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Business Profile

Moving Brokers

Move Smart Relocation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: March 27, 2021 - I paid $821.00 as a deposit on a move scheduled for July 30, 2021 - July 31, 2021 reference #L*******. On April 26, 2021 @ 3:42 pm/PST due to health issues. I emailed ***************************** & asked him to cancel my move. According to the contract my 72 hour grace ****** for a full refund had passed & I would receive a credit on my deposit for 24 months (2years) to use for a future interstate move by March 27, 2023. He responded by email on 4/26/21 @3:57 pm & asked if I wanted to cancel or put the move on hold? I asked on 4/26/21 @4:46pm what was the ****************** of placing a move on hold or cancelling it? On 4/27/21 @5:59am he said that "Placing the move on hold allows you to use the credit at any time within the next 2 years. Canceling would mean you don't want to use our services." After further discussions on 4/27/21 @10:33am I choose to keep my move on hold. On January 18, 2022 at 5:49am I reached out to ***************************** again expressing that I will not be relocating due to foot surgery and the covid-19 pandemic. I asked him if I could transfer my deposit to my sister who lives in ************, ** who wanted to relocate to ****** sometime in 2022. This is when I didn't get a response from him. I called him at ************** which was suppose to be a direct contact number for him but no one picked up and I wasn't allowed to leave a message as though my number was blocked. The same thing happened when I called their ************** number. So I continued trying but no luck. I did't get a response from anyone. It doesn't show they went out of *************** I am at the end of my ************* don't plan on moving ********** failed to communicate with me so, I believe I'm intitled to a full refunded of my deposit back onto my credit card ending ****. Furthermore, they are denying me access to my estimate and all agreements for reference #*******. It says "document expired! Call customer Service!" I tried that and no answer.

Move Smart Relocation LLC is NOT a BBB Accredited Business.

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