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Business Profile

Insurance Claims Processing

Rsource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has continually stated incorrectly via constant mailings that someone owes AdventHealth Winter Park hospital money. The hospital has confirmed that there are no charges outstanding yet the letters will not cease. The business has no representatives that are able to be reached and phone calls and emails are not returned.

    Business Response

    Date: 10/14/2024

    Knowtion Health has been diligent in returning calls, sending letters and emails to assist the patient in resolving the claim. However, there have been factors outside of anyones control, such as the recent hurricanes, that have hindered some return calls due to area codes being part of the affected areas under the State of Emergency. Currently, the *** form is still needed by BC/BS. Knowtion Health has provided an additional form for the patient or family to complete and return. To date, this information has not been received.

    Customer Answer

    Date: 11/05/2024

    Hello,

     

    This is not a satisfactory answer because the business is trying to collect a debt that does not exist. We ask that the business contact Advent Health to check the balance. This member does not owe any money to BC/*********************

    Business Response

    Date: 11/19/2024

    Our company does not engage in debt collection from patients, and that was not the nature of this patient contact. We serve as patient advocates,assisting patients in providing necessary information to their health insurance to ensure claims are successfully paid to the hospital for the services provided. In many cases, denied or delayed claims can be overturned,potentially limiting the financial burden of the patient.

    We recommend contacting AdventHealth directly for further resolution of this claim with the health system and/or insurance provider. 

    Customer Answer

    Date: 11/22/2024

     
    Complaint: 22380448

    I am rejecting this response because:

    There is no patient advocacy occurring in this case. RSource is using outdated information to send misinformation to the member regarding a charge that has already been settled and paid. I will accept a resolution from the business provided they provide written correspondence that they will not contact this member again regarding this claim as it has been settled between ************ and the member.

    Thank you!


    Sincerely,

    **** ******

    Business Response

    Date: 12/05/2024

    This patient's account has been closed in our system and has been returned to ************. We will not be contacting the patient or taking any further action regarding this account. Please contact the health system or insurance carrier directly should anything else be needed. Thank you.   

    Customer Answer

    Date: 12/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

Rsource is NOT a BBB Accredited Business.

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