Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day,

  It is not that me as customer didn't wanted to accept the answer given. The fact is the practice threatened to stop services if I didn't give them $1400 in deposit. I received multiple calls and letter in order to suffice this payment to them. To my surprise a few months later I receive an invoice from the practice for adicional charges, I called to make payment arrangements, at the time I was advised that I in fact had a credit and was going to receive a call back. Which never happened, their billing department decides to issue a refund without giving me a call back or notify me of such action. This hole misunderstanding would've been resolved if such callback would've been made and I would have provided a different resolution for the refund.

  My husband has not lied, we simply demand that since the practice took such lengths to get the money, take a bigger responsibility and work harder to return them to me. Not only I started an investigation with my bank and had take the time to further take actions to resolve this. Their billing department should also be able to request the money back from through their bank.

  This situation is unacceptable, suffice to say that their doctors are fabulous but unfortunately the practice it self all that cares about is how much they can charge their clients, they don't care about their well being, such a shame.

  Business Response

  Date: 10/25/2023

  Hello,

   

  To begin this was not a repair issue. A refund was issued to the patient's debit card. The card and account had been closed. I informed the patient that a case would have to be opened with her old bank. The options provided to her were: 1. open a case with ***** Fargo and have them return the money to the practice and a check would be issued for the refund amount or 2. open a case with ***** Fargo and have them move the funds from the old account to the new one. I've answered all of the patients calls as well as her husbands. The husband even falsely identified as a financial advisor and tried to contact our bank and gain access to our account; documentation can be provided. The refund was submitted and processed. Documentation of this was provided. I made it clear to the patient that I could not start another refund until the original funds were returned. 

  Again, I had numerous calls with the patient advising her that the appropriate steps were for her to contact her bank to open a case . Unfortunately, this was not the answered she wanted.