Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April I was getting quotes for a move from *******, IL to *********, **. I saw a ******** ad that offered a low price for a cross country move, so I completed the form. Following that, I received phone calls from what I now know were moving brokers. After speaking with **** at Nimbus Relocation, I felt that he answered all of my questions and using their services seemed like the best option for our move. I was quoted approximately $12k for the move and was sent a contract that I was pressured to sign right away so I wouldn't lose the discounts I had received. For reference, I had been quoted around $20k for the move from reputable carriers. When we discussed insurance, I was told we'd have $10k in coverage and we could purchase extra if we wanted. I chose to waive the extra coverage because we had moved a number of times over the past 10 years and haven't had anything broken, damaged or missing in that move. I was then transitioned to work with ****. In the time leading up to the move, he was very unresponsive. The weekend prior to our move we had a quality assurance call and they charged us $4000 more because they grossly underestimate how many boxes we would ******* the end, when the movers arrived, they walked through and charged us $8000 more, which we had to pay or they wouldn't move our items. The movers showed up 3 days late and took 3 days to clear our home. Beyond that, we had requested a delivery date of 7/23 and they didn't arrive with our items until 8/1. In the midst of this, no one knew where our items were and could never give us any answers. Their customer service was horrible, and their business practices were shady. These companies prey on people that are under stress with an upcoming move and end up raking them over the coals and costing them 2-3x more than they were expecting.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nimbus sales representatives ******* and **** both lied to me in the process of the move. I was given much much lower quotes than what I paid. I paid about 2 x my initial quote. They failed to note multiple items that I told them about and undersold the cost to get the job done I was told by ******* he put full replacement value on our move. That was not the case. About $4000 damage was dont to our goods and they will only pay $0.60 a pound. So out expensive lightweight items we are getting a couple quarters for. The moving company lost our couch legs and we now have to go buy a new couch with a small insurance pay out. The moving company threw some of our items in the back of the truck unprotected and ruined them. They were supposed to pack and disassemble items but did not. All the damage and Nimbus wont help cover what their sales member ******* said was written into the move contract. Of course the fine print at the bottom says it is $0.60 and you should get full replacement through your own insurance provider. They lied throughout the whole process and will not make anything right

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a quote for a long-distance move. While the employees I spoke with seemed nice, I believe the business practices in bad faith. I was originally quoted a price of 300 sq ft. The quote increased after the final call before pickup to 350 sq ft. The system used to estimate the square footage is unrealistic. Compared to the original estimate, there were large items that were not included, as I got rid of them in consideration of the move. The original quote included a bookcase, I only have a bookshelf (listed) and a computer desk (donated), 20 medium boxes and all other items as listed. Final count, I had 12 medium, 4 small, and 2 large boxes. I got rid of two of four listed barstools and was requoted at only 50 sq ft more than the original quote, with an additional deposit to reflect.They sold me on not having any complaints with the DoT, knowing they are a broker and have no trucks. When the carrier arrived the day of, they quickly estimated my move at 700 sq ft on sight. The final total ended up at 650 sq ft. This put me in a bind because I had no other options on short notice. They arrived late in the evening, but I would not be eligible to get my deposit back.The original estimate amount was not realistic and resulted in an unexpected price increase of double. That is a large margin of error, especially for a company specializing in moving. I was moving out of a 650 square foot apartment 1 bed, 1 bath. The surface area/stacking of the items was also not explained or described before pick up. The contract states I have 30 business days from the first available pickup date (5/17/24), however, there is an estimate of 1-12 business days based on distance. It is now 6/3/24 and the AirTag in my belongings has not left ***** or moved in about three weeks. I spoke to a representative today, they said they would call back by the end of the day, but they have not.I believe the company intentionally underquotes to persuade customers into an agreement.

  Customer Answer

  Date: 06/04/2024

  Due at delivery (shown in the image) is the balance after paying the deposit (listed) $1455.40 + the $2000 paid at pick up to ******* *************** With the balance due (*******) at delivery, the projected total is $4873.39 for an originally quoted price of $2483.40

  Business Response

  Date: 06/04/2024

  We apologize for any stress or inconvenience you have faced during your relocation process. We do our best to keep every part of your move simple and easy to understand. We provide our customers with moving estimates based on the volume of the inventory list they provide us. During the process of booking your move our representative, **** received a short inventory and was assured that was the complete inventory. Our representatives are trained to ask an extensive list of questions that help gather an accurate inventory, they rely on the customer to be completely open during this process to ensure minimal discrepancies on your inventory. The inventory was signed and agreed to by the customer when booking the move on 3/12/24. During quality assurance our representative was giving a small change in inventory and he worked with the information provided to him by the customer, the revisions were reviewed by the customer then signed & paid for on 5/08/24.  On the day of the move if there are any extra cubic feet not listed the ******* onsite will provide you with a revised estimate to properly move the items. When the movers got there, they discovered an additional 300 cubic feet. The team of movers on site were kind & respectful, they even gave a $250 discount on the onsite revisions to help the customer. We see that the customer then signed & agreed to the revisions on 5/10/24 during your pickup. Even after receiving a discount from the crew onsite, the customer called in to the office to push for a discount through our side without notifying our office of the previous discount. The customer selected a first available delivery date of 5/17/24, the customer has been confirmed & notified for delivery for this weekend. We are fully compliant with all DOT laws and guidelines, no part of this move was overcharged or wrongly priced. Everything was done by the book and all paperwork was signed for by the customer. Please feel free to provide any additional information to ******************************************, if there's anything we can do to rectify this issue then we'd be obliged to help.

• Initial Complaint

  Date:06/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nimbus called many times and and said they want our business and will do as much as they can. They asked me to list the items that needed to be moved and we provided the list of items. They estimated the cubic ft as 684 cf. we only know about the items but had no clue about the cubic ft. Now when the truck arrived, they said its a third party and not sure how they estimated so low cf. and is asking for double the price for what the contract we signed. The contract is for $5691 and now they are saying $11900. For the same list of items and even less. Its a scam. I referred 2 more customers and one had to pay as they have to vacate in one day. But we decided not to pay as it is a scam. They talked to us about items and now they are talking about space. The calls are recorded as well. Please verify if needed. The truck driver is not ready to take the listed items aswell. $500 to $1000 more is fine but it is double the price (from $5691 to $11900 for the same list of items ( 1 king *** *********** 1 queen *** *********** 3 sofas, office ************* 75 inch tv, 6 large plastic bins, 35 medium boxed , piano n stand, 2 full ***s *********** 2 rocking chairs) Please help us in getting our money back and help other people not to fall for this trap. Please help us as soon as possible as we have to look for other movers by June 5th.

  Business Response

  Date: 06/03/2024

  We apologize for any headaches or inconvenience, we always strive to go above and beyond but unfortunately in a service industry it's impossible to make the process perfect for every customer. Upon review of your original inventory and your onsite revisions we do see quite a few discrepancies, after reviewing the call I see that there were a few items stated inaccurately to the representative handling the move. Here at Nimbus we address from the beginning of the call that you are priced on the space you take up on the truck along with any packing services needed to safely transport your items, as long as you had all items packed to specification and inventory is accurate with items & sizes then there will be no price increases. Not only did many of the items stated not match the over the phone description but I see some items were not stated at all during the inventory phase of booking your move. We will provide the documents for both your original inventory you signed and agreed to along with your onsite revisions you turned away. Your price increased due to inventory revisions that included 5 small boxes, 10 large boxes, 4 wardrobe boxes, 10 dish pack boxes, desk was larger than specified, larger than specified office chair, 2 overstuffed chairs, 2 entertainment centers, 3 seater sofa is larger & deeper than average, keyboard is actually a non portable piano, 2 coat racks, exercise equipment, leaf blower, and misc. tools. As stated in your signed estimate we can not refund your deposit if service is refused on site or 72 hours after singing you Bill of Lading. We take negative feedback seriously here at Nimbus. We pride ourselves in providing excellent customer service and honest practices. If you would like to speak to us for a resolution please don't hesitate to contact us at ************ or ********************************

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2024, I spoke with ********************* at Nimbus Relocation Services LLC, provided an estimate of items, clarified twice that I needed a specific delivery date of 04/07/24, and received a quote for $2643.55 for my move from ***, ** to ***********, **. On Tuesday, March 18, 2024, I signed a Binding Moving Estimate (Job No. A5884869) with ********************* at Nimbus Relocation Services. This estimate was for a total charge of $2689.42 based on 355 cubic square feet (cf.) of items. On March 28, 2024, I updated my inventory list with ********************* at Nimbus, the updated inventory yielded 610 cf. of items estimated, and the new total moving estimate jumped to $5542.22. On 03/28/24 I signed a second contract and a Bill of Lading. I packed all my boxes, wrapped all furniture in my moving blankets, and wrapped them with stretch wrap. The inventory provided to Nimbus was accurate, and I followed all of Nimbus moving instructions. My total became $7,500 on Sunday March 31, 2024 at pick-up. I spoke with *********************** from Nimbus Relocation multiple times over the week of April 1, 2024, regarding my concerns with the move. He offered a $1,000 refund to make it right. I replied, Yes, I will accept that, but its honestly not enough to recoup the inflated value of this move. No money has been refunded by Nimbus Relocation Services LLC as of 05/05/2024.Upon delivery on April 7, 2024, I was informed that the companys moving truck would not fit into my apartment community and that I would be charged an additional $800 on top of the remainder of my balance ($2030.24.) The driver, ***, took pity on me and offered to only charge $250 if I got my own Uhaul truck. I did this. His hired men transferred my items into the Uhaul I had rented. During this process, multiple items had been broken, boxes smashed and upside down, some empty. Once loaded, the 800 cf. rented truck was half full, which confirmed that my total was inflated.

  Business Response

  Date: 05/06/2024

  I apologize for any stress or inconvenience you have faced during your relocation process. We do our best to keep everything simple and easy to understand. We provide our customers with moving estimates based on the volume of the inventory list they provide us. On the day of the move if there are an cubic feet ,items or details not listed the ******* onsite will provide you with a revised estimate to properly move the items. ***************** is the  department we have in place to make sure that on the day of the moving  there are no surprises or changes in the price.  During your call with ***** from ****************** you added:

   1 AIR CONDITION, **  
  1 BED - BOX SPRING  
  1 BED, FOOTBOARD  
  1 BED, HEADBOARD  
  19 BOX, MED. PBO 18X18X18  
  5 BOX, MED/** PBO 18X18X24  
  1 CAT TREE
  1 CAT TREE **
  5 CHAIR, DINING  
  1 DIVIDER
  1 DOLLY
  1 FLOOR MIRROR
  1 GARBAGE CAN
  1 IRONING BOARD  
  3 PICTURES, LARGE  
  8 PLASTIC BIN, MED.
  3 PLASTIC BIN, SM.  
  1 RUG, AREA - SMALL  
  1 SHOE RACK
  1 SIDE TABLE  
  2 TABLE, END  
  1 VACUUM CLEANER  
  1 WALL SHELVES  

  ***** signed off, paid and agreed on the changes. When the movers got there, they discovered an additional 210cubic feet. There was also a lot of packing that was necessary to properly transport the items. The ******* was able to bring the price down for the packing to help keep your pockets happy. Also I got on the phone with you directly and offered you a $1000 concession in addition to what the carrier offered and your refused my offer. We are fully compliant with all DOT laws and guidelines. No part of your move was overcharged or wrongly priced. Everything was done by the book and all of your onsite paperwork was signed off. At drop-off, If a shuttle is needed to complete the delivery they have to charge for it. On your estimate it goes over Shuttle services and how much they cost. I apologize for any damages to your items, even a perfect move is still  susceptible to damages which is why our movers have claim departments and processes in place to handle damages and other claims in the unfortunate  chance that they occur. We already provide you with the claims information for your carrier and have offered assistance through the process. Please feel free to provide any additional information to ******************************************.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21669814
  
  I am rejecting this response because:

  Nimbus has done NOTHING to right the many wrongs here. Simply saying that $1,000 is not enough to cover the overcharging is NOT rejecting the offer. 
  Their actions show they were never serious about refunding any of my money. 
  Nimbus business license should be revoked as they operate in bad faith.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/08/2024

  I apologize that you feel wronged by us, upon further review we found that you were not overcharged and all pieces of this moving process were handled properly and professionally. At pick up, you were given several options which included moving the original volume for the original price as well as the freedom to pick and choose which items would be moved. They made several attempts to work with you on price. You agreed to move all of your items at the revised estimate price. Your Bill of Lading was signed leading to the acceptance of onsite revisions and was paid by the shipper(you). We offered you a $1000 concession out of courtesy, even though everything was handled properly and in DOT compliance, which you declined. You were charged accurately and signed multiple legal documents confirming the pricing breakdown and possible charges.  Please feel free to provide any additional information to ******************************************.

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21669814
  
  I am rejecting this response because:

  Nimbus is not responding to the following claims:

  -I did not reject their offer of refunding $1,000.00

  -I was wrongly charged for 820 cu. sq. ft. when I only had 420 cu. sq. ft. of items. This was confirmed when I had to rent my own truck at the end of the move and my items only took up half of the space (an 800 cu. sq. ft. Truck.)

  -No part of my interactions with ****** or their contractors was professional.

  -I wasnt given options after I signed the initial contract with Nimbus.

  -many of my items were lost or broken during this move.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud and they are scammers theyre stealing peoples stuff and deposit money ! Their Trustpilot reviews CANNOT be removed and thats why theyre so low !!! ****** reviews are taken down immediately thru a paid party !

  Business Response

  Date: 04/11/2024

  Upon for the reviewing we have determined that **** S is not a customer found in our system. We looked through our records and tried to find anything close to that name but could not find anything that would pertain closely to that job. After reviewing the pictures that were in the record of the review that he posted we also were able to determine further that this was an ex-employee who was demoted from a manager position and let go from our company if you have any further questions about how we can proceed with handling this fake review please reach out to us directly and we will be happy to explain the situation further and provide more evidence ,thank you.

  Business Response

  Date: 04/11/2024

  Upon for the reviewing we have determined that **** S is not a customer found in our system. We looked through our records and tried to find anything close to that name but could not find anything that would pertain closely to that job. After reviewing the pictures that were in the record of the review that he posted we also were able to determine further that this was an ex-employee who was demoted from a manager position and let go from our company if you have any further questions about how we can proceed with handling this fake review please reach out to us directly and we will be happy to explain the situation further and provide more evidence ,thank you.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21545842
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************