We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

Nationwide Automotive Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ultimately, this company doesn't set up their business to authorize claims. They denied my claim because I didn't follow their arbitrary process. They think if they use the term, 'process' that they can just deny a claim? Fraud is fraud, regardless of how you name it in a 'Process". Lets highlight the process. 1) Zero Written Instruction on Filing a claim. 2) Will not email instructions 3) Need deep ****** search to find phone number for a claim 4) Call number gives you a different phone number to call. 5) Business who does the work must call them that isn't related to the policy at all. 6) Ask a bunch of questions to the business doing the work. 7) I am supposed to make the business that is changing my tire allow *** to have a process by which they can 'oversee' what is going on (from ******* OVER THE PHONE). 8) They haggle with the business to lower the cost of their "fair market" price. 8) Must wait until there is an "Authorization" in order to get my tire replaced. None of this process was outlined in my purchase of the policy. I suspect for a reason. They can legally deny the claim because I the policy holder wasn't able to compel a business to follow a claim process. They literally setup a poor process to avoid issuing claims. ************************************************************ is the address listed on their website, its not the same listed with BBB:************************************

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a key fob replacement warranty, I lost my key fob and during the claim intake they asked how many keys I got at the time of purchasing the car. I said one as thats how many keys I thought that I received and my claim was denied as there needed to be two. I went and looked at the original documentation which showed myself and the finance manager signed off on two keys. I just need my car key replaced.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to file a gap claim with n.a.s. due to my car being stolen and the process of the claim shouldnt take longer than a month its been almost 2 months now. I sent them all the paperwork needed to finish the claim but they are stalling. Is there a way for you guys to help the process finish faster because I cant be paying the loan for my old car that was stolen and then pay for my new car I that recently got. That is 2 car payments that I cant pay for.

Nationwide Automotive Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.