Important information
- Customer Complaint:This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.
Complaints
This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 606 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On yesterday, 10/03/2022 I purchased Order #*********-001 Elama Tufted Faux Leather Adjustable Bar Stools Black/Chrome, Set of 2 Stools for $174.99 + the Allstate Protection 2 year Plan at the Office Depot/Office Max ****************, ** location on ************ and ************ ************. At this time, I was told that the product would be delivered to my home on 10/12/2022 and that I would have to come back into the store & pay the additional $100.00 for delivery & to have the product assembled. My issue, I don't want anyone in my home assembling any products (I work from home and will not have time to watch, talk and answer questions due to my responsibilities of my job). Secondly, we are in a COVID environment and I don't know the individual and wouldn't feel comfortable with someone in my home due to the situations that could arise. I contacted the **************** store today and was told that this is not something they offer. I am very upset that this business environment can't assemble a produce elsewhere (example: like inside of their own business warehouse) and then deliver the product to my home especially since I am paying for this service.
Business Response
Date: 10/10/2022
Dear BBB,
Thank you for bringing ********************* concern to our attention. I had the opportunity to speak with ***************** which shared her desire to have the order canceled. Therefore, the order has been canceled and a refund has been issued. ***************** has since shared her satisfaction to our resolution.
Sincerely,
***********************;
Executive Customer Relations
**********************
Case 221004-005791
Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a subscription after I canceled it. I took a pic for my receipt when I cancelled. See below where it says it was successfully cancelled. I always take a picture when canceling until I get a confirmation.Business Response
Date: 10/10/2022
Dear BBB,
Than you for bringing ******************* concern to our attention. We have canceled the subscription and issued a credit. We have also provided *************** a gift card as a customer service gesture.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 221004-001417
Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to return a Brother printer. I have been given several dates when the printer would be picked-up for the return. However, the printer is not gone. It sits outside my apartment door and is available for pick-up anytime.The order # for Office Depot/Office Max is 267313451-001.Business Response
Date: 10/10/2022
Dear BBB,
Thank you for bringing *****************' concern to our attention. The printer has been picked-up and a refund has been applied to the customer's account. A gift card was also issued as a service customer gesture.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 221003-009412
Initial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a chair with the protection plan. I filed a claim on the chair because the seat is ripping from sitting on it and the chair keeps falling when you Sut. Sometimes it slowly falls sometimes it falls suddenly. This is causing a sore back. Both reasons are covered under the warranty but they denied it with no explanation and will not respond to my email.This is false advertising and I would like th refund under warranty I paid. If I had known they would not honor it I would not buy the chair from them.Business Response
Date: 10/04/2022
Dear BBB,
Thank you for forwarding our customers complaint. I have contacted our and resolved the complaint. Refund has been processed for defective chair through the protection plan. Customer will receive refund check within 3 to 5 days via mail. Customer is happy with resolution.
Sincerely,
*******************
Executive Customer Relations
**********************
Case #******-017198Customer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an ordered a filing cabinet on 9/21/22 with a delivery date of 9/23/22. Unfortunately I did not received this order, and the tracking was not updated. I contacted Office Depot customer service on 9/26/22 and the agent I spoke to said he could not find an order update but would pass on to resolution team. I told him I was forwarded to him and was told this was the resolution team. This agent gave me a $50.00 credit for my troubles. I asked him when I received the email at 9/26/22 2:14pm MT why does it say cancel order because I don't want me order canceled. He assured me it was only documenting the credit of $50.00, and that the resolution team would reach out to shipper and find out when my product would be delivered.I received an email on 9/27/22 from the shipper Penisula Truck lines in ***** *****. I set up a delivery date for 9/28/22 with a delivery time 9am to noon. I contacted the Penisula Truck lines on 9/28/22 confirming the filing cabinet would be delivered today. It was confirmed.I looked at my email and noticed that ******************* (Contractor) has sent an email stating he had canceled my order and was giving me a credit of The credit confirmation # *********. The credit amount of $392.19 will reflect in your account in the next 3-5 business days. We have replaced a new order for your convenience which will be on hold for ***** hours. I am unable to complete the transaction due to not having access to your credit card. So, I request you to please contact our customer service at ************ to complete the transaction for your new order# *********. I did not ask for my order to be canceled and why did ***** take it open himself to cancel this order. I responded to ***** and let him know I want my product and this is BS. I want my filing cabinet and this is unacceptable business practice. How do you stay in business? I want someone for Office Depot corporate office to call me and get this corrected yesterday.Business Response
Date: 09/29/2022
Dear BBB,
Thank you for forwarding our customers complaint. The customer confirmed she did receive delivery yesterday 9-28-22. The customer also received a $50.00 credit that will post within 3-5 days
Sincerely,
***********************
Executive Customer Relations
********************
Case # ******-016633Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 10th I went to officemax officedepot to buy a desk I worked with a salesman by the name of ******** ordered my desk and paid for it on my credit card I also paid for the assembly to be done in my home upon delivery the delivery company delivered the wrong desk to my home I immediately called the store and spoke to the operations manager by the name of *** we both got into a heated argument in which he told me to bring the desk back to the store I am 64 years old and I am disabled I explained this to the operations manager and then hung up the phone I called him back the desk on the box weigh *********************************************************************** ordering the wrong desk now numerous phone calls to get the issue resolved with the online team through phone calls etc now I wait for a refund on my credit card and now charged again for the new desk than I am waiting for a refund of $90.00 for the assembly fee new desk arrives now I am charged $105.00 for the new assembly fee and yet I do not have yet all the refunds back to my credit card I have called several times for either the store manager regional manager to call me back no calls nothing at all I need the help of the bbb to contact this store and to ask them to please process my credit card refunds dealing with this company and the store and the operations manager has been nothing but a total nightmare please help me thank you Sincerely ***************************.Business Response
Date: 09/27/2022
Dear BBB,
Thank you for forwarding our customers complaint. Customer was refunded for desk for $296.79 and will post within 3-5 days back to her card. I also submitted for a $90 check for refund of assembly fees. Advised customer it will go out via check and will take **** days to receive. Customer accepted outcome.Sincerely,
***********************
Executive Customer Relations
********************
Case #******-007343Customer Answer
Date: 09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************** I just hope I do received my check of $ ***** this company charged my credit card the company said I will recevie its now another 2 weeks before I receive my own money back want a nightmare!!Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered product from website. Product was originally backordered. Then provided ETA to the desired remote user of when the delivery would occur. Was reminded two weeks later by the delivery destination that product was never delivered. I inquired with Office Depot. From there they investigated and said the product was delivered. I asked who signed, they provided my name. This is not true. I do not work at that location. NOR have i been there. EVER. I was given no proof of delivery. I was not provided my money back Despite asking their customer service team to provide proof.Business Response
Date: 09/28/2022
Dear BBB,
Thank you for forwarding our customer complaint. I contacted ******* via email to request his order number and I have processed a full refund of his order # *********-001. I apologized for the delay in resolution and advised ******* to please allow 3-5 business days for the credit to be reflected in his account.The customer has my direct contact information should he have any further questions or concern regarding his matter. However, this issue has been resolved.
*********************
Executive Customer Relations
**********************, Inc
Case # ******-011904Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought $500 desk 3 months ago. It was missing parts had to go into the store and they ripped it off the ************ desk is peeling and cracking off right where you sit at which has caused me some minor cuts. Its barely 4 mths old. An I would like a reimbursement in the form of a gift card to get a different desk. This complaint was also submitted via phone rep. ****** check pics thereBusiness Response
Date: 09/29/2022
Dear BBB,
Thank you for forwarding our customers complaint. Customer not able to locate receipt and I wasn't able to locate. I advised customer she will need to reach out to her bank and locate the transaction information and reach back out to me. Without proof of purchase we wouldn't be able to exercise warranty. However I advised customer if she takes picture of the damaged part and identify the damaged part. I will see if the warranty team would send out the damaged part as a 1 time accommodation. However customer hasn't responded for this to happen. I'm afraid a gift card wouldn't be possible as no receipt, no proof of purchase from Office Depot. If customer responds with accurate transaction information I will locate receipt and assist. If customer can't locate transaction information she can take a picture and identify damage part and I will see if warranty team will send out as 1 time accommodation.
Sincerely,
***********************
Executive Customer Relations
********************
Case # ******-007572Initial Complaint
Date:09/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 23rd I ordered online a computer/monitor and a cord from office depot/max. I was on the phone with their support staff because of an address issue. After completing the order, on July 25th in tracking the computer I noticed they were still delivering it to the wrong address. I called and a customer support personnel, named, *******, said she could fix it. She totally cancelled the order and re-ordered it sending it to the correct address. Subsequently, 2 orders were delivered, 1 to the wrong address and one to the right address. On Aug 26th, their personnal picked up the second machine at my house, returned it to Office Depot in ********** ** and I have yet to receive the $538.03 credit on my credit card. They charged me twice and I keep getting the run around about the credit for the returned computer. As of today, I have 32 emails addressing this issues but no credit on my **** card for the over-charged amount. I just want my money back, they have their computer. This cost me interest on my credit card and I haven't even said a word to them about that. I also was supposed to get a 30% rewards credit and my rewards account reflects nothing. I don't care so much about that because I don't think I will be shopping at office depot ever again.*******************Business Response
Date: 09/23/2022
Dear BBB,
Thank you for forwarding our customers complaint. The customer was fully refunded for $538.03 and also received a $75.00 gift card.Sincerely,
***********************
Executive Customer Relations
********************
Case # ******-013182Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:09/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online delivery order for some furniture with Office Depot on September 10th, 2022. Order number is 26618273-001/002. The total value of this order was $397. This order contained a desk and a mahogany bookshelf.On September 14th, I received a white bookshelf, instead of the color I ordered. Office Depot's tracking indicated that the desk had been delivered, which it was not. Obviously, the white bookshelf was delivered, and it was incorrectly processed as the desk. The mahogany bookshelf I ordered was still being shipped, according to the order information. I contacted the customer live chat on September 15th with the inquiry about the wrong bookshelf and missing desk. The live chat representative stated that the white bookshelf would be picked up on September 19th, and the correct bookshelf would be delivered in its place. The representative also stated she would look into the status of the still missing desk.24 hours later, I was emailed by an independent contractor representative who told me that the white bookshelf would be picked up and refunded, with no mahogany bookshelf to replace it. This contractor representative also stated that the desk had been delivered, when I explicitly stated that it had not been delivered. The independent contractor representative did not respond to my email.On Monday, September 19th, the white bookshelf was picked up and replaced by the mahogany bookshelf. The desk still had not been delivered 9 days after the initial order. I called the customer support line and explained the situation yet again. This representative stated that the desk would be redelivered and someone would contact me within 24 hours.It is now the evening of September 20th, and I have received no follow-up to the missing desk. I have spoken with 3 difference customer support representatives and still have not received the desk. Office Depot needs to deliver the desk or refund my money.Business Response
Date: 09/22/2022
Dear BBB,
Thank you for forwarding our customer complaint. I contacted ************** via email, I have processed a full refund of his missing desk associated with order # 266183273-001 and advised *************** to please allow 3-5 business days for the credit to be reflected in his account. Also as a gesture of customer service I issue a gift card for the frustration this situation has caused.
The customer has my direct contact information should he have any further questions or concern regarding his matter. However, this issue has been resolved.
*********************
Executive Customer Relations
**********************, Inc
Case # ******-000410Customer Answer
Date: 09/22/2022
Better Business Bureau:
I have received the refund in full for my missing purchase. This resolution is satisfactory.
Sincerely,
*************************
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