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Business Profile

Payment Processing Services

MerchantBankCard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a small business owner than closed in 2016. I used merchant card services for my credit cards. I closed my account in 2016. ******************************************* can verify this. I recently noticed that Merchant Services was still taking out 2 amounts out of my bank account monthly. They were small amounts and I feel stupid that I never noticed until now. Upon calling, I was advised that a second account was opened in my name in June 25, 2018. I opened a fraud case with Merchant Card services. I was told they would be in contact with me in 7-10 days. Today has been 11 days. I called today and was transferred to the fraud department to be advised that they do not speak to the client. That I needed to speak to customer **********************. I was then told that the fraud department would make a determination in ***** days and mail me the decision. At no time have the spoken to me. If you look up Merchant Card Services, there is ZERO contact info on them. It lists several different banks. I have contacted my bank and placed a stop payment on Merchant Services. I also filed disputes, but because according to them, I had an account open, it came back not in my favor to refund **** was given the merchant ID by collections because MY name is on the account. I did not have the account number prior to calling them. Phone number to reach Merchant Services is **************

    Business Response

    Date: 08/21/2024

    The complainer has the wrong company. The phone number listed in the complaint is for Fiserv Merchant Card Services

    Customer Answer

    Date: 08/22/2024

     
    Better Business Bureau:

    I have reviewed the response and I'm asking if you can please contact the business they provided as the only contact information I had is the phone number I gave you 

    Sincerely,

    *************************************

MerchantBankCard is NOT a BBB Accredited Business.

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