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Business Profile

Rodent Control

Trapper John Animal Control, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to remove raccoons from my attic, I told them that it sounds like theres raccoons with babies or multiple raccoons in my ceiling because it sounds like they fight at night or some kind of party going on in my roof to where I cant even sleep. They came out, assess the situation and said that it would be $595 to remove the raccoons $140 to seal up two holes and an additional $200 for cleaning up in the attic. I told them that that was a lot just do the removal of the $595 and I will seal the hole up once they are removed. He then told me that they cannot warrantee if the raccoons come back after theyve been removed I told him as soon as they remove them. I will seal up the two holes myself, they werent happy with that they wanted the whole job. He called his boss and ***** told him to give him a call once hes outside by himself. He then proceeded to come back inside and said OK they will put repellent in the ceiling and set a cage outside and come back in two days the following day the cage caught a raccoon. I told him I dont think that might be the same one because throughout the night and morning it was still noise up there the same way as it has been , he said OK I am going to him release the raccoon 15 miles away and come back and reset the trap. He did not so I called him the following day and said you never came back. He said his boss ***** told him not to come back because I didnt give him the job of securing and cleaning up after so I told him that theres still raccoons in my ceiling which is what I paid for you guys to do *********. The technician said call ***** and speak to him about it but thats what he was told to do so after $600 my problem is still exist. Please help!

    Business Response

    Date: 09/12/2023

    We sent the technician back out to the customers house and he resolved the problem

    Customer Answer

    Date: 09/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid $2500 to get rid of my pigeons and they told me the process... they did 1/4 the work and installed netting very sloppily... ***** the manager is a get paid if you ask questions they don't finish and get out... the netting is not installed in a way that is professional or durable... one photo of several places where it was installed... they said the poison would be there for weeks and it was there less than a week and was put ** in ****** pans with duct tape that fell down in one day. we have as many pigeons today as before they came...

Trapper John Animal Control, Inc. is BBB Accredited.

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