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Business Profile

Online Dating Services

Bennufin Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to unsubscribe from ***************** 3 days prior to my subscription ending but for some reason it did not go through I realized this whenever I was charged on my card to which I immediately called customer support and ask them what was going on. They canceled my subscription and sent me a request for refund to my email. I went on to read the terms and conditions which stated refunds or granted on a case-by-case basis and not using the site is one eligible reason for a refund. I had tried to cancel ahead of time and immediately the same day I was charged called to cancel and get my money back. When I received a reply back they said I am not eligible because the last 30 days of use shows I have logged in three times but you have to log in in order to submit your request for refund which I have done twice now. There is no logical reason I am not eligible for a refund, even according to their own terms. The past 30 days of use of site includes part of the month before which shouldn't count. My user ID is *********************** and my transaction id (given to me by customer service) is ********. I was charged $34.24 on Feb 7, 2025 and I also cancelled (the second attempt) on the 7th.

    Customer Answer

    Date: 02/15/2025

    The company I am filing a complaint against is Bennufin, **** They own a website called the ************ where I initially signed up for the subscription that I attempted to unsubscribe from recently yet was still charged. I wanted to make it known that I told several customer **** I attempted to cancel and went on to message several people telling them I wasnt renewing. In the messages back and forth with the refund department, they sent me screenshots of my own messages with other members. The first one clearly shows I told them "I am not renewing this subscription." Why would I say that if I wasnt actively canceling? Just more reason/proof I deserve my refund.

    Customer Answer

    Date: 02/15/2025

    The company I am filing a complaint against is Bennufin, *** which has a website called *****************. This site is where I had the subscription I attempted to cancel and was still charged.

    Business Response

    Date: 03/14/2025

    Hello, 

    This profile was banned as a serious breach of terms and conditions, therefore we will not be willing to provide a refund in this situation.

    I can confirm it was cancelled on the 8th February, after the rolling subscription was taken. 

     

     

Bennufin Inc is NOT a BBB Accredited Business.

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