this complaint and I have initiated a dispute with the loan company who paid her on my behalf so that they can get their money back. I hope this issue can be resolved sooner than later.

  

  Business Response

  Date: 11/06/2023

  Thank you for forwarding ********************' complaint to our attention. Please note that we are currently investigating the allegations and request additional time to submit our response. We will be able to respond to the complaint once the investigation is completed. We apologize for the inconvenience and thank you for your patience.

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20824607
  
  I am rejecting this response because the only option you gave me was to accept and close when the business is asking for my time or reject it. I am ok with them taking more time, but I am not ok with closing the case without resolution. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/17/2023

  Please note that we are still investigating the allegations and request additional time to issue a possible refund. We apologize for the inconvenience and thank you for your patience.

  Thank you.

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************