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Business Profile

Moving Brokers

Safe Ship Moving Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Ship Moving Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 574 total complaints in the last 3 years.
    • 292 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

      Business Response

      Date: 07/25/2025

      Thank you for your feedback. Safe Ship Moving Services understands how stressful it can be when theres uncertainty around a delivery timeline. While storage and delivery schedules are managed based on availability and route coordination, wed be glad to look into your order further. Your feedback is important to us, and since all calls are recorded, this matter will be reviewed internally. A representative will follow up with you directly to discuss your concerns in more detail.

    • Initial Complaint

      Date:07/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Safe Ship's address is:

      *********************************** Blvd.

      ********************

      Phone number ************* (****** is the customer service person who refused me)

      I cancelled my move and attempted to receive a refund on 7/17/2025

      Business Response

      Date: 07/18/2025

      We truly understand how challenging this time must be for you, and understand that your plans have changed. A member of our Customer Experience team will be reaching out to discuss your situation

      Customer Answer

      Date: 07/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23534035

      I am rejecting this response because:the change in cost was due to only a small change in weight and was because even though I was told I could move to Superior WI or within 500 miles of there it was now an interstate move. That change even though I was told was fine prior to paying the deposit was only told once three days prior to the move was gone over via phone call! I was also told by a representative that , we have a lot of new hires. We are sorry , and that employee will be let go. And I requested a quality review I was hung up on several times. 

      Sincerely,

      **** ********* and we signed for. Our deposit we were told we had 10 minutes to come up with an additional $4,200 dollars and if we couldnt pay our move would be canceled. He said he was going home to his wife . We panicked . I almost passed out. Moving is already difficult and now I didnt feel good. My wife said we were being scammed . She tried to talk with him but, got apologizes stating he was sorry for Jonathans lack of knowledge but, he couldnt do anything about it. The next day we called to get our deposit back as we were too scared to give this company any more money in fear they would take more. The guy was nice he said ******** would be written up or fired. He transferred us to the quality team where they lowered the quote to 9 k but we couldnt pay anything feeling like we were scammed. She then hung up on us after telling us our deposit was non refundable. Then she email binder a forfeit the deposit with a signature line. I realized i never signed that. No deposit return

      Business Response

      Date: 07/07/2025

      We at SafeShip ************ can appreciate the worry, cost and sweat that goes into moving your home.  We would never treat a client in the manner described above, never have.

      The company described above goes by the same SafeShip Movers name as us.  We believe they are out of ******************, and are a brokerage service.  They have hundreds of complaints against them in the last three years and are not a BBB member.  We are a top rated member of the BBB and are located at *********************************************************** ******, Ky 41075.

      We are sorry your family had such a bad experience in your move.  We would be happy to serve you in the future, and, if you research our company through the BBB or other sources, you will find no negative reviews whatsoever.

      Good luck in the future.

        ******* ****, Managing Partner & Operating Mgr.

       

       

       

      Business Response

      Date: 07/17/2025

      We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

      Business Response

      Date: 07/18/2025

      We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed

      Customer Answer

      Date: 07/18/2025

       
      Complaint: 23534035

      I am rejecting this response because: it doesnt state that my deposit or any action is being done . 

      Sincerely,

      **** *********

    Safe Ship Moving Services LLC is NOT a BBB Accredited Business.

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