Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22710093
  
  I am rejecting this response because: I plan on renewing through the state for the next 3 years. After those three years I will be required to have another doctor consultation, in which time I would then be seeking the services of a third party like quicks med cards. I am not interested in waiting four years for a resolution to this issue. As I stated in my original complaint I would like to be refunded in full. 
  
  Sincerely,
  
  ********* Pillowsen I called quick med cards back to inform them of their mistake, I was given an apology for the mix up but told they couldn't refund me my $153.75 due to the fact that I had already seen the doctor and that services had been rendered. I explained to the representative that I was informed by one of their representatives to pay for services that were not needed. Quick med cards has been unwilling to offer me a refund for a mistake that was made on their part and I would like a full refund for the services that were not needed on 10/25/2024. On the document attached the first line shows that I was able to extend the card before it expired. The second line is for the new account I was told I had to start. Quick med cards had the same information as the state and they would've been able to see that I wasn't actually fully expired until 10'26/2024.

  Business Response

  Date: 12/21/2024

  Hi *********,

  Our sincerest apologies for any inconvenience you may have encountered since your most recent transaction with our company. There is no intention to create any misunderstanding regarding the current renewal policies of the state of ********. We adhere to specific guidelines during the current renewal procedure. When a certification is approaching its expiration date, we typically recommend that patients schedule an appointment for a certificate renewal. A year's extension of your medical card is possible by contacting the state and making a payment. Since we have processed and recertified you for the current year, we are able to provide a $70 renewal at your next renewal appointment. When you are prepared to renew again, please inform us, and we will handle the discounted offer on your behalf. Should you have any additional inquiries or require additional support, please do not hesitate to contact us.
  
  All the best

  QuickMedCaerds

  Business Response

  Date: 01/06/2025

  Hi *********, 
  
  I hope that you are doing well. I wanted to personally thank you for taking the time to provide us with your feedback. We appreciate the opportunity to address your concerns and value your input. We understand why you were hesitant to accept our initial offer to address your concern. We sincerely appreciate the chance to provide this updated offer to you. We are willing to provide a partial refund of $108.47, which is less than $45.00 to cover the doctor's time to recertify you this year. You may opt to use this for the next few years (up to 3 years, given that you apply for an extension from the state), and we can still offer you a renewal fee of only $70.00 on your next recertification.
   
  We hope that this will provide a beneficial avenue to continue working with us in the future. We value your business and would love to continue helping you with your medical needs.
  

  All the best
  QuickMedCards

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to know where the refund will be sent.
  
  Sincerely,
  
  ********* Pillows

  Business Response

  Date: 01/13/2025

  Hi ********, 
  
  We issued a refund to you. The money has left our company account. The attached screenshot is proof. Our bank said it takes at least 5-10 business days for the funds to reach your bank account. The timing depends on your bank. 
  
  Feel free to let us know if you have any questions.
  
  All the best
  
  QuickMedCards

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 22403865
  
  
  
  I am rejecting this response because: I included all the reasons why and customer service is not willing to work with me at all. You don't get the same person and they don't review the same information. I insist upon a full refund and have notified the attorney general as well. I can provide a positive COVID test if you require it.
  
  
  
  Sincerely,
  
  
  
  Stephanie Methenyone to actually listen to you and who has read ALL of your communications. They simply state "policy." I have covid and am unable to work this week and need that money for groceries and gas. My vehicle needs a repair as well. Nobody is listening.

  Business Response

  Date: 10/10/2024

  Hi BBB team,

  Thank you for this notification. 

  The complainant, during her call with us, did not mention about having Covid. She requested her appointment to be canceled because of reasons she provided like unforseen car repair, groceries and other expenses which is different from this complaint. We find her claim to have Covid  an unfounded one just to get a refund.

  We reminded her during the calls we've handled about our no-refund policy, which she agreed upon during her appointment booking and offered her to reschedule her appointment at her convenient time. She declined the reschedule option which can be done at future time.

  We sincerely hope that BBB team understands that we stand with our refund policy due to her unfounded claims.

  Thank you.

   

   

   

  Business Response

  Date: 10/11/2024

  Dear BBB,
  
  Thank you for your feedback. We understand that unforeseen circumstances, such as car repairs and essential expenses, can arise. Our records show that the patient initially requested to cancel your appointment for these reasons, and we communicated our refund policy, which we must adhere to in order to maintain fairness for all our patients. 
  
  As mentioned, the patient is still welcome to reschedule the appointment at a convenient time, as long as no dispute has been initiated. We strive to provide flexibility within the bounds of our policies and would be happy to assist her in rescheduling when she is ready.
  
  Thank you for your understanding.
  
  Sincerely,  

  Staff at QuickMedCards

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22403865
  
  
  
  I am rejecting this response because: 

  I have given whole notice and reason to receive a refund. I have filed a complaint. I would simply like a refund for services not used please. 
  
  
  
  Sincerely,
  
  
  
  Stephanie Metheny

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22403865
  
  
  
  I am rejecting this response because: I do not accept unclear policy hidden in pages of terms and conditions with prompt attempt to take care of this. I will hire an attorney and go to court before I accept this response. I will supply any documentation necessary. I am a consumer being taken advantage of. 
  
  
  
  Sincerely,
  
  
  
  Stephanie Metheny

  Customer Answer

  Date: 10/15/2024

  They will not allow me access to my account linked through Google and will not refund me. I have been trying all day. It's intentional to not refund me and tell me tomorrow I missed my appointment and not allow changes when I'm working. I work 50+ hour weeks. It's busy season at my job. Someone quit without notice after calling out for a week and I'm the only other person trained in that role. This is OUTRAGEOUS. No one is listening. I'm being prevented from any access at the same time. The stress you are causing me is overwhelming and mentally debilitating. Refund me now I have been trying to reschedule my appointment all day to delay while this issue is addressed and have been denied access. 

  Customer Answer

  Date: 10/15/2024

  In addition, I can no longer login in to my account to take appropriate steps and action. They are refusing to refund me and also refusing to allow me access to my account. I could login Saturday and today with the same saved information I can no longer login. REFUND. I am being prevented from getting a refund or having or changing an appointment and accessing my history. 

  Business Response

  Date: 10/15/2024

  Hi BBB team,

  We will stick with our no-refund policy which the customer agreed upon when she booked her appointment. The reasons she provided during her conversations with us and in this complaint varied. She still has the option to reschedule her appointment at her own convenience. 

   

  Thank you.

   

  Business Response

  Date: 10/16/2024

  HI BBB team,

  Before they proceed with booking their appointments, our clients agree to the terms and conditions as well as our refund policy. 

  Please take note that there is a "yes" that the customer agreed to our term of use and our refund policy.

  Thank you. 

   

  Business Response

  Date: 10/16/2024

  Thank you, BBB team. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 22324896
  
  
  
  I am rejecting this response because:

  1.  The Doctor was not online.  I also sent a chat message what was unanswered on both calls.  I remained on the call  when I contacted the office via teams.  I have electronic records of those calls.  At no point did the Doctor join into the online appointment during the time that I was on a open call with the office. 

  2.  I was told that I would be provided a refund MINUS a fee if I did not dispute the charge.  A CC dispute is already in progress.

  3. A full refund can be processed and will end the dispute.
  
  
  
  Sincerely,
  
  
  
  Suzanne White

  Business Response

  Date: 09/24/2024

  Hi BBB team,

  Good day!

  This complaint is very unfortunate and sad. The provider mentioned that she was also online for their video call both times during their initial and rescheduled appointment, however, she could not see the complainant being available for the call. The provider tried to call via the mobile number provided but was not answered to. As per our refund policy (as embodied in our Terms of Use, to she had agreed to when she booked the appointment), we can only reschedule the complainant as our provider insisted that she was there during their scheduled appointments, to which the reschedule offer was declined. 

  We aim for a resolution on this matter through a refund. We cannot issue a refund, however, if a bank dispute has been initiated. 

  We ask that the bank dispute be called off so that we can process a refund for our plaintiff and give a resolution to this issue.

  Thank you. 

  Business Response

  Date: 10/16/2024

  HI BBB team,

  The customer failed to show up on her booked appointments. We have reached out to the assigned provider for this patient, who waited for the customer and it was confirmed that the customer did not show up on her appointment and when the provider reached out via her phone, the customer cannot be contacted. 

  A bank dispute was already filed by this customer so we won't be able to issue a refund anymore. 

   

  Thank you. 

  Business Response

  Date: 10/16/2024

  HI BBB team,

  The customer failed to show up on her booked appointments. We have reached out to the assigned provider for this patient, who waited for the customer and it was confirmed that the customer did not show up on her appointment and when the provider reached out via her phone, the customer cannot be contacted. 

  A bank dispute was already filed by this customer so we won't be able to issue a refund anymore. 

   

  Thank you.
  

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22324896
  
  
  The Customer did indeed show up for both appts and kept the line open while she called into the home office inquiring regarding the appointment.   On the first missed appointment, I was told that the office could not control the doctors, and the appointment was rescheduled.  Not only did the doctor not show at the appointed time, the doctor still had not joined when the call with the home office ended.

  The second appt was a repeat of the first regarding the doctor not showing.  The Quick Med Cards was again called, and I requested that I not be charged for a service I did not receive.  I was charged anyways.

  Quick Med Cards did finally offer a refund, minus servicing fees.   Given the situation, servicing fees do not seem appropriate.

  Quick Med Cards can now add lying to their list of "services" they provide.

  I should have done my research better both on the vendor and the doctor, both of whom have a long list of reviews of providing the same poor/lack of service to their clients.

  Sincerely,
  

  
  
  
  Suzanne White

  Business Response

  Date: 10/16/2024

  Hi BBB team,

  The provider, after not being able to meet the customer, tried calling the mobile number but was not able to still reach the customer. 

  The processing fee that we subtract from the supposed refund option which was declined by the customer, are small processing fee which credit card companies charge which we don’t have control over.

  At this point, we cannot issue a refund anymore, as a bank dispute was initiated by the customer.

  Thank you.

  Customer Answer

  Date: 10/18/2024

   
  
  Complaint: 22324896
  

  Since the provider was able to and did in fact reach me by cell, I am unclear why the doctor would not have been able to?  Another lie.

  A refund can certainly be issued and would in fact resolve the dispute.

  Since I asked that my card not be charged as I did not receive the service I had requested, and it was anyways, I don't see why I am responsible for any servicing charge.  Additionally, I have received refunds from other suppliers/vendors and do not have service charges attached.  In my own business, where I accept credit cards for payment, I do not pass on any servicing fee for a refund.   This is outside the norm and seems like another money grab

  This is extremely poor and dishonest service from a company who is in the health industry.  Clearly, they are in it just to make a quick buck.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent website/company who do not work directly with the doctor's ******* The doctor's ***** was very friendly and explained the process to me and when I was told I would need to be enrolled and settled with a different regular practitioner in order to provide documentation they opted to cancel the appointment and I was to be issued a full refund as the appointment hadn't even occurred and is several days out. They did not know who or what I was referring to and stated it must have been a third party site. I had to search for these people just to get contact info and was told that the consultant fee was none refundable even though the appointment never occurred and they told me I could recieve a full refund with no issues. At this point I'm beyond aggravated because theore I research this company the more complaints I find and they state they are leaf well recommended company and they are not. I've filed a fraud report with my credit card company as well as a police report against them. Only talk directly with the actual doctor's ****** and utilize the state website for information and official sites. These people are full on scam artists.

  Business Response

  Date: 04/14/2023

  Hi BBB department,

  Thanks for reaching out to us and informing us about AZ patient Tealjoy Groove. According to our investigation, the patient called our ************************ a day before the medical provider sent an update that they were canceling the patient's appointment and that the patient might be eligible for a refund if it couldn't be rescheduled. The ************* representative provided our refund policy and has offered to reschedule if it's possible, but the call got disconnected or the patient hung up due to frustration. 
  
  The provider's office in ******* just sent ** an email today stating the cancellation of the patient's appointment due to a lack of medical records to support her condition. If this had been updated or sent to us the same day that the patient called our customer care support, we could have honored their refund request during that interaction. We will definitely reach out to the patient and process the proper refund of their appointment payments.
  
  Regards,
  ******

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this service to apply for a medical Mar card in **. They reached out in Jan to renew and I agreed and paid for the service. Once complete and the doctor approved, he stated they were too early send into the *********** for renewal and he would do so once he was able to. He never called in the approval and I could not get my card renewed. I have To pay another service to do it again and I received no explanation or refund from the company for not certifying me with the state. They fail to provide the service in which I paid for.

  Business Response

  Date: 02/14/2023

  Good day,
  
  We appreciate the opportunity to start investigating the patient's complaint and take the appropriate measures in such situations. You can rest assured that we will communicate with the patient and make the appropriate decision regarding his case. Please allow us some time to conduct an investigation and coordinate any updates with ************************* directly. Once we've examined all possible outcomes for his case, we'll let you know what we discussed and how things transpired.
  
  Wishing you the best,
  
  ******