Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Clinic would like to transfer our Practice Phone and fax lines to another company having terminated our contract with Opus Virtual Offices.For three days, we have called Opus repeatedly to issue a PIN which allows Ring Central to take over the ************* and port our numbers.Opus has not responded nor issued a PIN and since it takes several business days to complete the porting, we are losing business.

  

  Business Response

  Date: 11/30/2023

  This is a very unreasonable complaint.  At no time did Opus Virtual Offices not communicate with the customer.

  1. 11/*********** - Customer requested porting of their number.

  2. 11/28 - We responded to the client that the information has been requested. (this is not information Opus Support has because it has to do with phone numbers, providers and carriers, therefore the information is different for all phone numbers)

  3. Customer called several times during the day and was repeatedly informed that the information was ordered, and we were awaiting the information.

  4. Within two business days we received the information, and it has been sent to the customer.

  5. Two business days is certainly a normal turn around. Also, we communicated with the customer every time they sent an email or called.

  6.  Information has been received and sent to customer:  ********** Address: **********************************************************

   

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Clinic has given a 30 day notice to Opus Virtual Office and would like to transfer our ************* to another company.For three days, we have called repeatedly for Opus to issue a *** that allows the new company to take over the call service..Opus has not responded nor issued the *** and since it takes several business days to port our phone lines we are losing patient. Alls and business.

  

  Business Response

  Date: 11/30/2023

  The Opus Virtual Offices customer has entered the same complaint back-to-back.

  This is a very unreasonable complaint.  At no time did Opus Virtual Offices not communicate with the customer.
  1. 11/*********** - Customer requested porting of their number.
  2. 11/28 - We responded to the client that the information has been requested. (this is not information Opus Support has because it has to do with phone numbers, providers and carriers, therefore the information is different for all phone numbers)
  3. Customer called several times during the day and was repeatedly informed that the information was ordered, and we were awaiting the information.
  4. Within two business days we received the information, and it has been sent to the customer.
  5. Two business days is certainly a normal turn around. Also, we communicated with the customer every time they sent an email or called.
  6.  Information has been received and sent to customer:  PIN: ****** Address: **********************************************************

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a month to month contract with opus. I no longer use them as I spoke to ***** (a rep ) about it. Now I am receiving calls, emails about a lawsuit being filed against me for $258 of services that were not renders after I no longer used the company for virtual address.

  

  Business Response

  Date: 09/27/2023

  Customer signed up in May 2023.  The initial contract is 90 days.  Customer made one payment on sign up and no other payment.  The amount sent to collections is due.

  Customer had another account with us in 2021 and that account was the account that billing switched to a month to month.  That account also defaulted.  If *************** would like to contact our billing department to go over details, please contact ********************************* at ************.

  Customer Answer

  Date: 09/27/2023

  This is not true I did not sign up for a 90 day contract, I signed up for a monthly/ month to month which I briefly to someone name ***** about not renewing following month. Attached is the contract showing I paid $99 which is the monthly rate. 

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for **** Virtual Office, June 19, 2023, to obtain an address for my company. I paid $199.00 for the service to receive my business address/ suite number.As of July 6, 2023, I have not been able to utilize any service from **** for my business because I do not have any of the accepted documents ****/ the *********** have on the list except my drivers license.All the documents I have to verify my identity are on the list as not accepted items.The service/ start up is not able to be completed. There is nothing **** can do to help me with the process because they say, it is the ************* requirements a service **** utilize for their company.This information should be presented as part of the process to receive services from **** before someone sign up to make sure said person is fully prepared to start up services with **** and can actually get the paid for service, not after you have paid your money, then find out that the services cannot start until a few more steps are completed and documents notarized.I requested a refund today July 6, 2023 for $199.00 fee I paid, June 19, 2023 for Virtual ************** that I cannot get or use because of identity verification documents I do not have that will get approved to complete the start up address for my company, so I can use **** services. My request was denied with no explanation, because **** do not have a valid reason/excuse to hold my money and service's for my business where never rendered. All the email stated was; I have spoken to several departments, no refund will be issued. From *************************, in accounting at **** today, July 6, 2023. **** has opted to keep my money, and the company was never able to give me any of the services I paid for, for my company.Prior to this, customer support told me through email, to go to my account to cancel the service and someone from billing will be in contact with me about my refund.

  

  Business Response

  Date: 07/18/2023

  This account is the second account that the customer signed up for. 

  The customer signed up on March 2nd and provided her two valid forms of ID. The account was activated by March 6, 2023. One month later the customer cancelled said she was not ready.  Her account was entered to close as per contract as she was already 30 days into the service.  The closing date was June 2nd, 2023, however, customer defaulted and was then disconnected for non-payment May 12, 2023.

  Customer then signed up the new account on June 19th, 2023.  A request to cancel was put in July 6th, 2023 with no reason for cancellation.  Customer's complaint states she does not have a valid form of 2nd of ID but we already have her two valid forms of ID from the earlier account.

  ********************** has faithfully processed and activated customer's account. The cancellation date for this account is September 19th.  Customer had also uploaded her Driver's license for ID and her Mailbox Agreement.  There is no reason to cancel that you were not prepared for services.

  Thank you.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20283930
  
  I am rejecting this response because:

  If **** had all my information on file, then we could have transferred it over with the new business address instead of going through the process of getting a new Mailing Agreement Notarized.

  That was the issue! I could not get the New Mailing Agreement Notarized because the document I was using was not accepted, and without that agreement, I can not receive my full mailing address (suite number) for my company, and that stopped me from being able to use **** services as a business location/ address.

  I reached out to **** support to let them know I was having an issue getting my document notarized/ coming up with a verification document on the approved list. If they already had all of my identity document's I used, someone could have stated that when I reached out and assisted me and all this could have been avoided. 
  I do not know why my document was not approved this time.

  That is why I requested a refund! I could not find anything on the approved items list to get my Mailing Agreement Notarized this time and I stated that in the emails we have between each other. No one still never said, we already have your verification from the previous time.

  I could be using my services right now with **** if that had happened.

  The previous services I started, I had to cancel because the, ******** Registered Agent contacted me, March 27, 2023, to inform me I could not operate under my current business name because it was not available.
  I reached out to **** support to inform them of this as well through email that I had to stop services/ stop operating under my former business name. 
  

  That is why I stopped the last services. **** seemed to not understand that. I am unsure why it is made to seem like I did not communicate any if of this while it was going on, but I have the emails for everything.

  All I wanted was help getting my Mailing form Notarized. 

   

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/19/2023

  ******,

  I will reach out to you by telephone today.

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  Thank you!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a virtual office through Opus Virtual Office for two years. I have always paid my lease for a year. My first problem with Opus was April 2023, I received notification that my debit card was declined. However, I knew my lease was ready for payment yet. I contacted Opus. And was told that I received the notification in error that my lease was not due until June 13, 2023. However, I was no longer going to be able to pay invoice early. I had to wait until the invoice was due. So, I contacted Opus on June 13, 2023 and informed them that I was going to be late making my payment. The nice lady that I spoke with told me that I had a grace ******* If the invoice was not paid by June 24, 2023 that my service would be temporarily suspended. I told her that I understand. She went on and explained that if I did not pay the invoice by June 29, 2023 that services would be permanently disconnected. I asked her what would be late fee be to get the service reconnected if it was permanently disconnected. She informed me that it would be a ***** fee. I told her that I understood that would work to resolve this matter. On June 29, 2023, I received four emails from Opus demanding payment. The emails went on to state no one had spoken to me which I knew was not true. And if I do not resolve this matter immediately that my account would turned over to a collection agency.

  

  Business Response

  Date: 07/05/2023

  I spoke with customer and she was pleased to hear from Opus Support to discuss her concerns and reasons for this complaint.

  The customer reported receiving multiple emails about her account.  We are investigating why the customer would receive multiple emails in one day for non-payment.

  We intend to remedy this and let our customer know that we welcome her back anytime.

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company doesn't care about customers and continues with threatening emails (not sure if is automated as I receive them more frequently now) They are forcing me to cancel my account through their website where I have to check a button that I agree on paying one month extra. I won't do it as I do not agree on paying that month extra for a service I won't use.At the beginning I was charged for a service that I didn't have. My account was not full setup yet and I did not have mailing address service. However they fully charged me for 2 months before my account was finally setup Being said that I am not claiming the first 2 months they collected the money from my credit card, I just want to get rid of OPUS Virtual office and DO the cancellation by themselves being effective the last month that they collected the money from my credit card. After that I don't owe you anything, I called and explained reasons for cancelation but they do not want to hear you, they just want your money and everything is automated for them. So I am continuing receiving threatening email and phone calls (Everyday)

  

  Business Response

  Date: 06/13/2023

  Opus Virtual Offices takes great pride in offering our customers top customer service.  As most companies require a 6 month or 12 month commitment, opus offers a 30 day notice requiring one last payment to be made, therefore giving the client the ability to leave at any time after 30 days with proper notice.  As with most business services we prepay our services to afford the most competitive pricing for the customer.  Clients last payment was made in April, 2023. The final payment if client requested cancellation would have been May, 2023.  Client did not communicate a cancellation and there fore the May payment was now due.  Clients account is currently closed for non-payment.

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20131721
  
  I am rejecting this response because I tried to negotiate with them before I file any complaint. The said they couldn't close my account and I must do it online, but now they did and also told me by phone I would be reported to the credit business bureau:
  

  They were charging my credit card for 4 months without completing the service activation (see image file containing conversation). I realized they were charging me after months I began to use the mailing service (which is the main service I hire them for) Since they wouldn't reimburse me that money i requested voiding the extra month payment for closing the account but they did not want to negotiate anything. 

  I can pay them the extra month (the non payment amount they claim) if they refund me the 4 months they charged me for a service I didn't enjoy 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/16/2023

  1. Customer signed up on Saturday, October 22, 2023, at 7:22 pm.  
  2. Phones were activated on Monday, October 24, 2023.
  3. Customer was sent Welcome Email with full address disclosure on Monday, October 24, 2023, which read as follows: -  Please follow these instructions to log into the customer portal for additional information needed to activate your mailing address.
  5. Opus prepays our services for each client to continue to give them a very affordable virtual office for their business.
  6. Customer was notified again by support to please upload forms
  7. Customer uploaded forms on March 2, 2023, and we sent the IDs to the location to afford the customer to activate mail services for scanning or forwarding if desired.
  8. At all times client's account was active to receive phone calls and to receive mail. Opus stands that we made proper communication and awareness to customer to service his active account. We are sorry that he does not feel he should pay for previous service. As stated on previous answer, client is no longer active with Opus due to non-payment. It was only one payment to fulfill his contract which was not made.

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20131721
  
  I am rejecting this response because:

   

  They accept they did not have my service complete, you can see on previous attached image that my service was not complete, they admitted by phone as well that I couldn't enjoy full service till my documents were uploaded. However they were charging me full price form day one

  I demand they give me a credit for all those months they charge me unfaithfully

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/23/2023

  I actually spoke with our customer and came to an agreement that he would receive a letter from Opus Virtual Offices advising him that his account closed in good standing and the final payment was waived having no payments left on account.

  The letter will also confirm that ************************** account will not be sent to collections based on the account being in good standing.  We would like the customer to confirm.  Thank you.

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have received an email from *******************************, Directir of Operations at OPUS Virtual Offices. I wish they could have transferred me to her way before to solve this problem without filing a complaint.

  Complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location on several different times has received mail for me and I have not received it in time and it has caused me to even miss deadlines. I recently received a package that was confirmed to be received yesterday morning. I paid for overnight delivery so that I could get it yesterday and I still have not received the package when I called to speak to the woman she was telling me she was busy eating lunch, which I think is pretty unprofessional, given the fact that something was signed for 9:45 AM the day before and it was an overnight package. She doesnt even know if she received it or not. I have not gotten any notifications about receiving mail, but I use this address for most of my business cards and correspondence, so Im not sure exactly why Im not receiving my mail notifications but I feel like this service is not worth the money Im paying at all.

  

  Business Response

  Date: 05/31/2023

  Opus Virtual Offices strives to provide the best customer service to our clientele at all times.
  We have spoken to our client and assured her we have corrected the issues that she experienced at hand.
  We thank her as well for her patience and understanding on this matter.
  

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Opus to receive my company mail and forward it to my home address. I was paying $99.00 dollars per month and i wasn't getting the mail on my home so I imagined i haven't received anything.Months later i found out that my company was terminated due to the fact that my annual report wasn't filled out and sent back to Secretary of state. As a busy person with multiple companies i didn't have time to look if they were doing their job. Long story short the forwarding wasn't happening and i had to incur huge expenses to reinstate my company. Tried to get a refund for it or at least not being charged for the 30 days notice to cancel the services and they had refused.Terrible company and employees are rude when you call.

  

  Business Response

  Date: 05/04/2023

  Dear ******,

  We have sent verification of the returned mail.  The mail was returned by the post office as undeliverable.  Opus did reach out to customer to verify the forwarding address of which we had no reply a few times.

  We still have the mail and can forward to the customer again.  If cancellation is still requested we can close the account immediately as opposed to the 30 day notice.  We are going to reach out to customer via phone also.

   

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OPUS VO has provided office services for myself and my wife's business. I provided a card for my wife to use and provided payments for May 3, June 26, July 26, and August 26. She cancelled her services in September, they disputed her cancellation, she then cancelled again in October. She has spoken to multiple representatives to force cancellation. They charged my card on October 9 after this cancellation. I called and explained that August 26 was the last payment I authorized. The representative confirmed that the **** charged was my ****. I then reiterated that any charges past July 26 are not authorized by me (mistakenly stated July after reviewing bank records actual date is August 26). The representative also stated that they would charge my card through to December. The representative suggested I remove my card from the account ( account that does not belong to me and that services has been cancelled). I suggested she bill the business if there are some unsettled fees. The representative became rude and really forward about the fact that they would continue to charge my card despite the fact that I was verbally disputing the charges as the confirmed cardholder, and not the business owner that they provided services for. This company has trap door tactics when it comes to terminating services. They will confirm your identity and discuss your account via phone, but will not cancel services via phone, even after confirming your identity. The cancellation process is difficult to navigate via website. I am a Armed Forces Veteran currently using their services for my small business. I will follow their process to cancel any and all services provided by OPUS VO.

  

  Business Response

  Date: 10/20/2022

  **************** spoke to the billing department and said he let his wife borrow his card until July.
  We informed **************** to advise his wife to do a credit card update he refused; however, he did submit a credit card update for his company in September. ****************, at no given point, mentioned a cancellation; he argued that all charges would be disputed for his wife's account. This is an overall communication issue between husband and wife.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18195296
  
  I am rejecting this response because:

  The statement is not true. This is not a dispute between husband and wife.My dispute is because of an charges after The August payment are not authorized by me. The agreement that they have with business, is between Opus and that business. I dont have an agreement with Opus for those charges.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/24/2022

  We will reach out to customer for further clarification. Customer may also phone me direct at ************. *******************************, Dir of Operations

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day I officially started using the service was January 21, 2022. I made several payments monthly until I cancelled before my June payment was due. However, after cancellation I sent a follow up email saying I cancelled the service the email was dated June 30th. However, even after cancellation my card was attempted to continue to be charged. Now, I received a email saying I owe a balance from a debt collection agency. When the agreed months in the contract is for 3 months. I havent received any prior communication outside trying to collect more money which I cancelled the service by then. I spoke to a rep saying there isnt anything they can do I left a voicemail as well about my cancellation and also just recently you speak to a supervisor. I am very unsatisfied and its seems as if though you cant cancel or they will make an attempt to attach an owed balanced.

  

  Business Response

  Date: 10/11/2022

  Here are the details of the account;.

  The customer requested to cancel the account on 6/2/2022. Notice states that this was a 30-day notice based on the end of the contract; therefore cancellation date was 7/20/2022. Accounts Payable sent an email informing the customer that we were sorry to see them go and the account would close on 7/20/2022. The final payment on this account was on 6/15/2022 and was not received. On 6/16/2022 and 6/17/2022, we notified the customer by phone and email that the payment was declined. We notified the customer again on 6/20, 6/21, 6/22, 6/23, and 6/24 that payment was declining. The account was temporarily disconnected. Accounts payable notified the customer on 6/29/2022. The customer was sent an email on 6/29/2022 that the account was now permanently disconnected. With no contact from the customer, accounts payable sent the account to collections on 8/29/2022. The attempts made on the account for payment were all for the required June payment.
  Thank you.