Important information
- Customer Complaint:This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.
Complaints
This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 597 total complaints in the last 3 years.
- 136 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought laptop computer from Office Depot on 12/3/22. Total cost of $604.75 included one year of McAfee LiveSafe & 1 yr. O. Depot tech support. Credit card issuer notified me of questionable charges of $99.99 (12/4/23) & $129.99 (12/5/23) in 12/2023. Was told that these 2 items were auto renewing even though at no time before or during the purchase was I told that they would be more than 1 year services. Charges were disputed. O. Depot sent $99.99 credit to my account. The $129.99 credit came in after credit card issuer had closed the account and issued a new card. I have spoken with O. Depot **************** many times. They put me on hold to consult their supervisors and issue me "Ticket" #s they say means a refund is coming, but, so far, I still have not received the $129.99. Card issuer has reopened old account to receive the refund when O. Depot issues the refund.
Business Response
Date: 03/26/2024
Dear BBB:
Thank you for forwarding our customers complaint. We emailed the customer with a heartfelt apology and addition; We given full credit for her subscriptions today and cancelled her subscriptions. Depending on your card issuing banks internal guidelines, you can expect this to be reflected to you within 3-5 business days.
We regret any disruption this may have caused.
Sincerely,?
*************************?
Executive Customer Relations?
**********************?
Case 240322-001493Initial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the Business Select program at Office Depot. There is a 30-day free trial period with no charge if canceled before that time. I called and cancelled before the 30-day trial. Confirmation# ******-01843 and then received an email that they charged my account the $49 annual fee. I have contacted the customer service number they provided. I have waited on hold each time an average of 40 minutes. I have been told they have filed a ticket, and it would be sent to the back office. Ticket#******-019. This has not been resolved. I've contacted them again and all I get is that they will have to open another ticket and send it to the back office, again. I asked to speak with a supervisor, waited on hold for 45 minutes while the agent was "connecting me" with a supervisor, only to have her say she was connecting me then the line was disconnected. I called back waited another 40 minutes explained the situation, was told to contact a different number, **************. I contacted that number, and they said it is a wrong number and that they are not connected to Office Depot. I am so frustrated and cannot get ANYONE to help me.All I want is a refund of the annual fee that they should not have charged me in the first place.Business Response
Date: 04/03/2024
Dear BBB,
The customer had been refunded as of 3/21 and an email has been sent to resolve the issue.
Thank you
Customer Relations
Case# ******-009943
Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem isn't so much the money spent on my supplies but the attitude I received when conducting my business there. The employees acted like they were better than me and only decided to help after I had to shout across the store for their attention. *************** needs to have some new people that treat me with better service.Business Response
Date: 03/22/2024
Dear BBB,
I have attempted to reach Ms. Channing to confirm the store's location but, have been unsuccessful.
Sincerely,
*************************
Executive Consumer Relations
Office Depot
Case 240315-008981
Initial Complaint
Date:03/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 4, 2024 I ordered printer ink at the Office Depot in ******, ******** to be shipped directly to the store for my pick up. Order was returned to the warehouse before the delivery date. It is March 15, 2024, after 4 communications with Office Depot I am still trying to get a refund on the ink that I never received.Business Response
Date: 03/15/2024
Dear BBB,
Thank you for forwarding our customers complaint. I've gone ahead and issued customer full refund of $319.52 and advised him to allow 3-7 days for the refund to post.Sincerely,
***********************
Executive Customer Relations
**********************
Case # 240315-008954Customer Answer
Date: 03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, they have reimbursed my money and find that this resolution is satisfactory to me.
Sincerely,
**********************Initial Complaint
Date:03/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a product from their online website for 4 plastic containers that the site claimed they were available at the moment of purchase to be picked up, later same day I received an email saying that they couldnt fullfilled my order and they cancelled it, no more, they did charge my card, I tried to contact them and they never responded with any solution for this issueBusiness Response
Date: 03/26/2024
Dear BBB,
Thank you for forwarding our customers complaint. The customer was fully refunded for containers for $43.96. The customer also
received a gift card for $20.00. This resolved the issue for customer.
Sincerely,
*******************
Executive Customer Relations
**********************
Ref # ******-016434Initial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a printer with Office Depot in December. The printer out of the box had a problem with printing a black bar down the page. I worked with the manufacturer through multiple calls to try to correct this issue. They were unable to. I called Office Depot and was told to take it back to the store with documentation provided by Office Depot call center personnel. They indicated that the printer was covered both by warranty and a protection plan and the store should be able to help us with a replacement. After going to the store, I was informed that they could not help me. I called the office depot customer service line back and the agent was then unable to confirm any details of the order including ones that were provided the day before. The printer has never worked properly and I need a replacement.Business Response
Date: 03/19/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. Due to the printer not functioning properly from when it was taken out of the box, a full reimbursement for the printer and the protection plan has been issued via a check by U.S. Mail. A reimbursement has been issued in this case as the printer not working out of the box is considered as a pre-existing issue that is not covered under the warranty. We have asked the customer to allow up to six business days for the two checks to arrive via **** after processing is completed.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-011585Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I bought a Executive High-back chair from Office Depot 12-6-2022 on a Christmas sale for $116.75 with original price being $269.99. it comes with a 5 year warranty and we made a claim on the armrest and lower seat cushion which wore and something in the bottom cushion was poking me in the ****. They sent wrong parts and not even the correct color. Contacted them back and they say they cant get the replacement parts anymore and offered us a gift card for purchase price of $116.75. First off we cant replace the chair she has for that and its not our problem they discontinued a chair while it is still under warranty. CS didnt care and was no help and rather rude, or I refused the gift card and asked them to replace the chair with one that is just as comfortable as the one she has and the quality and options be there. CS (****) refused. I try to then reach corporate office, and there is no way to get a hold of them by phone.Business Response
Date: 03/13/2024
Dear BBB,
Thank you for forwarding our customers complaint. The customer was offered a gift card for $116.75 by the warranty team because this is the original price the customer paid. This is standard. However, as a 1 time accommodation, I issued customer an additional gift card for $153.24 which will make up the difference in the cost. The customer accepted this outcome.Sincerely,
***********************
Executive Customer Relations
**********************
Case # 240312-009105Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I would like to wait to close case just in case there are any complications on receiving the credits from Office Depot.
Sincerely,
*******/*********************Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Via ********* website, I ordered quantity 2, of IDust-off Disposable Dusters (12 Pk) / ********. ******* Customer Order Number: *************** In spite of numerous requests and phone calls relayed through ******* customer service, ********************** failed at every point of service outlined below, to deliver as agreed, or even attempt to contact me after the 2nd failure to deliver. Along the way, I have been forced to endure multiple 48hr windows to "give them time" to respond. In all I have lost multiple HOURS speaking to ******* reps, writing emails, etc. culminating in the single worst series of experiences I've ever had in ordering anything on line in over 20 years. It is a spectacular display of gross incompetence, negligence, and disrespect.The problem began by delivering only 1 of the 2 cases as indicated in the attached POD, which is accompanied by a message claiming both were delivered. Numerous emails and phone calls were made to ******* leading to a 2nd delivery attempt, where even as I was on the phone with the driver, their arrogance and lack of awareness led to delivery at some entirely other unknown community. See the attached "Fraudulent Delivery Attempt" outlining the details. I told him my wife would be waiting at the door, but he never arrived. He would know he was at the wrong address if he would have bothered to knock or look for my wife standing in a door! But nope, HE's the competent professional here.Both ******* and Office Depot have failed themselves as well as me, by employing vague claims of delivery instead of PROOF of delivery. There are no photos, no courier information, no tracking numbers, and no accountability. Everyone involved has lost as a result, but a random stranger was rewarded with valuable merchandise! This product is available in abundance, please deliver as agreed. It is unethical to penalize your customers for the gross incompetence and negligence of a transaction's facilitators, and leave them empty handed. Thx!Business Response
Date: 03/12/2024
Dear BBB,
Thank you for forwarding our customers complaint. I emailed customer and apologized and had the customer fully refunded for the 1 package that was missing. I also submitted for the customer to get a $65.00 gift card emailed to him. The original item he ordered is out of stock currently. The gift card he will get I suggested a different brand of canned air he could purchase. So, he gets his money back and Office Depot will be sending him a gift card for his troubles.Sincerely,
***********************
Executive Customer Relations
**********************
Case # 240309-000316Customer Answer
Date: 03/20/2024
The resolution is incomplete. I will be satisfied and close the complaint as resolved once the promised refund has posted to my account, but their method requires me to wait until up to the 27th of this month to see that fulfilled. I otherwise appreciate ******'s apology and good faith effort to make things right.Business Response
Date: 03/20/2024
Dear BBB,
Thank you for forwarding our customers complaint. I originally issued a credit on 3-11-24 and was told the credit failed. The appropriate team has reentered the customer credit manually today. I was told the customer will be getting an email from ******* shortly regarding the credit.Sincerely,
***********************
Executive Customer Relations
Office Depot
Case # 240309-000316Initial Complaint
Date:03/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got a bunch of misaligned copies.Business Response
Date: 03/13/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter; however, we have not received a response to our emails. In order to best assist, we will need the order information associated with this complaint.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-000317Customer Answer
Date: 03/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:03/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Seagate 5TB external hard drive (STKM5000400 5TB portable hard drive) on February 21,2024 online. When I plugged it in to the computer, Windows complained that the drive had errors. After that, the computer locked up, and we found that we could no longer boot it with this drive plugged in. On 02/04/2024 I went to Office Depot to return it and get a refund. The assistant manager called customer service and handed the phone to me to speak with them. They said within ***** hrs that they would refund the item and send (via email) a return label or have the carrier pick up the drive at my home. Office Depot website stated that this item was "non-returnable", and characterized it as a special order item, meaning only that it shipped directly from Seagate but otherwise an ordinary purchase. I wouldn't have wanted to return it if it had worked. Seagate is who Office Depot customer service said would contact me. 48 hours after speaking with customer service on the phone at the ********************** store, I had not received any emails. So I called customer service and began to explain the issue, and was hung up on. Then I went to the Office Depot website and initiated a chat. The chat customer representative said that the issue has been escalated and that both Seagate and Office Depot would contact me via email to resolve the issue. It is now 02/08/24, another 48 hours after the chat, and I haven't received any communication from Office Depot or Seagate.I don't feel like Office Depot or Seagate are making a genuine effort to resolve this issue. Again, ******* is apparently ultimately responsible for resolving this. However, Office Depot sold me a broken drive. When you buy an item you assume it's a working item. I feel that a refund ($140.34) is a reasonable resolution. There has been ample time to resolve the issue. The order number is 356404471-001.Thank you,*********************** ******************* ************ 2012 ***********.**********, ** *****Customer Answer
Date: 03/14/2024
I received the following email from Office Depot today (3-14-24, about 4:30 PM CDT). I know that Office Depot should contact you with the proposed resolution. I checked the BBB website to see if this email or resolution had been posted. It has not. I will check again tomorrow morning. I don't wish to agree to a resolution outside the BBB process. The received email from Office Depot follows:
************************************* (Contractor) <*************************************************>
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To:
You
Thu 3/14/2024 7:40 PM
Hi *****,
Thank you for contacting ** regarding the above order for item#*******;(SEAGATE HD STKM5000400 5TB EXP) Qty (1).
I greatly apologize for this longer than expected delay in resolution.
This is to inform you that the item will be picked up by an Office Depot driver on (Monday, March 18, 2024 08:30 AM - 05:00 PM). Please note that the credit, in the amount of $(140.34), will be reflected in your account in the next 2-3 business days once the item/order has been returned to our warehouse. The confirmation # for the return is (*********). You may also use this # to check on the status of the credit once the item is returned.
Please note that the order will be picked up from the location below:
(***********************
2012 **************
**********, ** 358031236
***)
Please have the item boxed and ready for pickup with the confirmation# mentioned above written on the packing slip or you may attach a slip to the box. Please do not write on the box itself.
Again, thanks for the opportunity to review this transaction and thanks for being our valued customer.
*************************************,
Research Specialist, Virtual warehouse | Veyer LLC.
Tel: ****************** | *************************************************
CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.
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Forward
Attendee panel closed
CopyCustomer Answer
Date: 03/15/2024
Dear BBB
This morning I received a second email from ************************* from Office Depot Executive Customer Relations (her first was Monday 3/11/24), repeating what an email said that I received yesterday from ************************************* who identifies himself as a contractor with Veyer LLC. I copied *******************'s email to your "more information" yesterday. I will include ***************************** email below.
I do not understand why they are sending me communication without having contacted you. I'm not comfortable resolving this issue without BBB oversight, which is the way the BBB process usually works. I have received three total emails from Office Depot and one of their contractors without them being posted at the BBB website.
Both emails from ************************* ( one this morning) and ********************* (yesterday) say that they want to send someone from Office Depot to pick up the broken portable drive at my home on Monday 03-18-24. ************************** said that a confirmation no. would be assigned to it so that I can check the status of the return, and that I should write that number on packing slip (which we don't have) or a slip of paper and attach it to the box. He requested that we don't write on the box. They said that after the receipt of the drive (meaning confirmed in their system), that a refund would occur in 2-3 business days.
I don't think that writing a number on a slip of paper and attaching it to the box and handing it to someone at the front door is adequate proof of returning the drive to them. They're not sending Fed Ex or *** to pick it up where the returned device would be entered into the carrier's system with a tracking number. Where is my documentation that I have handed the drive over to them. Shouldn't I receive a return invoice documenting the drive description, serial no. etc.? I would be happy to take the drive directly back to Office Depot store and receive some kind of proper return documentation.
I don't feel right about how Office Depot is handling this. They should be communicating with you, and they should be providing me proper documentation (proof) for the return of the drive at the time it's handed to them. I feel that putting a slip on a box is an easy way to lose something.
I would greatly appreciate you contacting them to get them back on track with BBB oversight. I haven't communicated with them at all. They're scheduling a pick-up on Monday. I don't want to miss an opportunity to resolve this issue, but I'm not comfortable with what's happening.
I appreciate your help. Please let me know how I should proceed. Here is a copy of ***************************** email from today:
To:You
Cc:Customer Relations
Fri 3/15/2024 1:23 PM
Dear ****************,
Executive Customer Relations | ****************************************************************************************************
CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution, or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.
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PGBusiness Response
Date: 03/15/2024
Dear BBB,
Thank you for bringing Mr. ******** concern to our attention. The complaint is being addressed under BBB Complaint #********.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240315-003701
Customer Answer
Date: 03/15/2024
Complaint: 21404841
I am rejecting this response because: Thank you for response. We prefer to take the broken portable drive directly back to the Office Depot Store at ***************************************************, rather than have it picked up at our home by someone from Office Depot and/or Veyer LLC as you have suggested. We feel that sticking a slip of paper with a confirmation number assigned by you on the drive's box is not adequate proof that we have given it to you. We require some reasonable documentation of proof of the device being returned to you by us showing a description of the device, serial number, date , tracking no. etc. We have nothing of proof in hand once we give the drive to you. We understand that once you have confirmed the confirmation number in your system that we would receive a refund of $140.34 to our credit card account. I look forward resolving this as soon as possible, and will monitor the BBB website for your response. Thank you.Sincerely,
***********************Customer Answer
Date: 03/15/2024
************************* of Office Depot Executive Customer Relations responded to the ******************** for the first time today (03-15-24) since I filed a complaint on 03-08-24. Her brief response addressed to the BBB said "Thank you for bringing ******************** complaint to our attention...will be addressed under complaint id no. ********. ****************** sent me an email to my personal email last Monday, 03-11-24 in response to your communication to her about the complaint I filed on the previous Friday, 03-08-24. Also, ******************, and a ************************** of Veyer LLC (a contractor carrier I assume) have written emails to my personal email over this last week suggesting a plan of action to return the broken drive. I have not communicated with them privately in order to preserve the BBB process. I have posted all of their emails in your "more information " section as I receive them.
Although ****************** didn't mention to you today any of the information that she and ************************** wrote in their private emails to me this week about returning the drive, I felt that I could now address their plans now that ****************** had contacted the BBB. So I wrote a "rebuttal" today not accepting their plan of action. I probably should have waited until she officially posted her plans at the BBB website. I assumed that her post at the BBB website was a response to the complaint, since ****************** has known about it and has been emailing me about it this week.
Their emails suggested that someone from Office Depot and/ or from Veyer LLC would come to my house on 03-18-24 to pick up the drive. I was further instructed to write their confirmation number on a slip of paper and attach it to the portable drive packaging. They instructed me not to write on the drive packaging. They said that once the broken drive's confirmation number was in the Office Depot system that I would then receive a refund for the purchase amount of $140.34 within 2 to 3 business days.
Today in my response, I said that I prefer to take the broken drive back to Office Depot myself (since there's no tracking no.), and also would like to receive in hand at the time of the return a copy of documentation for my records providing the order number of the purchase, the item description, serial number, date the item was returned, and/or any tracking information. Office Depot's confirmation number on a slip of paper stuck to the drive's box leaving my house doesn't provide me a copy of any of the forementioned information, something that proves that I have given them the drive. I need a voucher or receipt.
This afternoon at 3:48 pm CST, I received another private email from ************************* of which I have included a copy below. I prefer to follow the BBB guidelines of communication between parties so that the BBB is aware of what's happening. I did say in my BBB "rebuttal" today to ****************** that I would monitor the BBB website for her response. This final email from her today again communicates her plan of action without your knowledge, and suggest that I reply to her email with questions or concerns. I would appreciate it if you could inform her that she should be communicating her proposed resolution through the BBB website so that you can be included in this process.
Thank you for your help,
***********************, **************************************************************************, *************, *******************
********************** latest email sent to my personal email today follows:
Dear ****************,
Executive Customer Relations | ****************************************************************************************************
CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution, or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.Customer Answer
Date: 03/18/2024
Regarding Office Depot order number 356404471-001,Seagate Expansion STKM5000400 5TB Portable hard drive, $140.34. *** just picked it up from my home, *** tracking number: 1Z Y27W28 78 6985 7961. It is being sent to Veyer LLC, located in ******, **, customer reference number: *************.Business Response
Date: 03/19/2024
Dear BBB,
An *** shipping label has been provided to the customer. This way **************** can drop off the package at his closest *** facility and he can ask *** for a receipt of return. *************, the refund will be posted to the customer's account.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240308-010911
Customer Answer
Date: 03/19/2024
Better Business Bureau:
****************** sent me an email today (03-19-24), which provided a *** printable label and comments saying that a refund will appear on my statement after the broken drive is dropped off at ***. Yesterday, 03-18-24, *** came to my home and picked the drive. So it's already on its way to Office Depot/ Veyer LLC in ******, **. The *** driver gave me a *************** Customer Receipt" with *** tracking number :1Z Y27 W28 78 6985 7961, and according to *** tracking it is expected to arrive there tomorrow. In ********************** email today (which is included in these comments below), a refund is expected 7-10 business days after *** has received it, so that would occur 7-10 business days from yesterday 03-18-24. Thank you.************************* <**************************************************>
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To:
You
Cc:
Customer Relations
Tue 3/19/2024 2:14 PM
*** Electronic Return Label_ View_Print Label.pdf
123 KB
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Dear ****************,
Please utilize the attached *** shipping label to drop off the portable drive at your closest *** location. When dropped off, please ask *** for a receipt. A refund is expected to appear on your statement within 7-10 business days after, depending on your financial institution's internal guidelines.
A copy has also been sent to the BBB.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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